Customer Service Sales

Cinthia A. C. Garcia

****, ******** **, **********, ** 60538 - Cell: 331-***-**** - ***********@*******.*** Corporate Finance & Service Quality Analyst

Versatile, problem solving and analytical professional with experience supporting business decisions through analysis of key performance indicators and trends. Highly organized, and detail-oriented, offer great communication and collaborative efforts with all clients and peers. CORE COMPETENCIES

Corporate Finance

Market Research

Process Review

Marketing

Customer Service

Sustainability Audit

Business Analysis

Promotional Marketing

Valuation

Budgeting, Forecasting

Discounted Cash Flow

Fluent Portuguese &

English; Basic Spanish.

Proficient in MS Office

programs.

PROFESSIONAL EXPERIENCE

Cultural Care (Au Pair) – Winnetka, IL

Exchange Program, Au Pair (Sep 2015 – Jun 2017)

Childcare focused on cultural exchange, personal growth and proficiency in English. I took care of two children; toddler (2 years old) and a newborn (6 months), and my responsibilities included transportation to school and activities, meals, entertainment and hygiene care. During this time, I could improve my English skills with courses focused on grammar, pronunciation and writing. BDO Brazil – São Paulo, SP

Corporate Finance and Sustainability Audit, Trainee and Analyst (May 2013 – Sep 2015) Prepare reports and documents using Word and PowerPoint, as well as prepare financial models using Excel. Ensure client feedback is captured, addressed and effectively communicated to the Project Managers; Accompany managers to meetings with clients, and assist with the preparation for and follow-up from such meetings. In parallel, I worked with the Sustainability Audit team, where I collaborated with managers to deliver the report, working to agree project timetables, developing scope and deliverables, conducting testing and carrying out fieldwork.

Event Agencies - São Paulo, SP

Promotional Marketing, Assistant (Nov 2012 - May 2013) Improve product sales by executing marketing campaign's face to face with people in malls, stores and streets. Deliver gifts and coupons and introduce the new products to potential customers. Generate, process and track event sales.

Itaú-Unibanco S/A - São Paulo, SP

Service Quality, Intern (Oct 2011 – Oct 2012)

Manage the Quality Indicator Ranking through analysis and monitoring of all complaints performed by customers through internal customer’s service channels, and external customer's channels like PROCON

(Brazil's consumer protection agency) and BACEN (Brazilian Central Bank). Work with the team leaders to find ways the improve the services provided by Bank Agencies and follow-up of the implemented projects. EDUCATION

Bachelor of Sciences, International Business, Universidade Presbiteriana Mackenzie, São Paulo, SP, 2012.

Contact this candidate