Manager Customer Service
Resume:
Jennifer Gomillion, CPP
Jacksonville, Florida 32244
*****************@*****.***
SUMMARY OF EXPERIENCE:
With over a 20 years of management skills, extensive knowledge in Payroll and Human Resources, I have an in-depth knowledge of the principles, regulations and techniques of Payroll and Human Resources preparation. Outstanding analytical and research skills with close attention to detail with excellent customer service skills with the ability to manage, train, and motivate my employees. Successfully able to work independently or with a team, to prioritize projects, multi-task and meet deadlines.
AREAS OF STRENGTH AND EXPERTISE
CPP Certified
ADP Payroll
Microsoft Office
Data Analysis
Sox Implementation
Tax Accounting
W2C Process Management
SAP
WorkDay
Audit Processes
COBRA
Payroll Systems Implementation
W2C Process Management
People Management
EuHReka
SuccessFactors
Benefit Administration
401K Administration
Implementing Policies & Procedures
Forms 5500
Payroll Management
PROFESSIONAL EXPERIENCE:
NGA, HR
9/2015 - Current
Payroll Manager
Collaborate with Payroll Core Processing Operations Manager to ensure the day-to-day operational processes are delivered effectively to meet the client and NGA objectives.
Ensure Payroll Specialists are delivering consistent and accurate payroll cycles and associated programs are executed timely.
Manage the day-to-day operations to ensure client and NGA objectives are consistently met
Ensure all payroll cycles and associated programs are executed timely and accurately and effectively lead a matrixed organization, leading, mentoring, and coaching direct report Payroll Specialists in day-to-day duties and issues
Guide and train Tier 1 service call center to be able to answer employee questions and concerns with handouts and workbooks to be better able to handle employee issues.
Work directly with the client on CPI initiatives.
Maintain and manage open items list to capture, report and drive-out improvements and solutions
Develop and maintain effective relationships with client contacts and key business partners
Serve as an escalation point both internally and with the client
Adhere to, remain current on, and disseminate current payroll policy, tax regulations and compliance items
Increase effectiveness and efficiency through executed improvements
SOC1 compliance achievement by creating proper compliant policies
Facilitate internal huddles to set priorities and focus efforts weekly
Facilitate and/or lead client calls as needed.
Plan and lead the execution of Year End efforts for defined client/s
Participate in RFP sessions or new client implementations as requested
Provide World Class customer service with every interaction
Collaborate with key business partners to ensure accurate delivery of payroll results, research and resolve complex issues and escalate customer inquiries
Configure and conduct required testing, analyze test scenario accuracy, and approve system change requests from development into production
Process data report requests for client and leadership
Identify process improvements and assists in configuration, testing and implementation of improvements
Actively participate in daily operations meetings as well as on calls with project managers and leadership as requested
Daily, monthly, quarterly and annual reconciliation at the employee level
Reconcile payrolls quarterly for FICA mismatch, wage and tax errors, and make any corrections needed
Process W2 and year-end balancing and process W2C''s if applicable
Processing US and PR Payroll, Partner with payroll core processing Operations Manager to ensure the day to day operational processes are being delivered effectively to meet the client and NGA objectives
Serve as an escalation point both internally and with the client
Prepare and process new hires, banking and terms, Process taxes, responsible for SOC1 compliance Developed a new team building outline to improve team work
Process with the SAP system and workday
Flightstar Aircraft Services
4/2013 - 9/2015
Payroll & Benefits Manager
Responsible for creating and distributing information about payroll, benefits, and other employee-related programs for company.
In charge of facilitating benefits and compensation programs for employees.
Produce program information, create materials to promote payroll incentives, and schedule and participate in training sessions for new payroll and benefits programs.
Attend company meetings to report their progress to executives and use a personal computer to track their progress, accurate records, and communicate with internal staff and external partners. Ensure processing of payroll and benefits requests after reviewing program requirements.
Overseeing completion of tasks delegated to other departmental staff members, track the approval of salary adjustments and reimbursement claims, and manage employee benefits and eligibility.
Calculate contractor and overtime pay based on employee qualifications and other company policies, as well as reconcile payroll statements.
Respond to employee inquiries for vacation and other paid time off. In addition, handle personnel files and prepare reports. Review unemployment forms, investigate worker issues as they arise, handle employment verification tasks, and help other human resources staff managers to process termination paperwork.
Review all general ledger entries and reconciliations monthly and provide notes for varieties for financial statements as needed. Other accounting duties as needed
Fortegra Financial
09/2011 - 4/2013
Payroll & Benefits Manager
Maintain HR systems & processes all integrations. Interfaces and relationships between systems periodically. Manage work flow to ensure all payroll transactions are processed accurately and timely
Reconciles and prepares monthly benefits related invoices for approval and payment
Serve a liaison with payroll and benefits vendor/broker to develop, recommend and implement new or modified plans and employee payroll/benefit policies. System updates as needed such as setup of electronic feeds, new codes.
Process paperwork with regard to employee relocation reimbursements, yearly bonuses and increases according to established procedures.
Processing of HSA and 401(k) funding.
Ensure legal compliance in administration of both payroll and benefits across multistate operations and assists in the development of new procedures as needed.
Provide support and guidance for acquisition representatives
Prepares weekly/monthly reporting: Bonus Accrual, PTO Accrual and other Management Reporting
Plans and monitors work production timelines to meet strict deadlines in reporting regulations
Process accurate and timely federal and state yearend reporting (W2)
Ensure proper Tax processing for all pertinent states
Support annual benefits audit testing and complete the required Form 5500
Support business continuity planning and record keeping.
Resolve questions from employees and/or management on payroll and benefits related issues with professionalism and confidentiality.
Provides payroll and benefit data to auditors.
Researches payroll and benefit record keeping issues including sick leave, vacation or noncontract balances, and performs appropriate action as needed.
Reconcile differences within established payroll, benefit, retirement, and accounting systems using critical analysis skills.
Interpret, explain and comply with negotiated contracts, prescribed laws, rules, regulations, and procedures
Configured, tested, validated employee data and configuration of systems and implemented payroll systems conversion, including training nationwide company sites on systemic changes
Review and Approval of Payroll
FPIC Insurance Group/The Doctors Company
3/2006 - 9/2011
Accounting, Payroll, Benefits, & HR Analyst
Process and administer the Company's payroll, which includes managing the payroll application, reviewing the payroll, ensuring that the payroll is properly paid and that employee deductions are proper as well as monthly payroll accruals including vacation and 401k accruals
Prepare payment requisitions for the Company’s employee benefit programs and plans, including allocating the costs to the appropriate ledger account and department, and ensure those disbursements are processed timely.
Administer the Company’s flexible spending account (FSA) plan (medical and dependent care accounts), which includes ensuring reimbursed expenditures comply with applicable regulations, preparing reimbursement requisitions and ensuring that total reimbursed expenditures do not exceed the annual amount elected by the employee.
Review Company payroll and employee benefit transactions and procedures for compliance with personnel policies and wage and withholding laws including, but not limited to, Internal Revenue Service regulations for reporting and withholding, Fair Labor Standards Act requirements related to payroll practices and recordkeeping, Department of Labor regulations, the Department of Employment Security and the Social Security Administration.
Administer year-end duties as pertaining to payroll and benefits including, but not limited to, forms W2, forms 1099, third party sick pay, and group term life.
Benefit Accounting, compile and review Census data relating to Discrimination Testing, Assist in completing form 5500 and benefits audit.
Assist in administering company’s defined contribution, defined benefit, and deferred comp plans including but not limited to enrollment, disbursements (loans & hardships) and determination of benefits.
Evaluate and ensure adherence with established Company control policies and procedures. Assist with the development and implementation of internal controls when necessary. Also, develop and / or ensure compliance with desk procedures for the various accounting and reporting processes performed within the department.
Assist internal and external auditors and various federal, state and local authorities in their periodic audits of Company records.
Remain current of rules and regulations pertinent to accounting and reporting, payroll, retirement and employee benefits. Prepare plan for compliance with emerging and new rules and regulations that apply to the Company.
Adhere to the department calendar and schedule and provide deliverables by indicated date and time.
Maintain working knowledge of all other department functions and processes and provide assistance as necessary.
Administer various human resources plans and procedures Assist in development and implementation of policies and procedures Prepare and maintain employee handbook
Assist in administering compensation program, including but not limited to preparing salary analysis and recommending adjustments to ensure internal/external equity
Assist with creating and maintaining job descriptions and determine FLSA status as necessary
Compile and maintain reports to include, but not limited to disability/FMLA, turnover, staffing and employee relations reports as needed
Recruit for nonexempt and exempt positions including, but not limited to: placing ads, interviewing, conducting background and reference checks and administering pre-¬employments tests
Conduct new hire orientation and exit interviews
Perform benefits administration to include, but not limited to: claims resolution, change reporting, auditing invoices for payment and communicating benefit information to employees
Manage and coordinate company-sponsored events
Administer performance appraisal program
Employee data changes in HRIS/HRMS and vendor systems
Maintain employee files
Maintain appropriate reference materials regarding employment law, employee benefits, compensation, etc.
Prepare and post journal entries to record Company transactions to the general ledger
Prepare or review reconciliation and progression schedules for all general ledger accounts
Cash management including daily wires and account reconciliations
Prepare payment requisitions for the Company’s employee benefit programs and plans, including allocating the costs to the appropriate ledger account and department, and ensure those disbursements are processed timely
Prepare and process journal entries for assigned general ledger accounts, reconcile those accounts and prepare progression schedules in accordance with described department procedures
Prepare, update and manage short and long-term cash projections, which forecast cash operating needs and available for investment. Assist the Treasury function with determining appropriate investment securities based on the projected operating needs
Assist with the consolidation of holding company and subsidiary financial results and other disclosure items. Assist with the administration of the financial consolidation software.
Remain current of rules and regulations pertinent to accounting and financial reporting. Prepare action plans for compliance with emerging and new rules and regulations that apply to the Company. Recognize and respond appropriately to changes in general accounting practices.
Prepare memorandums summarizing the Company’s application of accounting standards, Sarbanes Oxley rules and other regulations.
Assist with the analysis of financial results and individual operating expense categories, which includes identifying trends and reasons for significant fluctuations from historical periods
Evaluate and ensure adherence with established Company control policies and procedures. Assist with the development and implementation of internal controls when necessary. Also, develop and / or ensure compliance with desk procedures for the various accounting and reporting processes performed within the department.
Assist internal and external auditors and various federal, state and local authorities in their periodic audits of Company records
Recognize and respond appropriately to changes in general accounting practices.
Winn-Dixie/Southern Grocers
11/2003 - 3/2006
Payroll Tax Accountant
Reconciled payroll tax accounts (local, state, insurance, garnishment account, FUTA, SUTA), processed journal entries, completed quarterly reports.
Ran reports and used them to make payments for employees insurance and tax withholdings.
Made journal and suspense corrections for journals that kick out of the General Ledger because of errors.
Worked with Microsoft Office, I'm financials, and Peoplesoft HRMS
Paid local, state, and federal taxes through wires and checks.
Filed tax forms including 941's, SUTA & FUTA for 12 EIN's and Quarterly work site reports with the Department of Labor for over 10 states.
Filed end of year reconciliations for State and local taxes
Researched and made changes to W2’s and W2c's.
A/P Accruals and Review.
*Reference upon request*
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