Executive Assistant Sales

Stacey M. Mahabir

Mobile 914-***-****

Email: ac85q8@r.postjobfree.com

EDUCATION State University of New York, College at Oswego, Bachelors of Science Degree

Major: Business

EXPERIENCE

**/***6- AT&T Mobility, Universal Service Executive

Present

Responsibilities:

Account management relating to post-sales activities for reputable Fortune 500 clients.

Serve as customer point of contact for management of service issues.

Instrumental for managing high complex issues and delivering successful resolution.

Adept at identifying opportunities to maximize business revenue.

Collaborate with sales team to develop strategic plans in providing the best wireless solutions for the needs of the client.

Contribute financial expertise to clients by delivering a range of reports that include wireless usage analysis, receivable aging reports, and revenue forecast.

Provide consultation on financial decisions about systems/services.

Promote use of on-line servicing and billing tools with the customers as an alternative approach to resolve customer issues.

Educate customer on use of servicing tools.

Facilitator/host Premier enterprise portal webinar trainings to promote self-service functionality & to assist AT&T reduce processing costs & manage ad hoc projects for each corporate account.

06/2001- AT&T Mobility, National Business Services/ Business End User Care Resolutions Consultant

09/2006

Responsibilities:

Support escalations from Telecom Managers regarding Business Accounts.

Responsible for presenting in person & via conference call to new hire classes discussing the Resolutions.

Desk & our role as well as the expectations of National Billing System representatives

Facilitated team meetings & inbound team huddles.

08/1997- AT&T Mobility, Lead

06/2001

Responsibilities:

Assisted in call center operations, provided feedback & trained team members on new initiatives

Conducted Quality observations and handled escalated calls from customers.

Managed Team Statistics for my Team Manager.

08/1997- Verizon, Inbound Sales & Customer Service Care Outbound Representative

06/2001

Responsibilities:

Responsible for contacting customers that were up for renewal on their wireless service.

Telemarketing: Answered inbound calls to explain & sell wireless service to new customers. Made outbound calls to sell wireless service.

SKILLS COMPUTER SKILLS

Platforms: Windows XP SP2, MAC/OS & UNIX

Software: Microsoft Access, Microsoft Outlook, Microsoft Word, Microsoft Excel

AT&T Mobility Tools: OPUS,SFA BASE, ECPV, SMART, Premier, WIN CD, Optical, Phoenix, CSP, Snooper, Otiva, Compass, CBASS Telegence, CBASS CARE, QUICKPAY, Axys Red Hat Support Tool, CBIS, and CM

LANGUAGE SKILLS

Learning Italian, Hindi, Conversational in French, Fluent in French Creole

INTERESTS:

Reading, Travel, Languages, Fitness

REWARDS, AWARDS, & HONORS:

Outstanding Scholar, Deans List

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