Customer Service, Data Entry, Administrative Assistance, Reception

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SARAH LONG

**** **** ****** *******, ** V*N *P9 · 778-***-****

**********@*******.*** · linkedin.com/in/sarahmlong EXPERIENCE

APRIL 2014 – CURRENT

ASSISTANT, CHIC AND UNIQUE EVENTS

MAPLE RIDGE, BC

• Participate in 4-6 trade shows per year showcasing company’s offerings to potential clients and booking target number of consultations

• Supervise and delegate tasks to design team during set up and take down of décor focusing on details and deadlines

• Responsible for training new hires by executing a mirroring strategy during set up and take down

• Assist owner, Kristy Wyllie, in coordinating weddings to ensure seamless performance of timeline

FEBRUARY 2016 – JUNE 2016

TRAINING SUPERVISOR, BIG SMOKE BURGER

VANCOUVER, BC

• Retrained and supervised 15 employees to ensure quality and efficiency benchmarks were being met and surpassed

• Increased employee satisfaction by reorganizing roles that better suited each member

• Monitored weekly sales and customer feedback to adapt selling strategies

• Increased customer loyalty by implementing personal assistance customer service model performed by front-end staff and management

• Adjusted inventory purchasing to decrease waste and ensure correct levels ordered based on analysis of purchasing patterns

JANUARY 2013 – JANUARY 2015

OWNER, SWEET CREATIONS VANCOUVER

BURNABY, BC

• Maintained excellent level of customer satisfaction and loyalty

• Designed candy tables for various events that matched the client’s specific vision

• Established pull marketing strategy through word of mouth

• Performed basic financial management through invoicing, cashflows, budgets and accounts receivables

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JANUARY 2012-DECEMBER 2012

OFFICE ADMINISTRATOR, LORRAINE RINFRET, C.A.

VANCOUVER, BC

• Welcomed clients and guests that came to the office

• Responsible for bank deposits and communication with CRA for personal and corporate clients

• Generated and sent out daily correspondence

• Maintained files daily

EDUCATION

JANUARY 2014 – MAY 2019

BACHELOR OF BUSINESS ADMINISTRATION, CAPILANO UNIVERSITY NORTH VANCOUVER, BC

JANUARY 2017-MAY 2017

STUDY ABROAD EXCHANGE, INSEEC BUSINESS SCHOOL

BORDEAUX, FRANCE

SKILLS

• Microsoft Office: Word, Excel, Outlook, Access, PowerPoint

• Point of Sale experience

• Simply Accounting

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