Customer Service Marketing

S.SARAVANAKUMAR

Door No: ***/B Latchathoppu, +733*******

Nainakulam(Po), **********@*****.**.**

Pattukkottai(Tk),

Tanjore District-Tamil Nadu

India.

OBJECTIVE

With the management and logistics skills acquired through my academics I am looking for a fruitful career in the field of logistics.

EDUCATIONAL BACKGROUND

Vels University

Chennai, Tamil Nadu, India

Master of Business Administration (Logistics and Shipping) 2013 Mark Scored: 71.04%

Jamal Mohamed College

Trichy, Tamilnadu, India

Bachelor of Business Administration 2011

Mark Scored: 69%

PROJECT EXPERIENCE

CARGO MARKETING INTERNATIONAL JANUARY 2013-APRIL 2013 Import Department:

Observed all the documentation procedures involved

Participated actively in sea cargo tracking process

Observed the bill of entry filling procedures

Participated in billing

Learnt the process happening in CFS

Export Department:

Learnt the documentation process

Learnt the customs procedure

Learnt about various export promotional schemes

Learnt to file shipping bill

.

Customer service department:

Learnt the terms of trade

Learnt to offer excellent service to customers

WORKING EXPERIENCE:

THE UNIVERSAL PRESS SDN BHD (MALAYSIA) 2014-2017

Designation: Purchase officer.

Purchase activities of local like Raw materials, store items and machinery works.

Checking the price of the invoice as per the purchase order.

Planning and procurement for materials for production, non-production and raw materials preparation and processing for requisitions and purchase orders.

Procurement of materials using order monthly basis. Designation: Marketing officer.

I have six month work in marketing department.

To identify sources for improving company’s relationship with media.

Managing merchandising activities for effective.

Experience in handling public relation with trade partners for increasing visibility share at retail outlets.

UAE EXCHANGE FINACIAL SERVICES LTD 2013

Designation: Junior officer.

I have work Vehicle loan department.

Preparing loan files for each customer who has applied for the loan and fill in all necessary documents.

Explaining the terms and regulations of applying for and availing a loan to the customer. Answer their queries, if any.

Preparing a chart for monthly payment of installments and interest with dates and explaining the same to the customer.

Counter checking information provided by customers for accuracy and authenticity, and revising information if found wrong PERSONAL STRENGTH

Team participation capabilities – capable of adopting our team to work with any kind of situation.

Problem solving abilities – Ability to take interim action plan when problem arises.

Patient in making decisions – A patient listener and make decisions after much research.

Communication skills – languages spoken include English and Tamil.

Leadership abilities – proven leadership skills both in a social academic setting. COMPUTER SKILLS

Typing Speed : 25-30 WPM

Package : MS-Office, Tally ERP9.0

OS : Windows XP, 2007.

HOBBIES

Listening Music.

Internet Surfing & sharing the current affairs and some useful information with my friends, relatives.

DECLARATION:

I hereby declare that the above furnished details are fully true to the best of my knowledge. Place:

Date:

Yourstruly,

(S.Saravanakumar)

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