Customer Service Data Analyst

Mostharul “Moe” Hassan

Mobile: 289-***-****

Email: ************@*****.***

EDUCATION

Bachelor of Science, Memorial University of Newfoundland, NL, Canada 2011

NON-TECHNICAL SKILLS

Excellent communication/interpersonal skills to interact with a wide range of Professionals

Result oriented and an analytic/systematic thinker

Extremely flexible in order to function in a continuously demanding and dynamic environment to meet the project deadline

Good problem solving skills, flexible and adaptable

Well-developed organization/time management skills and strong problem solving skills

Able to multi-task and prioritize

TECHNICAL EXPERTISE

MS Applications : Excel, PowerPoint, Word, Access

Database / Query Languages: SQL Server, MySQL, DB2, MS Access, Python

Statistical Software: Minitab, Excel Data Analysis

PROFESSIONAL EXPERIENCE

Client Service Specialist Present Questrade Financial Group

Educate clients on trading and finance terminology

Troubleshoot rejected trades, real time margin calls, corporate actions, options strategies and currency conversions

Establish strong relationship and communication with clients and business stakeholders, to ensure that their business and needs associated with the critical applications are being met and ensure appropriate parties are consulted in regard to proposed functionality and process changes

Use Salesforce and Genesys on regular basis to manage sales, marketing and communication with clients

Place funds withdrawals, journal, and transfer requests

Proactively identify sales leads and refer clients as necessary, while cross-selling products and services when applicable

Utilize knowledge in stocks and options trading, securities regulations

Develop strong working knowledge and understanding of RRSP, TFSA, RESP, LIF, RIF, and unregistered Margin accounts

Data Analyst Jan. 2015-Sept. 2018

GeoLOGIC Systems Ltd.

Assessed and analyzed the value of various well documents from different Provincial Energy Regulators

Ensured data integrity through running quality control processes on the content and format of recorded data

Write SQL scripts (MS SQL Server) for each client releases that includes addition of resources, expiration of old resources and updating of existing data

Documented accurately the progress and reported any issues as they are encountered

Assisted on designed database architectures through gathering client requirements and provincial standards

Identified the useful information and accurately entering raw data into QAS (Data Entry Shell)

Trained new members for Data Specialists’ team

Accomplishment:

Completed projects and assignments before the deadline, was awarded appreciation for them

Solutions Specialist Dec. 2012-Dec. 2014

GeoLOGIC Systems Ltd.

Trained clients to use software applications (geoSCOUT, gDCweb) tailored to the oil and gas industry over the phone, by email, and on site

Troubleshot clients’ technical problems in timely manner using our unique software applications over the phone, by email, and onsite

Created technical reports using Excel and word processing software

Investigated to discover the cause of any system failures and provided appropriate solution to keep the system continue running

Collected and exchanged information, researched, tested, documented, and accelerated issues to other departments for resolution; completed follow-up with the client as required

Provided input to the Information Technology department from the clients’ perspective on software product design to tailor functionality to suit their needs

Accomplishment:

Promoted to a senior position with additional responsibilities

Bank Teller Apr. 2012-Jun.2012 TD Canada Trust

Complete financial transactions such as deposits, withdrawals, bill payments preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency and other account transactions for customers in an accurate and efficient manner

At end of work day, transferred physical records digitally, inputted information into database, retrieved and assessed data in a timely manner

Manage long term relationships with customers by providing the highest quality of customer service in every interaction

Provide financial advice tailored to the individual needs of each customer by recognizing investment opportunities

Marketing and Administrative Support Jul. 2011-Dec. 2012

Shaw Communication

Provided effective and timely resolution to a range of customer inquiries

Conversed with a positive and cooperative tone with both regular and potential clients

Increased the customer experience by providing information on new products, rate plans, and services through up selling opportunities

Managed multiple priorities and maintain effective results in a quota driven workplace

Accomplishment:

·Maintained an average of 90 % productivity score over a period of 16 months

REFERENCES AVAILABLE UPON REQUEST

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