Office Assistant Customer Service

RESUME

T. BALAJI KRISHNA Door No: **, Plot No: 180

Kamaraj School Road

Thanikachalam Nagar

Ponniamman Medu

Chennai – 600 110

Mobile: 893-***-****

Email:****************@*****.***

Objective

A motivated/capable results-oriented Customer relations/Admin professional, looking for a suitable Executive position to utilize 8 plus years of career experience, skills, and education in helping company to achieve healthy bottom-line through direction, achieving goals and optimizing business.

Key Skills and Competencies:

Excellent hands on Customer management & communications skills.

Able to communicate and present confidently, clearly and expressively.

Accustomed to working with management.

Able to think laterally to create options and solutions.

Career Achievements:

Received a cash award of Rs.2000/- from the Team Leader of HDB Financial Services for topping the Southern zone in Two-wheeler collections.

Received a recognition award from Managing Director of CAMS (SBI Mutual Funds) for helping the team to complete the project work.

Received “Accelerating promotion” during 2009 for being instrumental in systemizing “Redemption Area” activities.

Professional Strength:

Notable interpersonal skills to relate to all levels of management, staff and customers.

Highly dedicated to exceptional customer service, able to cultivate positive rapport and nurture relationships by offering services beyond expectations.

Able to take-up multitasking challenges amidst pressure and deliver unparalleled dedicated service with excellent uncertainty tolerance skills.

Summary of Expertise:

Customer Relations/Admin Operations:-

Handling of key areas (Loans pertaining to Two-wheeler, Business, Personal, Car, Housing )

Co-ordinate with Collection team.

Negotiation with customers towards settlement of overdue.

Assist customers towards completion of settlement formalities.

Screening of applications received from customers.

Co-ordinate with customers and help to complete documentation.

Evaluation of customer’s credibility.

Verification of physical documents from customers and maintain records.

Attending phone calls, maintaining files and record, forwarding email sections

Professional Experience:

Designation: Executive – Operations (contract)

Period: March 2009 to November 2010.

Organization: M/s. Computer Aged Management Services

(One of the allied service

Provider to SBI Mutual Fund)

Designation: Tele-caller officer.

Period: February 2011– Dec 2011

Organization: M/s. HDB Financial Services, Chennai.

(One of the premier allied Financial Service provider to HDFC Bank)

Designation: Tele-caller officer

Period: April 2012 –Dec 2012

Organization: Sutherland, Chennai.

Designation: office Assistant

Period: January 2013 – February -2014.

Organization: Madras veterinary college.

Designation: BBSRC – DBT - scheme 3yrs scheme

(Admin cum Project Assistant)Period: March 2014 to April 2017

Organization: Madras veterinary college.

Designation : Customer support officer

Period: December 2017 to February 2019

Organization: Colossus BPO Private Ltd.

Academic Qualification:

Bachelor of Commerce from Hindu College (Chennai University)

Personal Details:

Date of Birth : 14/03/1985

Marital Status : Married

Nationality : Indian

Languages Known : English/Tamil/Telugu (Good)

References:

Available on request.

Time required for joining/take-over:

Between 3 & 5 days.

Signature

Contact this candidate