Customer Service Administrative Assistant
Resume:
Reginalda Berrouet
203-***-**** ********@*****.***
Professional Summary
Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Skills
● Data entry
● Stocking and replenishing
● MS Office proficiency
Good listening skills
Computer proficient
Multi-line phone talent
● Administrative support
● Quick learner
● Running office machines
● Spreadsheets
● Technical Support
● Accuracy
● Appointment Setting
● Attention to Detail
● Customer service
● Professional telephone demeanor
● Money handling abilities
Work History
Volunteer Medical Office Assistant, 08/2017 to Current AmeriCares Free Clinic– Stamford, CT
● Maintained privacy of patients' information.
● Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
● Scheduled, rescheduled and handled cancelled appointments for patients.
● Scheduled appointments for doctor visits and procedures using desktop calendar software.
Customer Service Representative, 11/2017-11\2018
Sykes Enterprises Inc – Stamford, CT
● Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
● Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
● Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
● Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Receptionist H&r Block Inc – Stamford, CT 1/2018-4/2018
● Kept reception area clean and neat to give visitors a positive impression of the company.
● Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
● Organized and scheduled office meetings as well as client appointments for team of 6 professionals, effectively accommodating hectic agendas.
● Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction. Office Administrative Assistant, 04/2017 to 03/2018 VITAS Healthcare Corporation – Norwalk, CT
● Copied, logged and scanned supporting documentation.
● Organized files, developed spreadsheets, faxed reports and scanned documents.
● Worked independently and under guidance to master general clerical tasks.
Volunteer, 05/2017 to 09/2018
The Child Abuse Prevention Center – Stamford, CT
● Copied, logged and scanned supporting documentation.
● Organized files, developed spreadsheets, faxed reports and scanned documents.
● Worked independently and under guidance to master general clerical tasks.
Sales Associate, 07/2010 to 12/2018
DressBarn – Stamford, CT
● Sourced hard to find items at other store locations to meet customer needs.
● Prepared merchandise for sales floor by pricing or tagging
● Helped customers with questions, problems and complaints in person and via telephone.
● Developed positive customer relationships through friendly greetings and excellent service.
● Answered questions regarding store policies and merchandise. Tutor, 07/2009 to 08/2010
Inspirica Inc – Stamford, CT
● Structured activities for interactive learning, including word analysis, reading understanding and fluency skills.
● Library Assistant,09/2007 to 05/2011
Saint Thomas Aquinas College – Sparkill, NY
Handled the check-in and check-out process of library books and materials at the circulation desk.
Librarian Assistant, 09/2006 to 05/2007
Regis College – Weston, MA
● Checked in, checked out and renewed library materials using library . Education
Bachelor of Science: Social Science, 2011
Saint Thomas Aquinas College - Sparkill, NY
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