Customer Service Sales
Resume:
Samantha Melendez
Customer Service/ Accounts Receivable
Colorado Springs, CO 80909
ac85jz@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Sales Support Representative
United Healthcare Medicare and Retirement - Colorado Springs, CO September 2018 to November 2018
Producer Help Desk, assists agents with general navigation and troubleshooting of systems, aassistance with sales materials, gives rates and information about medicare plans, assistance with password reset, provider and drug lookup
Client Analyst
WSI healthcare Personnel - Colorado Springs, CO
May 2018 to August 2018
Temp position- Billed for Physicians and Facilities. Updated insurance info. Processed appeals.Cms 1500 forms. medicaid and medicare, as well as financial assistance. Processed claims. Customer Service/Billing Specialist
Charter Communications - Colorado Springs, CO
January 2017 to August 2017
Handled 80 calls per day, not limited to billing inquiry. Received an average 95 customer survey, 4%higher than company goal Average of 10 sales a month
Scheduled new service appointments and coordinated with other departments to ensure quality of service
Non Clinical Intake Representative
eviCore healthcare - Colorado Springs, CO
May 2016 to July 2016
• Processing requests for radiological procedures
• Speaking with physicians' offices and sites where the procedures will take place
• Capturing and entering the necessary demographic and medical information
• Building the case file, providing status updates, and serving as a liaison to the clinical staff when needed.
• Serve as the main point of contact for inbound callers Customer Service/ Accounts Receivable
CARDON OUTREACH - Colorado Springs, CO
July 2015 to May 2016
• Handled 120+ calls a day with duties including verification of State insurance, collection of payment, setting up payment plans and recording and billing correct insurance information
• Received an average 97% customer satisfaction rating, 2% higher than company national average
• Researched patient accounts to verify debts owed and insurance billed were correct.
• Suggested a new tactic to allow easier documenting of closed accounts. This allowed for less time used after calls.
• Collected an average monthly revenue of $30,000/ $240,000 collections YTD. Customer Service/ Technical Support
STARTEK INC - Colorado Springs, CO
August 2014 to April 2015
• Manged online accounts by taking 100+ inbound calls a day, demographic verification via HIPPA, sending correspondence to insurance members via letter head, and assistance with resetting passwords through troubleshooting member accounts.
• Maintained a 95% quality average, exceeding company goal by 5%.
• Assisted and directed patients with navigation through client website.
• Team Floor Support, assisted co-workers by answering questions and directing navigation through resources to allow agents to find information themselves Customer Service Representative
ALORICA INC - Colorado Springs, CO
January 2014 to July 2014
• Handled 100+ incoming calls daily by resolving customer account issue with billing/payment, handled payment on account, sold upgrades when necessary, de-escalating irate customers.
• Sold over 50+ phone upgrades for a 1 month campaign for the client.
• Maintained a 98% quality customer satisfication survey by de-escalating customer calls
• Assisted new customers with navigation and activation of new devices Customer Service/ Account Manager
FIRST SOURCE INC - Colorado Springs, CO
February 2013 to August 2013
• Answered and resolved 70+ incoming calls a day by verifying demographic information, issuing new member credit cards, and assisting with credit limit inquiries.
• Collected payment on credit accounts allowing in monthly company revenue.
• Managed member credit limits through income and debt verification. Education
Associates of Applied Science in Medical Assisting SANFORD BROWN COLLEGE - Hazelwood, MO
Skills
Data Entry (3 years), Credit Analysis (2 years), Accounts Receivable (2 years), Microsoft Office (5 years), Customer Service (6 years), Client Service, Desktop Support, CSR, Salesforce, Call Center Additional Information
• Data Entry on a DOS system General Troubleshooting
• Customer Retention Sales Training
• HIPPA certified
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