Customer Service Representative

*

Firdavs Nosirov

M * * Zarafshon Apartment **

Dushanbe, Tajikistan

********.*******@*****.***

+992-*********

SKILLS & QUALIFICATIONS

Demonstrated track record of exceeding customer service expectations for Russia-based JSC Telecontact clients

Proficient in English, Farsi (Tajik, Persian and Afghan) and Russian

Exceptional attention to detail in aviation services

Collaborative team player, excellent listener and ability to communicate effectively in fast-paced environments

Over six months of educational practicum in aviation field especially in passenger related service PROFESSIONAL EXPERIENCE

JSC Telecontact – Almaty, Kazakhstan

Customer Service Representative (Technical Support) 11/2017– 06/2018

Made 6000 inbound and outbound calls in Russian and English languages and resolved over 4000 money transfer issues (in the span of 7 months)

Provided basic technical and troubleshooting for clients

Awarded two consecutive times best employee of the month Qazaq Air – Almaty, Kazakhstan

Safety and Control Personnel (PRACTICUM)

01/2017 – 03/2017

Translated 19 manual Annexes of International Civil Aviation Organization (ICAO) from Russian to English.

Studied basic information of Safety Management

Familiar with the “Bombardier Q-400”

Maintain filing system and Register incoming and outgoing document in the Department of Flight Safety and Quality Control

Routine events – work with documents, standard operating procedures International Airport of Almaty – Almaty, Kazakhstan Passenger Services Agent (PRACTICUM)

04/2017 – 06/2017

Served more than 500 passengers at check-in

Served first and business class passengers before and after their flights

Signed the manifestation of 7 flights before they depart the airport EDUCATION

JS ‘Civil Aviation Academy- Almaty, Kazakhstan

09/2013- 06/2017

Organization of Transportation, Motion and Exploitation of a Carrier Qualification 2

OTHER RELEVANT INFORMATION

Computer Skills: MS Word, MS Excel, MS Power Point, Windows OS, Internet browsing, E-mail system and all office equipment, strong technical understanding of voice, video and data.

Other skills: Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Multi-tasking

Driver license, category B

REFEREES

Serdar Naryshev

Safety and Quality Control Department Manager

Qazaq Air

Almaty, Kazakhstan

E: *********@********.***

M: +7-777-***-****/ +7-701-***-****

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