Customer Service Representative
Resume:
Marilyn Colvin
CLARKSVILLE, TN 37042
Phone: 931-***-****
Email: ******@**.****.***
Correctional Officer-
**/****-******* ***** ******** Detention Facility-5115 Harding Place Nashville Tn 37042
Secure inmates in segregation
Daily monitoring logs
Escort to recreation and shower in segregation
Suicide precaution measures
Feed inmates 2-3 meals a day
Facilitate inmates with paperwork
Armed guard
05/2016 - 03/2018
G4s Secure Solutions
1400 Donelson Pike, Nashville, TN
Secure client location access control. check all badges and log in contractors.
Monitor security cameras on site.
Secure all buildings, vehicles and office.
Log all entry information and record any incidents on site.
Customer Service
06/2009 - 02/2012
Pal\'s Lottery
Oak Grove, KY
Customer Service, 06/2009 to 02/2012 Pal\'s Lottery - Oak Grove, KY Stocked and replenished merchandize according to store merchandising layouts. Priced merchandize, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Identified potential shoplifters and alerted management. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Executed customer transactions, including deposits, withdrawals, money orders and checks. Handled various accounting transactions.
Customer Service
06/2009 - 02/2012
Pal\'s Lottery
U.S highway 41 A, Oak Grove, KY
Customer Service, 06/2009 to 02/2012 Pal\'s Lottery - Oak Grove, KY Stocked and replenished merchandize according to store merchandising layouts. Priced merchandize, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Identified potential shoplifters and alerted management. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Executed customer transactions, including deposits, withdrawals, money orders and checks. Handled various accounting transactions.
Call center representative
08/2007 - 09/2009
Convergy\'s
Clarksville, TN
Call center representative, 08/2007 to 09/2009 Convergy\'s - Clarksville, TN Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Managed high call volume with tact and professionalism. Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously.
Call center representative
08/2007 - 09/2009
Convergy\'s
Clarksville, TN
Call center representative, 08/2007 to 09/2009 Convergy\'s - Clarksville, TN Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Managed high call volume with tact and professionalism. Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously.
Inventory representative/stocker
05/2004 - 08/2005
Coca Cola Bottling Company
Oak Grove, KY
Inventory representative/stocker, 05/2004 to 08/2005 Coca Cola Bottling Company - Oak Grove, KY Moved freight, stock and other materials to and from storage and production areas and loading docks. Stocked, staged and transported goods. Verified computations against physical count of stock. Picked up incoming stock and delivered materials to designated locations. Used item numbers to properly stock warehouse. Loaded and unloaded pieces into boxes for shipment. Built a motivated warehouse team of 4 well-trained staff.
Inventory Control Associate
05/2004 - 08/2005
Coca Cola Bottling Company
Oak Grove, KY
Inventory representative/stocker, 05/2004 to 08/2005 Coca Cola Bottling Company - Oak Grove, KY Moved freight, stock and other materials to and from storage and production areas and loading docks. Stocked, staged and transported goods. Verified computations against physical count of stock. Picked up incoming stock and delivered materials to designated locations. Used item numbers to properly stock warehouse. Loaded and unloaded pieces into boxes for shipment. Built a motivated warehouse team of 4 well-trained staff.
Inventory Control Manager
05/2000 - 01/2004
Walmart
Saint Cloud, FL
Warehouse Manger, 05/2000 to 01/2004 Walmart - Saint Cloud, FL Gathered, logged and monitored all shipping data. Minimized damage and repair costs through careful management and preventative maintenance. Communicated with dispatchers, warehouses and customers regarding outgoing orders. Scheduled weekly inventory pickups and deliveries with vendors. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Participated in physical inventory counts monthly. Earned management trust by serving as key holder, responsibly opening and closing store. Provided an elevated customer experience to generate a loyal clientele.
Warehouse Manger
05/2000 - 01/2004
Walmart
Saint Cloud, FL
Warehouse Manger, 05/2000 to 01/2004 Walmart - Saint Cloud, FL Gathered, logged and monitored all shipping data. Minimized damage and repair costs through careful management and preventative maintenance. Communicated with dispatchers, warehouses and customers regarding outgoing orders. Scheduled weekly inventory pickups and deliveries with vendors. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Participated in physical inventory counts monthly. Earned management trust by serving as key holder, responsibly opening and closing store. Provided an elevated customer experience to generate a loyal clientele.
Education and Training
Completion Date
Issuing Institution
Location
Degree Received
Course of Study
Austin Peay State University
Clarksville, TN
Bachelor's Degree
Public Management
05/2016
Austin Peay State University
Clarksville, TN
Bachelor's Degree
Criminal Justice
01/2006
Nashville School of Real Estate
Nashville, TN
Vocational School Certificate
License
01/2006
Nashville School of Real Estate
Nashville, TN
Vocational School Certificate
License
Occupational Licenses & Certificates
Certification Title
Issuing Organization
Completion Date
Expiration Date
Armed Guard License
G4S
06/2016
07/2018
CPR lifesaving
American red Cross
06/2016
Private Security Armed Guard Core Civic 03/2019 03/2021
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