Manager Desktop Support

Brian Mark Winters

**** *** ***, ****** ****, AR 72205 T: 501-***-**** E: ***************@*****.*** EDUCATION University of Arkansas Little Rock, AR

Bachelor of Science May 1993

EXPERIENCE Landers Automotive Sales Bryant, AR

Director – Information Technology Dec 2017 – March 2019

Responsible for management and daily management / operation of all network infrastructure.

Installation, maintenance, troubleshooting of all network devices, including servers, routers, switches, Wi-Fi devices, printers, desktops, notebooks.

Administered all Factory sites and communications as it related to the dealership.

Maintained daily backup of all critical infrastructure items including all servers and business critical workstations.

Maintained all user security applications for both dealership mainframe and vendor / manufacturer websites and periodically reviewed for both compliance and accuracy.

Vendor relations including contract negotiation and all company expense review / reduction. Mclarty Automotive Group Little Rock, AR

Information Technology Manager Jan 2017 – December 2017

Responsible for management and daily management / operation of all network infrastructure.

Maintained a strong technical aptitude and ability to research and solve complex issues independently and with little supervision.

Installation, maintenance, troubleshooting of all network devices, including servers, routers, switches, Wi-Fi devices, printers, desktops, notebooks.

Administered all Factory sites and communications as it related to the dealership.

Maintained daily backup of all critical infrastructure items including all servers and business critical workstations.

Administration of Exchange, Websense, Active Directory, DNS/DHCP and Email systems.

Managed Helpdesk and field technicians

Deployment of all workstations, servers, Wi-Fi equipment and network hardware at each location as needed for Central Arkansas and locations in Missouri.

Maintained all user security applications for both dealership mainframe and vendor / manufacturer websites and periodically reviewed for both compliance and accuracy. Steve Landers Toyota, CDJ, KIA Little Rock, AR

Director – Information Technology / Vendor Relations June 2004-May 2015

Responsible for management of all network applications, servers, communications hardware and functionality of dealer technology operations.

Maintained a strong technical aptitude and ability to research and solve complex issues independently.

Effectively communicated issues and resolutions with all levels of dealership organization in relation to dealer network and technology.

Installation, maintenance, troubleshooting of Windows 2003.

Performed all system upgrades on mainframe and servers including pushing Microsoft recommended updates to client workstations as needed.

Responsible for daily backups of network data, critical client workstations, all servers.

Administration of Exchange, Websense email and internet security and group policies.

Maintained all user security applications and periodic reviewed for compliance.

Maintained web application security and monitored for vulnerabilities. Implemented countermeasures as needed.

Administration of Active Directory, .NET application support, DNS/DHCP Group policies, email systems, Exchange 2003-2007.

Deployment of all workstations, including desktops and notebooks. Provided desktop support and troubleshooting for dealer staff.

Responsible for negotiating, contact with and all agreements between Steve Landers Auto group and vendors. Effectively secured annualized savings for all locations in excess of

$500,000.

Landers United Auto Benton, Arkansas

Manager - Payroll. April 1994 -June 2004

Responsible for timely, efficient, and accurate payroll processing for employees.

Conducted investigations to resolve issues with commission statements and time cards.

Effectively communicated with employees and management team concerning pay issues.

Processed weekly and quarterly tax returns for payroll of approximately 300 employees. Manager – Human Resources

Responsible for all Human Resource functions including reviews, disciplinary counseling, insurance enrollment and processing for all employees both new hires, terminations and existing.

Manager – Finance & Insurance

Processed all paperwork and financial contracts for dealership customers purchasing a vehicle.

Negotiated funding and interest rate with financial institutions on existing customer contracts for the purchase of a vehicle.

Maintained a very high level of customer contact and strived for complete satisfaction. Director – Information Technology

Performed all duties and daily maintenance on dealership network including both mainframe and associated communication hardware.

Responsible for all user security aspects of dealership network as well as daily backup of critical user workstations and mainframe.

Management of Internet Sales Department and review of all online communications with customers inquiring about the purchase of a vehicle. Implemented a timely response metric for communications with customers and monitored daily effectiveness.

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