Customer Service Administrative Assistant

KAREN KUYKENDALL

Cellular: 915-***-****

*******************@*****.***

SKILLS

• 5+ Years of Data Entry Experience

• Strong Attention to Detail

• High Accuracy Level

• Type 35 WPM

• Entering Information into Computer Database

• Ability to Work Under Various Stressful and Time-Sensitive Situations

• Payroll Processing

• Extensive Accounting Knowledge

• Proficient in Microsoft Office Suite

• Strong Interpersonal Skills

TECHNICAL SKILLS

MS Suite: Microsoft Word, Power Point and Excel

EXPERIENCE

TECHCORR

Administrative Assistant November 2014 – April 2016

• Accurately processed all payroll paperwork

• Input manual timesheets into computer database to an electronic form

• Verified all hours worked and bills to client to match payroll with excellent attention to

detail skills

• Collected and managed accounts receivable and accounts payable duties

• Handled customer and corporate e-mails and phone calls with excellent written and

verbal communication skills

• Preformed general clerical duties such as photocopying, faxing, and filing

• Worked well under various stressful and time sensitive situations

ALORICA

Customer Service Representative May 2008 – May 2010

• Processed payments to bring past due accounts to current

• Entered information from various accounts and billing into computer database with

strong attention to detail skills

• Supervised 20 agents and assisted with high volume supervisor calls

• Responded promptly and answered/resolved customer inquiries and complaints

• Identified, researched, and resolved customer issues using several computer systems

• Worked well under various stressful and time sensitive situations

• Acknowledged as a top representative with high accuracy rate

EMPIRE TODAY

Customer Service Representative August 2007 – April 2008

• Began the financing application process for customers in need of financial assistance

• Assisted with entering all processing information accurately into company system

• Received up-front customer payments from Sales Representatives in the form of a

personal check or credit card

• Provided the customer with basic product information and set-up of appointment

• Assisted with excellent customer service skills and excellent verbal and written

communication

EDUCATION

Associates of Applied Science - Ophthalmic Technology

Graduation date 5/2009

El Paso Community College

Bachelors in Business Management

Graduation date 12/2018

University of Phoenix

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