Accounts Receivable, Order to Cash, Migration, SAP, Operations
Resume:
ROMEO J. FALLESGON, JR.
Malagasang, Imus, Cavite
*************@*****.***
OBJECTIVE: To work in an environment that suits my field of expertise, or if not, to related specialties that will augment my personal and professional skills and enhance my competency and proficiency; thus, contributing to the company’s success and stability.
PERSONAL INFORMATION
Age: 33 Gender: Male
Date of Birth: 21-March-1986 Religion: Protestant
Place of Birth: Caloocan, MM Language: Filipino/English
EDUCATIONAL BACKGROUND
Post Graduate Degree (Ongoing)
Master of Business Administration
Philippine School of Business Administration – Manila Campus
* Attended seminar and Technical Visit at Universiti Kebangsaan Malaysia and Sime Darby Convention Center (Kuala Lumpur, Malaysia)
Bachelor's Degree (2009)
BS Management Accounting (plus units in Auditing)
University of the East – Manila Campus
(University Scholar / College Scholar)
EMPLOYMENT HISTORY
DB Schenker Global Accounting Shared Services Center (March 2016 – December 2019)
Accounts Receivable (OTC) Process Lead / Transition Lead
Finance & Accounting On-Shore Transition Engagements:
1.Schenker Egypt – Cairo, EG January 2018 – May 2018
2.Schenker Saudi Arabia – Riyadh, SA August 2017 – December 2017
3.Schenker Taiwan - Taipei, TW April 2017 - August 2017
4.Schenker Deutscheland (Germany) - Dortmund/Essen, DE January 2017 - March 2017
5.Schenker Singapore & APAC Regional Head Office (RHO) - Singapore, SG June 2016 - October 2016
6.Schenker Australia - Sydney, AU March 2016-May 2016
Roles & Responsibilities / Qualifications:
-Leads and facilitates workshops, interviews, etc. with multiple levels of an organization in a distributed environment (participants in multiple locations, multiple countries).
-Prepares and analyzes complex reports/information and formulate conclusions; anticipates, identifies, and assesses complex issues/problems.
-Assesses the current processes of the market and map them with the Global Standard Processes. Fit processes are retained; gaps are resolved to comply with the standards.
-Makes sure that the processes comply with the set controls.
-Develops and implements a corresponding plan of action to bring the situation to resolution.
-Ensures to lead the teams towards targets, goals.
-Verifies and gives internal sign off on Standard Operating Procedure (SOP) and Exception List created by team members during the knowledge transfer phase
-Understands the end to end process and peculiarities, supporting tools and technologies, requirements for team members performing this process.
-Responsible for training work shadowers.
-Participation in projects as required.
-Leads and manages business process standardization and optimization.
Infosys BPO Limited (Aug 2012 – March 2016)
Accounts Receivable Team Lead (Operations)
Work Description:
TRANSITION
* Transition Management: Initial Onsite Training in Melbourne, Australia for Knowledge Transfer and Process Acquisition. Prepares Desktop Presentations (DTPs) / Work Instructions (WIs) as part of the Transition Methodology
*Remote Transitions: Customer Master Data (Account Creation Liaison) and Key Accounts Handling
* Process Training and Certification of Subject Matter Experts (SMEs), Senior Process Executives (SPEs), and Process Executives (PEs) to ensure right skilling
* Process Reengineering: Participate in the ideation process with Philips and Infosys
OPERATIONS
Supervises four (4) Business Units (Consumer Lifestyle, Healthcare, Lighting, and Intercompany Transactions) of servicing client (composed of FTEs in different levels -- Process Executives, Senior Process Executives, and Subject Matter Experts) – for Australia and New Zealand regions
* Leads the team to its day-to-day activities and deliverables
* Participates in hiring process by conducting initial interview for operations
* Conducts huddles and team meetings
* Trains new team members about pre-process activities and existing members for new processes/improvements
* Coaches members into achieving targets and delivering great outputs
* Accounts Receivable Aging Report Preparation
* Sales Order Checking, Releasing, and Audit (including Credit Hold Analysis)
* Top 10 Customers Credit Limit Analysis
* Accounts Reconciliation for Key and Non-key Accounts
* Bank Statement and Remittance Advice Analysis (Allocation and Clearing Instruction to Cash Apps Dept)
* Collections and Disputes Management
* Credit Notes / Debit Notes Processing
* Invoices, Credit/Debit Notes, SOAs, and PODs Generation
* Promise to pay, Cash Targeting, DSO, DBO, and BPDBO Reporting
* Conducts Trade References and Credit Risk Activities (decision making)
* Liaising and Raising Master Data and Credit Management change requests
* Prepares Refund, Write Off, Write Back, and Adjustment Proposals
* Credit Card Payment Process
* Customer Master Data: Account Creation Request and Trade References to nominated Vendors
* Regular meeting and reporting to Sector Officers – Australia’s Philips Consumer Lifestyle Controller, Finance Manager, Supply Chain Manager, National Sales Director, Key Account Managers, and other Sector Personnel/Group; FINOPS – Market Spoke (Singapore); and Global OTC Specialist (Poland)
* Attends reviews in Singapore regarding process streamlining and harmonization
* Conducts remote trainings in Australia, Singapore, and India
* Supports Manager(s) in Transition Coordination, Talent/People Management, Process Compliance, Knowledge Management, Client Centricity & Business Metric Management
* Other duties and reports as assigned by management
Affiliated Computer Services, Inc., A XEROX Company (2010 –2012)
Accounts Payable Exceptions Analyst
Work Description:
* Performs Audit functions
* Daily resolution of AP and DART exceptions
* Invoice processing
* Invoice Data Entry
* Root analysis and problem resolution to eliminate future exceptions
* Works with BU Supply Manager/Commodity Manager on findings to resolve
* Resolves blocked invoices in SAP and the electronic invoicing environments
* Manages GR/IR
* Reviews vendor aging report
* Other duties as assigned by management
Advanced Contact Solutions, Inc. (2007 - 2010)
Claims Resolution Specialist
Work Description:
*Assists, investigates, and resolves healthcare providers’ billing and claim issues such as payments for services, recoupment, claim denials analysis, research and disputes, control/audit services and reporting, check tracing and check runs, interests, etc.
*Routes and/or escalates problems to immediate officers or specific departments, should be applicable, for further investigation and resolution
*Performs administrative tasks of the Team Manager / Operations Supervisor if he or she is not available
*Leads associates in day-to-day activities to ensure Key Performance Indicators are met
West Contact Services (2007)
Financial Service Representative
Work Description:
*Assists credit card users regarding the card specifications as to its terms and conditions such as interest computations, finance charges, rebates and discounts, annual percentage rates for purchases, APR for Balance Transfers, APR for Cash Advances, APR for Overdraft Advances, penalties. etc.
SKILLS AND TOOLS
SAP (FICO) – AP and AR SBO/SB1 (SAP Business One)
AS400/BPCS Microsoft Office
DART Value+
NAVISION First Data
ACHIEVEMENTS AND RECOGNITIONS
DB Schenker GASSC
• Borrowed by SSC BUH to do the AR Transition for Schenker DE
• Successfully transitioned (A&P and KT) all assigned countries
Infosys BPO Limited (Philips)
• Obtained Sign-Off 3 months after Migration and Transition (One man show)
• Stabilized the process a month after the Sign-Off (Training and Certification of PEs and SPEs)
• Trusted by the client to handle Key Accounts
• Best Performer in the 1st Philips Awarding Ceremony
• Best Team ANZ in the 1st Philips Awarding Ceremony
• Received acknowledgement for reconciling accounts with numerous legacy items from 2008 through 2012
• Received numerous commendations / compliments from different parties
• Progressed to supervise 3 Business Units of servicing client
• Included in the 2013 Top 100 Employees of Infosys Philippines candidate for MERCER Assessment
• T100 Certified (Fundamentals of Accounting)
• T200 Certified (Accounts Receivable, Accounts Payable, and Record to Report)
• CS200 Certified (Customer Service Proficiency Global Training Program – Train the Trainer/Coach the Coach)
• Milestone 3.0 Certified
• Top Gun Awardee
• Hall of Famer Award Recipient (Team ANZ)
• LEAN Training Participant
Affiliated Computer Services, A XEROX Company – MeadWestvaco (MWV)
• Topnotcher in Soft Skills and A.N. Training
• Topnotcher in EBWEE Training
• Topnotcher in product training and DART system
• PROMOTED from CS Exceptions to AP Exceptions Analyst
• Part of the transition phase of the account and passed all the SLAs
• PATS You Awardee
• Synergy Awardee
• Received numerous commendations / compliments from different parties
Advanced Contact Solutions – Universal American
• Topnotcher in Product Training and Soft Skills Training
• Topnotch Agent across all sites
• Consistent passer in Quality Audits
• Received numerous commendations / compliments from different parties
• Trained CSAs and contributed to their certification
• Pioneer of new account division (TOPPO) and part of the transition period and passed SLAs
• Trusted by the management with some managerial works:
• Quality Assurance / Audits
• Taking Supervisory escalations
• Taking over the team in the absence of the manager
• Responsible in completing EOD Deliverables
West Contact Services – JP Morgan Chase
• Topnotcher in Product Training and Soft Skills Training
• Received numerous “Kudos” from cardholders
• Cross-trained to different products lines and prototypes
Character References Available Upon Request
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