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Quality Analyst

Milpitas, California, United States
April 21, 2019

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Kriti Agnihotri

Current Location: Milpitas, CA **035


Contact: 973-***-****


Quality Analyst with 9+ years of experience in BFSI and healthcare domain of Data warehouse projects using ETL(Informatica), JIRA, Quality Center.


ISTQB and NCFM certified, Quality Analyst with 9+Years of Experience on various phases of Software Testing life cycle (STLC) with rich domain knowledge of Healthcare system, Banking, Investment, Payment and Regulatory Reporting & Risk Management solutions for the Financial Services and Mobile based testing.

Proficient in ETL (informatica, SSIS) technology and Business Intelligent tools.

Excellent understanding of Health care system flow and it’s different systems like Provider System, Claim System, Broker System, Finance and Billing System, HIPAA etc.

Good understanding of the informatica in the migration ETL projects, BI Reports, dashboards, data load and data extract.

Excellent knowledge of ATM and POS Transaction’s End to End processing.

Functional Testing (Planning, Execution and Implementation) with exposure to End to End testing, Integration Testing, Database testing, CIT, UAT and Regression testing.

Actively involved in gathering the requirements of the Financial Product, Risk Analysis and Mitigation activities of the product.

Proficient in Backend and trade life cycle testing using SQL queries on Oracle and SQL server database tables in order to view successful transactions of data and for validation of data for DWH projects.

Proficient in Mobile based testing.

Experienced in various Software methodologies like Agile/Scrum and Waterfall.

Experienced in Functional, Black Box, System, Integration, UAT, Smoke, Sanity, Regression, Scalability, Validation &Verification Testing.

Subject Matter Expert of Risk and Payment products.

Excellent knowledge of Capital Market, Equity, For-ex and Card Services projects.

Excellent interpersonal skills and communication skills, proven team player with an analytical bent to problem solving and delivering under high stress environment with resource constraints.

Experience in using SILK, JIRA, Quality Center, Test Director, Oracle developer tools.

Good analytical skills, easily adaptable to new environment.



ISTQB Foundation Level


Master of Computer Applications, Institute of Management Studies, Ghaziabad, India

Top Skills:

ETL Testing using Informatica tool

Data warehouse and Business Intelligence concepts


Test Planning

Regression Testing

System Integration Testing

UI Testing

Quality Center


Fiserv, Sunnyvale CA Feb 2018 – Till now

Quality Analyst

Fiserv leads the transformation of financial services technology so it can help its clients change the way financial services are delivered. As one of the largest and most technologically advanced providers of payment and risk solutions in the United States, Fiserv authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of EFT transactions.

Roles and Responsibilities:

Subject Matter Expert of payment and risk management solutions

Worked on systems like Provider System, Claim System, Broker System, Finance and Billing System and executed the system integration test cases and SQLs.

Responsible to verify the full payment end to end cycle which involves ATM POS transactions, SETTLEMENT, Reconciliation, Network (MasterCard, VISA) testing.

Actively involved in gathering the product requirements from clients and participating in the formal meetings to freeze the requirement documents and then share my analysis to the team

Creating the Test Plan, Test Strategy, High Level Test scenarios, Requirement TraceabilityMatrix, Test Execution and Defect tracking and Test Completion report of agile project.

Responsible for Risk Analysis and Mitigation solutions.

Estimate efforts for the team on the basis of Test Point Estimation model.

Writing SQL queries to test the data for ETL based applications and verify the data integration, data migration & data mapping logic

Doing all types of testing like Functional, Smoke, End to End, Integration, System Integration, User Acceptance, Sanity, Regression.

Verifying the Quality of the project by delivering the bug free product.

Working as single point of contact for On-shore and Off-shore team, communicating with them and resolving their queries.

Fiserv, Noida, India Nov 2012 – Jan 2018

Quality Analyst

Fiserv EFT is one of the largest and most technologically advanced providers of payment solutions in the United States. Fiserv EFT authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of EFT transactions, and owns the ACCEL/ Exchange network. Fiserv EFT provides over 2,800 financial institutions with proven solutions to mitigate risk, reduce costs and maximize profit. My project part involves in rigorous testing of back office applications (like RSClink, Fees, PDF, Reconciliation, ACH, Settlement, E-billing, Reports, ATM charges, charge back and corrections, Rule Manager etc.). The project has various platforms like Tandem, CWSi interface and UNIX.

Roles and Responsibilities handled in the Project were:

Analysis of SRAC, Business Requirements and Technical Requirements with the project and product team.

Estimate efforts for the team on the basis of Test Point Estimation model.

Verification of data integration, data migration and it’s data mapping logic

Verified the insurance life cycle and used the ETL tool to test the mapping.

Design the test script and prepare test bed using Silk Central Test Manager Tool.

Execution on test cases on UNIX platform having oracle data base.

Root causing analysis of Defects encountered during coding and Testing (Process Management)

Peer Review.

Smoke Testing of existing application after deployment.

Interacting with the client regularly on open-issues and risk, while preparing release-note on every release for client with all details of open issues and provide list of change-request/ clarification etc.

Bug tracking, Regression testing & Bug Closure.

Involved in monitoring of production installs.

Performing routine team administration tasks as well as team development initiatives.

Genpact Headstrong Capital Markets, Noida Area, India Feb 2010 – Nov 2012

Senior Test Engineer

In headstrong I worked as software test engineer for investment domain projects and Health care domain projects.

Roles and Responsibilities:

Worked on Capital Market project on ETL architecture.

Worked on the insurance system of the ETL project. Verified the full life cycle of the insurance system.

Proficient in ETL tools like informatica and Cognos.

Actively involves in writing the test planning, test strategy, test case writing, defect tracking.

Good knowledge of testing metrics, Requirements Traceability Matrix, Risk analysis and Risk Mitigation.

Good knowledge of Data warehouse concepts.

Proficient knowledge of end to end testing, smoke, sanity, functional, database and regression testing.


Rising Star Award

Living Proof Award

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