Reginalda Berrouet

203-***-**** ac85s4@r.postjobfree.com

Professional Summary

Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Skills

● Data entry

● Stocking and replenishing

● MS Office proficiency

Good listening skills

Computer proficient

Multi-line phone talent

● Administrative support

● Quick learner

● Running office machines

● Spreadsheets

● Technical Support

● Accuracy

● Appointment Setting

● Attention to Detail

● Customer service

● Professional telephone demeanor

● Money handling abilities

Work History

Volunteer Medical Office Assistant, 08/2017 to Current AmeriCares Free Clinic– Stamford, CT

● Maintained privacy of patients' information.

● Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.

● Scheduled, rescheduled and handled cancelled appointments for patients.

● Scheduled appointments for doctor visits and procedures using desktop calendar software.

Customer Service Representative, 11/2017-11\2018

Sykes Enterprises Inc – Stamford, CT

● Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

● Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.

● Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

● Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Receptionist H&r Block Inc – Stamford, CT 1/2018-4/2018

● Kept reception area clean and neat to give visitors a positive impression of the company.

● Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

● Organized and scheduled office meetings as well as client appointments for team of 6 professionals, effectively accommodating hectic agendas.

● Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction. Office Administrative Assistant, 04/2017 to 03/2018 VITAS Healthcare Corporation – Norwalk, CT

● Copied, logged and scanned supporting documentation.

● Organized files, developed spreadsheets, faxed reports and scanned documents.

● Worked independently and under guidance to master general clerical tasks.

Volunteer, 05/2017 to 09/2018

The Child Abuse Prevention Center – Stamford, CT

● Copied, logged and scanned supporting documentation.

● Organized files, developed spreadsheets, faxed reports and scanned documents.

● Worked independently and under guidance to master general clerical tasks.

Sales Associate, 07/2010 to 12/2018

DressBarn – Stamford, CT

● Sourced hard to find items at other store locations to meet customer needs.

● Prepared merchandise for sales floor by pricing or tagging

● Helped customers with questions, problems and complaints in person and via telephone.

● Developed positive customer relationships through friendly greetings and excellent service.

● Answered questions regarding store policies and merchandise. Tutor, 07/2009 to 08/2010

Inspirica Inc – Stamford, CT

● Structured activities for interactive learning, including word analysis, reading understanding and fluency skills.

● Library Assistant,09/2007 to 05/2011

Saint Thomas Aquinas College – Sparkill, NY

Handled the check-in and check-out process of library books and materials at the circulation desk.

Librarian Assistant, 09/2006 to 05/2007

Regis College – Weston, MA

● Checked in, checked out and renewed library materials using library . Education

Bachelor of Science: Social Science, 2011

Saint Thomas Aquinas College - Sparkill, NY

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