Sales Customer Service

David C. Rivera

* **** *****, ******* ** *****

845-***-**** / **************@*****.***

WORK EXPERIENCE

Danbury Audi Weeks auto group, Danbury CT

Audi brand specialist 2016 - current

● Employ excellent interpersonal skills to efficiently sell and manage vehicles, in addition to potential leads

● Deliver new vehicles as well as product education

● Create sales prices and payment structures for clients

● Generate repeat and referral business through excellent customer service Mohegan Lake Motors Audi Volkswagen, Mohegan Lake NY VW Sales Executive 2013 - 2016

● Employed excellent interpersonal skills to efficiently sell and manage various vehicles

● Created and managed cloud based inventory management list and customer relations information

● Maintained and managed all internet photography for used vehicle inventory

● Created product sale items on New York State auction websites

● Internet lead management

● Product presentations of various vehicles and makes

● Delivered new and used vehicles as well as product education

● Located and executed inventory swaps with other dealerships

● Appraised trade-ins and damages on vehicles

Underground Fitness, Carmel, NY

Owner 2009 - 2013

● Created training and nutrition routines for clients. Set goals for clients to enable team to build and grow through achievements accomplished from these processes

● Employed excellent interpersonal skills to efficiently sell and manage various packages

● Constructed networks from former clients and possible leads affording the ability to grow and sustain company; Cultivated clients and sales resulting in increased revenue

● Administered and oversaw customer service, account maintenance, accounts receivable/payable and sales

Doc's Nutrition Depot, Carmel NY

Sales Manager 2009 - 2013

● Responsible for product sales

● Maintained stock and inventory, managed stock tracking and responsible for reordering

● Tracked all cash and sales (Account Receivable)

David C. Rivera

6 Alan Drive, Mahopac NY 10541

845-***-**** / **************@*****.***

WORK EXPERIENCE (Continued)

Citizens Bank, Somers, NY

Banker 2009– 2011

● Maintained cash drawer

● Sold various account types and programs to new clientele such as account openings, credit card applications, mortgage applications and refinance applications

● Met and exceeded monthly sales goals. Performance recognized through the Citizen Banks’ Top Ten Sales Group for all of 2010 and remaining 2011

● Cultivated new leads’ list through “cold” calling and telecommunications. Required to build and maintain lead lists

Key Skills

Client engagement and support

Report development

Research

Statistical analysis

Business administration

Proposal development

Customer service

Business development

Records management

Scheduling

Change analysis

Process development

Policy analysis

Negotiation skills

EDUCATION

Westchester Community College, Valhalla NY (Associates in Criminal Justice) 2006 - 2008 New York City College of Technology, Brooklyn NY (Architecture) 2004 – 2005 CERTIFICATIONS

S.M.A.R.T - Scientific Management of Anatomic Response Training VEST certified Volkswagen elite sales training

Audi brand Certified

ISSA - International sports science association

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