Customer Service Administrative Assistant

Soma Ali Mohammed

** ******* *****, ********* ** M9R1C2

Phone: 647-***-****

Email: **********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Over 4 years of experience in Office Administration, Data Entry, and related areas

Over 2 years of experience in Customer Service Jobs

1 year experience in Translation and Interpretation

Superior Knowledge of MS Word, Excel, Outlook, PowerPoint and Internet

Excellent communicator with written and verbal fluency in English, Arabic, and Kurdish

Excellent interpersonal and social intelligence skills

EMPLOYMENT

Monitoring and Evaluation Officer QANDIL Organization Iraq November 2017 – May 2018

Assisted in the revision of the project log frame matrix, particularly in the areas of performance indicators and their measurement

Assisted in the development and/or finalization of the project Work Plan and keep it updated in accordance with project activities and timeframes as relevant.

Developed the overall framework, for project M&E, for example mid-term project review, impact assessment, final evaluation, develop project Performance Monitoring Plan with relevant data collection systems.

Reviewed the quality of existing data in the project subject areas, the methods of collecting it, and the degree to which it will provide good baseline statistics for impact evaluation.

Developed baseline data for each project component and for all project indicators

Organized and undertake training with collaborating partners on M&E as required.

Developed the overall framework, for project M&E, for example mid-term project review, impact assessment, final evaluation, develop project Performance Monitoring Plan with relevant data collection systems

Customer Service Agent FastPay Company Iraq February 2017 – November 2017

Attracted potential customers by answering product and service questions: suggested information about other products and services

Opened customer accounts by recording and updating account information

Resolved product or service problems by clarifying the costumer’s compliant: determining the cause of the problems.

Informed customers for deals and promotions

Worked with customer service manager to ensure proper customer service is being delivered

Administrative Assistant Mission Trading Company Iraq June 2016 – January 2017

Provided general administrative and clerical support including mailing, scanning, and copying to management

Maintained electronic and hard copy filing system

Opened, sorted and distributed incoming correspondence

Performed data entry and scanned documents

Managed calendar for Managing Director

Answered calls from customers regarding their inquiries

EDUCATION AND ACCREDITATIONS

Bachelor Degree in Petroleum Engineering 2013-2017

University of Kurdistan-Hewler, Iraq

English Access Program 2011-2013

University of Kurdistan-Hewler, Iraq

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