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Customer Service Marketing

Location:
Etobicoke, Ontario, Canada
Posted:
April 24, 2019

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Resume:

SUZANNE POSOCCO

**** ****** ****, ***********, ** L4T 3H4 H:905-***-****

C:416-***-**** ac860e@r.postjobfree.com

SUMMARY

** ***** ** ******* **********. Left to raise my children, now that they have all grown I am looking forward to re-entering the airline workforce. I am a hardworking, punctual and determined problem solver. I have experience in all areas of airport work.

SKILLS

-Customer and Personal Service

-Critical Thinking

-Computer Literacy

-Complex Problem Solving

-Travel and Tourism

-Time Management

-Deep knowledge of Airport city code and airline operations

-Ground operations/Ramp services

-Baggage service/Bag Room

-Cargo/Air Freight

-Ticket Counter

-Gates

-Payroll/Secretarial

-Previously possessed D/DA License

EXPERIENCE

Sept 1989-Jul 2008

Customer Service Agent/Baggage Service, Northwest Airlines/KLM (Delta)

·Oversaw lost and found luggage, meeting and greeting inbound flights, Handling passengers through customs and immigration and prepared lost and found luggage reports

Jul 2009-Present

Interior Decorator, Sedona Lifestyles

·Assisted new homeowners select interior/exterior colours for their new homes.

EDUCATION

June 1983

High School Diploma, Lee M. Thurston High School (Redford, MI)

Sept 1983-May 1985

Associates Degree of Travel & Tourism/Marketing, Suomi College [now Finlandia Universit]y (Hancock, MI)

INTERESTS

Cooking

Astronomy

Aviation History

Bowling

REFERENCES

Roy Wilson

Retired Delta/Northwest Airlines employee

Former co-worker

905-***-****

Carolyn Parrish

Mississauga Ward 5 Councilor

Family Friend

905-***-****

Karen Hack

Delta Airlines

Supervisor

Former Co-worker

416-***-****



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