Customer Service Software

CHRISTOPHER PACK

**** ***** **

Bethel Park, PA *5102

**********@*****.***

412-***-****

OBJECTIVE To secure a position where reliability, trustworthiness, and punctuality are valuable team assets. Am available 7 days a week and require minimal supervision. An opportunity for additional training and an expanded role would be welcome and appreciated.

SKILLS & ABILITIES Programming Languages: COBOL, FORTRAN, Basic, Assembler, and RPGII

Operating Systems: MS-DOS, Windows

Software Packages: LOTUS 1-2-3, word processing

Equipment: UNIVACAC 90/30 System, personal computers, UTS-20 terminal

EXPERIENCE

BNY MELLON, PITTSBURGH, PA Oct 2015 - Feb 2016

Vault clerk: pulled mortg docs from vault and match bar codes to them

SEARS, SOUTH HILLS VILLAGE, PA April 2014 - Oct 2015

Back room associate: assembled gas grills merchandise pick up.

PNC BANK, PITTSBURGH, PA 04/1993 - 8/2013

• Prepared and processed incoming work thru CPCS

• Processed image application through IBM 3890 sorter

• Released networks through UCC7

• Coordinated activities in sorter room as needed

• Prepared work for shipments in cash letter area

ASPEN SYSTEMS CORPORATION, PITTSBURGH, PA 7/1/90 --10/30/90

• Created data base with Recognitions CRT and TiTan software

MANAGEMENT SCIENCE ASSOCIATES, PITTSBURGH, PA 4/1/89 - 11/30/89

• Operated Digital Equipment Corporation VAX11/780 and 8650, Storagetec tape drives

• DECWriter 1 & 2 consoles and Xerox 9700 laser printer

FIRST FEDERAL OF MOUNT OLIVER, BETHEL PARK, PA 4/1/84 - 12/30/86

• Operated adding machines, NCR 270 and CRT

• Customer service, deposits and withdrawals, utility bills

EDUCATION

ICM SCHOOL OF BUSINESS, PITTSBURGH, PA

1982--Applied programming and business systems and procedures

BETHEL PARK SENIOR HIGH SCHOOL, BETHEL PARK, PA

1981--General education

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