Human Resources Resource

Alyssa Christensen

** *** ******* ***** *******, ON L3M 4P7 289-***-**** ********@***.*********.** PROFILE

Self-motivated and detail oriented, aspiring human resources professional with experience working in full cycle recruiting, employee management and fast paced environments. Strong time management, organizational and communication skills with an ability to build quality relationships. HIGHLIGHTS OF QUALIFICATIONS

● Completed course requirements of Human Resources Management graduate certificate program at Niagara College - School of Business

● Joint Health and Safety Committee Certification Part 1

● Proficient knowledge of Microsoft Office, including Word, Excel, and PowerPoint.

● Able to work efficiently both independently and as a member of a team

● Member of Human Resources at Niagara College (HR@NC).

● Member of JHSC at Lululemon Niagara Outlet

EDUCATION

Human Resources Management –Graduate Certificate January 2018 - October 2018 Niagara College

Social Development Studies – Bachelor of Arts September 2012 - December 2017 University of Waterloo

Projects

Recruitment and Selection: Reviewed and developed job descriptions and job postings for a hospitality company while ensuring its alignment with the company’s culture and values

Human Resource Management Principles: Developed a written proposal identifying, recommending and implementing a performance appraisal system; Conducted research presentation outlining how to create a healthy work environment

Training and Development: Designed an online training module for WHMIS 2015 using storyboard

Occupational Health and Safety: Joint Health and Safety Committee Certification Part 1

Human Resource Planning: Developed a strategic HR business plan for Tree Top Foods Courses

Recruitment and Selection

Training and Development

Human Resource Management

Organizational Behaviour

Financial and Managerial Accounting

Organizational Design

HR Management Systems

Human Resource Planning

Compensation Administration

Employment Law

Occupational Health and Safety

Industrial and Labour Relations

EMPLOYMENT HISTORY

Assistant Manager

Starbucks November 2018 – Present

Hire, train and oversee a team of 15 barista’s

Manage team with honesty, integrity, and knowledge which promotes Starbucks company mission, vision, values and culture.

Used active listening to build rapport with customers

Plan, identify, and delegate appropriate responsibilities to staff members to ensure proper store operation

Demonstrate a calm and professional demeanor during unusual events and/or high volume and ensure smooth operation thereafter setting a positive example for the team

Review store environment to identify problems, concerns, and opportunities for improvement

Convey new product information and details to baristas

Adhere to company policies in accordance with provincial and federal laws

Prepare all Starbucks products to company standard and ensure compliance in regards to food preparation and safety.

Human Resources Assistant (Internship)

Niagara 21st Group June 2018 – November 2018

Completed full cycle recruitment process for 15 positions including screening and selecting resumes, scheduling and conducting screening interviews, recommended and scheduled candidates for interviews with department managers, and completed reference checks

Used HRIS Payworks for benefits administration in order to track employees’ weekly hours for eligibility

Completed and submitted online Form 7s for WSIB and injury reports

Conducted onboarding process with new employees

Finalized termination requests for payroll department

Attended managers meetings and compiled meeting minutes

Replenished the contents of the five first aid kit’s within Niagara 21st Group

Created various Microsoft Excel spreadsheets and Word documents

Read articles on HR Downloads to stay informed about new, current and changing business practices Educator

Lululemon May 2018 – November 2018

Used knowledge of attire to effectively educate guests on the fabric, features, fit and function of garments to provide an experience tailored to their individual preferences

Used intentional listening and authenticity to engage and build relationships with guests

Demonstrated company culture of empowerment, support, communication and interaction

Received, priced and re-stocked shipments of new garments

Operated cash registers receiving and processing funds

Assigned closing tasks to employees in order to ensure the stores efficient closing and is prepared for the following days opening team

Lead and Delivered a health and safety discussion to 50 employees at monthly staff meeting as the educator representative on the joint health and safety committee Inside Sales/Customer Service

Air Liquide Canada May 2013 – August 2017

Addressed customer inquiries via telephone, email and in person in an efficient and accurate manner

Used active listening to build rapport with customers

Responsible for designing displays based on consumer psychology and the desires of customers

Tracked inventory, ensuring proper placement on shelves for efficiency

Handled the retrieving of client orders, including the packing of skids based on client needs, arranging for manual shipping of items when necessary for client timeline

Confirmed shipments were correct and delivered to clients in a timely manner EXTRACURRICULAR ACTIVITIES

o Student Member, Human Resources at Niagara College (HR@NC) 2018 o Team Member, NEXXICE Open Synchronized Skating Team 2015-2019 o Team Member, University of Waterloo Varsity Figure Skating Team 2012-2014 o National Team Member, Skate Canada 2010-2011

o Team Member, NEXXICE Senior Synchronized Skating Team 2010-2011 ACHIEVEMENTS

o National Champion, NEXXICE Open synchronized skating team 2017 - 2019 o Consistency Award, University of Waterloo Varsity Figure Skating Team 2013 o 5th place, ISU World Synchronized Skating Championships 2011 o National Champion, NEXXICE Senior synchronized skating team 2011

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