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Administrative Assistant Customer Service

Location:
Ottawa, Ontario, Canada
Posted:
April 19, 2019

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Resume:

Fairen Marchant Security Clearence:Secret

343-***-**** )

Profile

Seeking a position in an office environment within a general business or customer service environment, bringing the experience, skills and attributes as depicted in my resume. For the past three years, I have attended Algonquin College and have achieved Medical Office Administrator diploma. I am looking forward to putting my education and experience into action.

Experience

Front Desk/Manager/Cleaner

Executive Suites, London Ontario 2014-2016

●Greet residents and visitors in a pleasant manner.

●Answer incoming calls and ensure these are redirected to the proper departments.

●Handle a multitude of tasks in a fast-paced environment.

●Provide a high level of responsibility and reliability.

●Answer general questions from visitors, residents, potential residents and family members.

●Perform clerical support duties.

Office Manager

Pendulum Promotions

(35-2000 Thurston Drive, Ottawa ON) (2014)

●Recruiting, Setting up and scheduling interviews

●Locating ad opportunities, posting ads and rolling them over in to the system

●Filling in chart sheets, answering phones, checking and replying to correspondence

●Preparing days of observation

●Performing general office duties

●Performing tasks quickly to enable business to move quickly on opportunities

Administrative Assistant / Customer Service

MKM Limousine Services

(Toronto ON) (2009-2013)

●Answer phone and book limousine services

●Arrange schedule

●General administrative services

●Provide customer service over the phone when necessary

●Verify customer invoices

●Use general office software

Administrative Assistant

Environment Canada, Financial and Corporate Branch

(Ottawa ON) (2007-2009)

●Researched information for new hires, proctor exams

●Email management and coordination for committee: read and action and provide status updates

●Design and format telephone lists

●Scheduling and managing agenda for decision support

Education

Medical Office Administrator (2011- 2013), Algonquin College

Everest College – 2013 - Ottawa

Soft Skill-set

●Strong customer service, communication skills and teamwork

●Very organized creative and resourceful

●Creative and resourceful

●Ability to work efficiently, multitask to meet deadlines, independently as well as in a team

●Ability to handle difficult situations in a respectful manner

●Fluent communication skills, both oral and written, in English

Technical

Skill-set

● MS Office Suite of products

●Charting and history

●Medical transcription and procedure

●First Aid certificate

●Medical terminology, anatomy and transcription

●Records administration and filing, OHIP billing

●Transcription

References

Available upon request



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