Customer Service Representative

Martina Pleasant

**** ******* ***

Louisville Ky 40215

502-***-**** ( home)

502-***-*****(work)

To obtain a challenging position within the healthcare service industry where initiative, integrity and commitment to excellence are important criteria for performance and advancement. Experience 10/2002 to 11/27/2013

Patient Advocate:

Family Health Centers: Portland, Iroquois, Broadway, Fairdale, Coordinate and manage the Patient Assistance Program for all four clinics that is enrolled in the program. Meet directly with patients to review for program eligibility. Relay, collect, and process data obtain from patients for applications for pharmaceutical assistance program programs. Developed and implemented a system that effectively handles thousands of clients. Prepares monthly reports.

to/Schedule appointments and maintain patients records.// Handling and problem solve conflicts between patients and physicians, correct problems concerning medicati Conduct followup with patients and outlaying agencies in the community dealing with the Patient Assistance Program.

Activity Coordinator 06/02 to 10/02

South Louisville Adult Daycare

Duties: Assisted the elderly, physical and mentally disabled patients, with daily living activities. Planned and coordinate daily activity such games, reading, and outdoor activities. Staff Residents Coordinator

Community Living Inc. 05/01 to 06/02

Duties: Assisted two clients in a home setting providing personal care. These function included cooking, cleaning,bathing, and administering medication, in addition to completing a daily medical log, incident report progress notes.

Commercial Loans/ Special Handling 02/97 to 01/02

( Arms Loans) Customer Service /

Bank One Ky, NA/

Duties: Serviced all commercial/ business banking type loans, Adjusting ARM loans and the London Index. Process letters of credits, hierarchy loans, and servicing charge-offs. Review and process reamortization, post transaction utilizing general ledgers, debit and credits tickets, Frequently traveled through out Kentucky and o states to assist with mergers and conversion of commercial properties. Senior Customer Representative

PNC Mortgage

Duties: Assisted customers with their mortgage accounts, payments, homeowners, and escrow accounts, Post payments and receiving late payments.

Mortgage Specialist I / Customer Service Representative 1/89 to 06/95

Nationsbank Mortgage Corporation

Duties: Fulfilling request from customers and associates for a variety of financial documents such as Notes he mortgage company. Processing wholesale notes and responded to request submitted by attorneys to fax, docu transmit moneygrams and wire transfers,

Education

American Institute of Business of Banking ( AIB)

Spencerian College 6 mos nursing course

Univ of Lou / Business & Banking

Jefferson Community College / Business

\

Contact this candidate