Chief HR Officer VP, HR Sr. Director of HR Director of HR

RESUME OF: MANUEL F. VILDASOL

CELL: 505-***-**** / E-Mail Address: *****@*****.***

EXECUTIVE PROFILE

Objective: Highly Proficient & Multi-Tasking - Senior Executive in Human Resources Management, Business Administration, Operations and Training and Development, with more than 15 years experience that strongly desires to align with an organization's strategic objective of building capabilities to exceed customer’s expectations that increase confidence from all stakeholders in a diverse global workforce. And where I can fully utilize my knowledge, skills and abilities to further develop and implement Best-Business-Practices (BBPs) that align with the company's overall mission and vision. In response to the stated requirements, I offer:

CORE ACCOMPLISHMENTS

* Strategic Planning - As a member of the Senior Chief Executive Team for last employer, served as strategic adviser on all departmental restructuring, workforce planning and business realignments using various survey tools, employee reviews and industry standard data.

* Succession Planning & Recruitment – As part of the Succession planning process, conducted Talent & Performance Reviews in order to determine organizational deficiencies and built development plans that also apply to recruitment for filling gaps by investing in hires that will be able to support the future growth of the organization, even as they mature within the company. Furthermore, 14 years experience overseeing Internship and Volunteer Programs (1992-1999 & 2010-2017).

* Employee & Labor Relations / Risk Management - Developed policies and facilitated formal and informal conflict resolution and mediation processes and training programs that include a diverse union and non-union workforce. Extensive experience facilitating formal grievances (i.e., EEO, Title 6, Title VII, HIPAA, ePHI, FLSA, OSHA, UI Claims, company/union mediations, arbitrations, contract disputes and collective bargaining agreements).

* Policies & Procedures Administration - Administered policies and procedures, as well as facilitated training and development to all management and line-staff alike for the last two employers; and for the last employer, reduced EEOC complaints in a seven-year period by 95%, which were resolved successfully without requiring monetarily settlement. Furthermore, only three (3) rulings against the company involving unemployment insurance claims.

* Training & Development - 1) Developed an effective multi-tier training program that utilized various delivery methods for training staff and members of management to meet the needs of the organization. Due to the last employer having 28 sites throughout the State of New Mexico, employed various training methods. This resulted in the improved succession and remedial training, as well as a reduction in the employee turnover rate by 35%; and 2) Developed and implemented New Employee Orientation and On-Boarding Training Programs that created a collaborative with line-management that resulted in the creation of a performance competency checklist for all employees linked to job specifications and job descriptions.

* Human Resources Information System (HRIS) - Transitioned last employer’s HRIS – HR & Payroll System from ADP to PayDay and added a HRIS - Benefits (HRB) system called Infinity. In addition, possess experience working with other HRIS software programs (i.e., PeopleSoft, PayChex, Infinity and Evolution).

* Fiscal Responsibility – Responsible for Budget Cost Analysis and Control.

* Bilingual – Fluent in English and Spanish languages (speak, read and write).

CORE SKILLS

Human Resources Management - Multi-Site experience (managed up to 28 sites, that required extensive travel), Business Administration and Operations (Multi-line experience), Global Talent Acquisition and Recruitment, Benefits & Compensation (Medical, Dental, Vision, FSA, 401k & Pension Plans, Total Rewards), Salary & Classification Surveys, Excellent Communicator: Employee Relations & Risk Management (Conflict Resolution & Mediation Facilitation and Training), Strategic Planning (Team Player & Leadership), Employment Contracts & Agreements, Diversity & Inclusion Competency, Instructional Design, Training & Development (New Employee Orientation, On-Boarding, Coaching, Mentoring, Sustainment & Succession Planning, Employee Evaluations based on Performance), Organizational Change Management (OCM), Finances & Accounting - Payroll, Budget Cost Analysis & Control based on ROI & KPIs, Project & Program Management, Policy & Procedure Administration, Quality Assurance, Safety & IT Security (OSHA & HIPAA), Employment Law & Litigation (EEO Issues, Title VII, FMLA, ADA, ADEA, FLSA, ERISA, COBRA, UI Claims, Workers’ Comp), Bilingual (fluent in English & Spanish), Microsoft Suite (MS Word, Excel, PowerPoint, Outlook); HRIS (ADP, PeopleSoft, Infinity, PayDay, PayChex & Evolution).

PROFESSIONAL EXPERIENCE

Hiatus, 08/12/17 - Present

Chief Human Resources Officer, 10/19/10 to 08/11/17

El Centro Family Health - Espanola, NM

El Centro Family Health is a non-profit, private organization comprised of 28 medical, dental, behavioral health and administrative sites throughout the state of New Mexico.

* Initially hired as the HR Director for the organization and promoted within six (6) months to Chief Human Resources Officer.

* As the Chief Human Resources Officer, was responsible for oversight and supervision of the Human Resources Department.

* Further, simultaneously, as the CIO (3/2011-3/2015); and Quality and Safety Assurance Director (12/2011-10/2012) managed the IT Services and Quality Safety and Assurance Departments.

* In addition, was also a member of the Senior Executive Senior Team (Senior Chief Executive Level), who developed strategic plans and implemented change management processes based on Key Performance Indicators (KPIs) and other objective metrics that supported and strengthened the organization’s overall mission, vision and goals. * Work closely with the Board of Directors Personnel Policy Committee and CEO.

* Areas of particular emphasis included: 1) Employee Relations / Risk Management – Developed Formal and Informal Conflict Resolution and Mediation Policies and Procedures, as well as responded to grievances, through the facilitation of conflict resolution and medication processes between employees; and provided guidance to the Board of Directors, members of management and line staff pursuant to labor laws, regulations & Personnel and Departmental Policies and Procedures; 2) Talent Acquisition and Recruitment; 3) Succession Planning; 4) On-Boarding, Sustainment and Retention Training and Development; 5) Benefits & Compensation (Salary Surveys; 6) Regulatory Compliance (i.e., EEOC, Title VII, HIPAA, ePHI).

* Increased recruitment & retention of employees by 27% by better utilization of the Internet, HRIS automated systems, and multi-tier training that includes sustainment & (fast-track) career ladder development training.

* Responsible for Employee Policy and Procedure Administration; and training, which resulted in a 95% reduction in EEOC complaints; and only three (3) unemployment insurance claims and appeals for a seven (7) year period (2010-2017).

* Spearheaded HIPAA Security Rule project team, which included technical, physical and administrative safeguards to protect electronic health information (ePHI). Also developed materials and schedules for facilitating the training throughout the organization for all levels of management and line employees.

* Developed an effective multi-tier training program utilizing remote instructional design and curriculum development tools for all employees for the last employers that encompassed 28 sites in seven counties in the State of New Mexico through the Internet, Intranet, Extranet, webinars, video conferencing, (internal) share-point & social media. This resulted in the improvement of succession and remedial training, as well as a reduction in the employee turnover rate by 35%.

* Developed and Implemented a Spanish Interpreter/Translator Program, which included creating bilingual materials for training and certifying employees as Patient Interpreters and Translators.

* Negotiated a 13% reduction in a comprehensive, competitive and cost effective employee compensation & benefit plans (i.e., medical, dental and vision) with Carriers, as a result of reducing employee utilization by 25%.

* Reduced the Workers Comp Modifier from 1.23 to .75 at a cost savings of $50,000 per year in premiums.

* Conducted annual compensation and salary surveys & set pay matrices, as well as advised management regarding compensation laws & regulations.

University Instructor (Master’s Level Courses in Business Administration & HR Management), 12/03/07 to 12/31/11

University of Phoenix - Albuquerque, NM

Facilitated classroom and on-line Master’s level courses in Business Administration and Human Resources Management; and Bachelor's level courses in College Writing & Conversational Spanish.

Administrator, 01/01/07 to 09/03/10

New Mexico Secretary of State's Office - Santa Fe, NM

Responsible of the oversight and supervision of all Directors of the Administrative Services, Finances, Human Resources, Operations, Bureau of Elections and IT Services Divisions; with an operating budget of $10 million.

* Employee Relations / Risk Management – Developed Formal and Informal Conflict Resolution and Mediation Policies and Procedures, as well as responded to grievances, through training and the facilitation of conflict resolution and medication processes between employees; and provided guidance to the Senior Executive Management Team, which I was a member of, as well as other members of management and line staff pursuant to federal and state labor laws, regulations & Policies and Procedures.

* Developed new policies, procedures that have reduced employee disciplinary action by 75%.

* Developed multi-tier employee training program that improved employee performance by 20%.

* Demonstrated ability to work well with legislators, agency officials & the general public & thereby reduced complaints by 95%.

* Improved training program for processing, retrieving & archiving of legal documents that improved the agency’s compliance to state & federal laws; translated voting materials into Spanish.

* Developed & implemented Annual Strategic & Business Plan, that resulted in securing federal funding in excess of $2 million.

EDUCATION

* Master's in Business Administration (MBA) University of Phoenix (ABQ., NM) / (3.56/4.00; Cum Laude Honors)

* Master's Human Resources Management (MHRM), UOPX, (ABQ., NM) (3.56/4.00; Cum Laude Honors)

* Bachelor's Degree (BA & AA) – Psychology & Spanish, Ottawa University, (PHX., AZ)

* Bachelor's Degree (BA & BA) – Theology & Biblical Counseling, Western Bible College, (PHX., AZ)

LICENSES / CERTIFICATIONS / RECOGNITIONS / AWARDS

* Human Resources Professional Certificate of Achievement – Society for Human Resources Management (SHRM) (2011)

* Achieve Global – Coaching Others for Top Performance Certified (2004)

* OSHA General Industry Standards - Certified Instructor (2002)

BUSINESS MEMBERSHIPS AND AFFILIATIONS

* Society for Human Resources Management (SHRM) – National HR Professional Membership

* New Mexico – Human Resources Management Association (NM_HRMA) – State Professional HR Membership

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