Engineer Manager

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Sherry McCool

Objective

Energetic engineer with 20+ years’ experience. Seeking to use proven process and production transport ordering and design skills.

Experience

April 2014 – present AT&T Little Rock, AR

Principal-Circuit Provisioning

Serves as primary subject matter expert in the area of RAN and Core circuit provisioning

Provision circuits within the network elements for new site builds, rehome/rebalances, NNIs, DS0s, etc.

Project managed large projects i.e. PBRL, reterm, etc.

Works closely with internal and external team to meet market’s timeline

Working Knowledge responding to escalations and initiating escalations to LECs for status, expedites and completions to meet the market’s schedule

Develop training and process documentation to Coach and train other provisioners

Communicate effectively with a varied group of technical and non-technical teams

Identify risks and/or issues and recommend mitigation plans of current or new platforms

Advanced skill level in MS Office Suite Products April 2009 – April

2014

AT&T Pittsburgh, PA

Area Manager - Midwest

Managed a team of 10 responsible for designs and ordering in the Midwest

Hired and managed contracted services to meet the markets transport requirements

Partnered with internal teams

Apr 2007 -Nov 2008 Alltel Little Rock, AR

Director Engineering

Managed team of 75 responsible for switch and roaming translations plus phone number management

Acquisitions lead for engineering

Ownership and leadership presence to both technical and non-technical teams and drive successful results from these teams

Thorough knowledge of telephony services such as SIP trunking, Centrex

Thorough knowledge of VOIP SIP-based including SIP, SDP Signaling, RTP

Knowledge of legacy voice signaling including SS7, TDM, ISDN-PRI 501-***-****•************@***.***

Sherry McCool

Nov 2000 -Apr 2006 Alltel Little Rock, AR

Staff Manager Engineering

Managed team of 15 responsible for switch and roaming translations for wireline and wireless switches

Created and implemented Translations Methods and Procedures to standardize existing and new feature rollouts

Nov 1998-Nov 2000 Alltel Little Rock, AR

Senior Engineer

Subject Matter Expert in translations for Nortel and Lucent switch types

Supported internal and external customers on all offered and new services Nov 1996-Nov 1997 Southwestern Bell Telephone Richardson, TX Senior Engineer

Tier 3 support for all Southwestern Bell markets for hardware, software and translations for Nortel switch types

Created, tested and implemented Translations Methods and Procedures to standardize existing and new feature rollouts across the markets

On-site support for First Office applications/rollouts to ensure call processing, feature interaction and billing was accurate

Training and Certificates

Available upon request

References

References are available on request

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