Scot **** W White Feather A Ln Koontz Phoenix, AZ 85085

602-***-**** ac85rx@r.postjobfree.com

Education

Scottsdale Community College

● Major Cinematography & Motion Picture Production

● GPA: 3.38

The Academy of Radio & TV

● Focus: Radio & TV Production

● Radio Broadcasting certification and Licensing

Scottsdale, AZ

1988-1991

Phoenix, AZ - Huntington

Beach CA

1992-1993

Work Experience

OTA Rate & Inventory Management Specialist II Choice Hotels International

● Reviewed and managed all content for the Choicehotels.com and mobile applications

● OTA reviews and troubleshooting - maintain and resolve rate, inventory & availability issues

● CRS troubleshooting and maintenance - resolve any issues CSC Supervisor, MSI ( Multi Systems Inc.)

● Supervisor call center for hoteliers

● Responsible for 11 technicians

● Managed OTA sites for parity and content issues

● Training and mentoring

● Raise customer experience levels

Interface Installation Specialist/Systems Integrations Specialist Softhotel/Sabre Holdings

● Installation and Maintenance of hotel 3rd party interfaces such as Lodgenet, Onity, Mitel, Hitachi

● Support & QA Property Management Software

● CRS Support & Troubleshooting - resolution

● Training

Technical Support Representative/Litigation support InData Corp

● Inbound call support & chat support

● Responsible for litigation support products

● QA testing

Phoenix, AZ

Feb 2016-Mar 2019

Phoenix, AZ

Jul 2014 - Jan 2016

Chandler, AZ -

Southlake, TX

Mar 2011 - Jun 2014

Gilbert, AZ

Aug 2009-Feb 2011

Additional Skills

Hobbies: Nature & Cityscape photography Travel Cooking Gardening Skills:Microsoft Word, Excel, Power Point, Photoshop, Lightroom, & Outlook 20 years of customer service experience 20 years of technical support experience CRS, SQL, POS, and CRM product experience PCI Compliance training and Certification Helpdesk 2000 & 2007 Certification