Administrative Assistant Customer Service
Resume:
Fairen Marchant Security Clearence:Secret
Profile
Seeking a position in an office environment within a general business or customer service environment, bringing the experience, skills and attributes as depicted in my resume. For the past three years, I have attended Algonquin College and have achieved Medical Office Administrator diploma. I am looking forward to putting my education and experience into action.
Experience
Front Desk/Manager/Cleaner
Executive Suites, London Ontario 2014-2016
●Greet residents and visitors in a pleasant manner.
●Answer incoming calls and ensure these are redirected to the proper departments.
●Handle a multitude of tasks in a fast-paced environment.
●Provide a high level of responsibility and reliability.
●Answer general questions from visitors, residents, potential residents and family members.
●Perform clerical support duties.
Office Manager
Pendulum Promotions
(35-2000 Thurston Drive, Ottawa ON) (2014)
●Recruiting, Setting up and scheduling interviews
●Locating ad opportunities, posting ads and rolling them over in to the system
●Filling in chart sheets, answering phones, checking and replying to correspondence
●Preparing days of observation
●Performing general office duties
●Performing tasks quickly to enable business to move quickly on opportunities
Administrative Assistant / Customer Service
MKM Limousine Services
(Toronto ON) (2009-2013)
●Answer phone and book limousine services
●Arrange schedule
●General administrative services
●Provide customer service over the phone when necessary
●Verify customer invoices
●Use general office software
Administrative Assistant
Environment Canada, Financial and Corporate Branch
(Ottawa ON) (2007-2009)
●Researched information for new hires, proctor exams
●Email management and coordination for committee: read and action and provide status updates
●Design and format telephone lists
●Scheduling and managing agenda for decision support
Education
Medical Office Administrator (2011- 2013), Algonquin College
Everest College – 2013 - Ottawa
Soft Skill-set
●Strong customer service, communication skills and teamwork
●Very organized creative and resourceful
●Creative and resourceful
●Ability to work efficiently, multitask to meet deadlines, independently as well as in a team
●Ability to handle difficult situations in a respectful manner
●Fluent communication skills, both oral and written, in English
Technical
Skill-set
● MS Office Suite of products
●Charting and history
●Medical transcription and procedure
●First Aid certificate
●Medical terminology, anatomy and transcription
●Records administration and filing, OHIP billing
●Transcription
References
Available upon request
Contact this candidate