Mental Health Executive Assistant

Denise Terrell

Las Vegas, NV *****

***********@*****.*** - 646-***-****

To obtain a position that will utilize my professional and interpersonal skills to fulfill the objectives and goals of the organization. To ensure efficiency and quality results that will benefit and progress the organization's overall productivity.

WORK EXPERIENCE

Executive Director

Vegas Cares, LLC. - Las Vegas, NV -

February 2014 to April 2019

-Managed 10-15 employees

-Assisted in creating all employee trainings

-Conducted individual follow up trainings on medical documentation, company documents, policies and procedures.

-Conducted Quality Assurance processes to monitor client satisfaction, employee conduct, and overall compliance to Nevada State regulations and insurance guidelines.

-Managed Multiple Clinician calendars for appointments, cancellations, rescheduling clients and travel arrangements for home assessments.

-Managed support case managers calendars for transportation.

-Scheduled intake appointments with potential clients.

-Conducted intakes with new clients during in-home visits.

-Created and maintained employee files.

-Created job descriptions for each position.

-Establish payroll system within the company and contracted with Payroll company for weekly process.

-Processed timesheets weekly and payroll biweekly.

-Created and maintained client charts.

-reviewed weekly progress notes, notified each provider of revisions needing to me made and monitored the submission of the revised case notes for filing.

-Created company policies and procedures

-Interviewed potential candidates

-Created interview questions, reference questions, and application

-Assisted in creating compensation rates and employee offer letters

-Assisted with Medical Billing Processes.

-Answered company mobile and receptionist phones.

-Handled all eligibility verifications for potential clients.

-Reviewed Prior Authorizations and processed them in the Nevada State Electronic Verification System.

-Worked directly with Clinical Supervisor, Direct Supervision and Medical Doctor

Executive Assistant/Qualified Behavioral Aide

Mobile Mental Health - Las Vegas, NV -

July 2011 to April 2014

Responsibilities

Worked with a wide age range of Medicaid Recipients with mental health illness and behavioral struggles to improve their daily functionality by coaching, teaching and advising basic living skills through creative interventions.

•Taught recipients organizational and time management skills.

•Advised recipients how to improve their communication skills.

•Coached recipients effective social skills

•Assisted recipients with learning parenting methods of appropriate disciplinary techniques, reward and award methods, healthy communication skills, behavioral redirection, self control skills and methods of listening and following instructions and directions.

•Assisted recipients in identifying and implementing life goals.

•Assisted recipients in Identifying triggers of their emotional stress, depression, anxiety and schizophrenic episodes and find solutions to reduce and/or resolve these mental and behavioral struggles.

•Office work consisted of assisting in creating and organizing HR files for over 50 employees.

•Assisted in creating company policies and procedures manual, Quality Assurance procedures and HR policies.

•Created Job descriptions for employee positions.

•Assisted in creating and implementing marketing tools and methods to increase clientele.

•Assisted in calling prospective clients and scheduling intakes and assessments.

•Reviewed and utilized the information in the clinical assessments to create Prior Authorizations ( PARS ) for rehabilitative mental health services for clients.

Insurance Assistant

Marsh USA, Inc - New York, NY -

2007 to 2011

High Net Worth Private Client Services

• Assisted a team of six insurance brokers, one Manager, an Office Head and a four person Sales Team

• Created proposals, printed and bound them for client meetings

• Edited, printed and bound Stewardship reviews for client meetings

• Created Auto Id cards, Certificates of Insurance and Binders

• Endorsed Automobile, Homeowners, Valuable Articles and Excess insurance policies

• Ordered and maintained department supplies and marketing inventory

• Collaborated with vendors, mail room, print shop, Filing department, Café, Audio and Visual department

• Entered guest names into the security system

• Greeted and guided guests to Conference rooms

• Reserved Conference rooms

• Assisted in mail merges for labels, envelops and letters for Group Excess mailings in amounts over 1000 in quantity

• Documented phone calls in the Applied System

• Complied and filed Department Files

• Maintained and scanned electronic files

• Processed insurance Quotes and Remarkets

• Compiled, updated and distributed Monthly and Weekly reports

• Attended all colleague and North east zone meetings, documented minutes for each meeting when needed

• Processed and distributed mail, faxing and coping

• Answered incoming calls and worked with company operators for effective distribution of client calls

• Processed Fedex mail orders

• Collaborated with other departments to complete the needs and requests of the team.

Receptionist/Office Assistant

Bedrick Kaitz Agency - New York, NY -

2003 to 2007

Insurance Brokerage

• Answered phones

• Assisted clients with billing issues

• Created automobile ID cards and Binders for Insurance purposes

• Issued Insurance Evidence of Certificates

• Assisted Insurance Brokers with client calls and managing of client accounts

• Explained insurance policies and endorsements to clients

• Processed endorsements for homeowners, Auto, Valuables and Excess insurance policies

• Created company correspondence letters

Account Manager

Kastle Systems - New York, NY -

1999 to 2001

Commercial Security

• Managed security alarms and equipment for commercial buildings and suite locations.

• Trained clients on the use of their security systems

• Troubleshooted for malfunctioning equipment

• Dispatched service technicians, processed and managed service work orders

• Assisted Office Manager with daily administrative tasks when needed

• Organized files and created a filing system

• Entered guest names into the security system for the Commercial buildings I managed.

• Ordered replacement security key tags and cards

• Synchronized each key tag and card to reflect the owners unique identity code

• Managed monthly payment accounts for clients

Central Station Operator

Kerman Protection Security Services - New York, NY -

1997 to 1999

Commercial and Residential Security

• Monitored Burglar, Fire and Hold up alarms for residential and commercial properties

• Dispatched security guards or the New York Police Department when needed.

• Managed Security Guards time schedules and Company vehicle key logs

• Assisted the President/CEO with client billing and collection cycles for monthly payments of their security systems

• Managed service technician work orders and scheduled repairs on security system equipment for residential and commercial clients

• Troubleshooted equipment malfunctions for clients

EDUCATION

Associates in Office Administration

Katherine Gibbs - New York, NY ADDITIONAL INFORMATION

SKILLS

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Applied Systems

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