Executive Assistant / Office Manager

DALENA GALLEGOS

**** **** ***** ****, ******, AZ 85339 602-***-**** ***************@*******.*** FOCUS - EXECUTIVE ADMINISTRATION ASSISTANT OFFICE MANAGER Career Objective: Aspiring to pursue a career and take charge of roles designed specifically to resolve specific and measurable needs for complex organizations through operations, process, program coordination, and service excellence. PROFILE SYNOPSIS

Dedicated and detail oriented professional with blended experience in property/real estate and office management. Keen on instituting organizational strategies for efficient and productive business operations. Adept at increasing productivity and efficiency, without compromising on quality output, through multitasking and time management. Outstanding communication skills (verbal and written) coupled with exceptional presentation skills, and the ability to exceed organizational expectations. Undoubtedly trustworthy, ethical, and discreet. Committed to exceptional customer service and driven by challenges. CORE COMPETENCIES

Administrative Support Office Management Communication Skills Data Management Time Management Organizational Skills Project Management Customer/Client Service Confidential Services Budget Preparation Community Outreach Basic Accounting/Auditing Problem-Solving Operations Management Attention to Detail Analytical Skills IMMEDIATE VALUE OFFERED

Adept Multitasker – Efficiently assess and prioritize projects, based on process flow, complexity, timelines, and man-hours required. Employed strict adherence to deadline observation.

Change Management – Respond rapidly and appropriately to changing circumstances. Evaluate problems, make astute decisions to effect positive change, and refocus on new priorities.

Management Reporting – Ability to concentrate on overall project objectives with competency to transform data into decision making reports.

Liaison & Support – Highly recognized for providing necessary support to upper management. Utilize computing and interpersonal skills to enhance organizational efficiency and operations.

Organizational and Planning Skills - Practice independent project and time management skills.

Team Spirit – Thrive as a team player and coordinator for special events and programs. Outstanding interpersonal communication skills; quickly establish rapport with colleagues and clients. Develop and maintain vendor relationships. PROFESSIONAL WORK HISTORY

District Manager Dunlap & Magee Property Management May 2018 – Present Provide executive level property management leadership and cultivate new relationships while directing high-performing teams. Discover areas of growth for clients across service lines and geographic markets. Administer portfolio of 11 apartment communities consisting of 1808 units utilizing 40+ employees and achieving annual revenues of $20M+. Increase value through steady business growth in property management, while optimizing relationships to maximize profits and elevate success rate. Comply with all required reviews and audits, including REAC, ADOH, and lender inspections.

Provide subject matter expertise in devising annual operating plans, long-term strategic forecasts, asset management strategies, and financial plans to ensure achievement of company goals

Play an integral role in leading and executing capital projects from the bid collection stage through completion. Promote properties to potential customers and nurture healthy relationships with valued clients

Collaborate with third-party vendors and real estate brokers to secure and retain tenants; regularly participate in the acquisition and disposition of residential properties

Independently manage internal operations and provide timely solutions to compliance issues. Strictly adhere to Fair Housing Practices – developed annual operating budgets and capital plans

•Office Management

• Project Coordination

• Bank Reconciliations

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• Auditing and Reporting

• Relationship Management

- • Efficient Liaison/Coordinator

• Human Resources

• Client Management

• Analytical Skills

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DALENA GALLEGOS

5213 West Lydia Lane, Laveen, AZ 85339 602-***-**** ***************@*******.*** PROFESSIONAL WORK HISTORY CONTINUED...

Executive Assistant Dunlap & Magee Property Management June 2011 – June 2016 Remotely managed 32+ city-owned apartment communities according to specific program guidelines. Efficiently handled all administrative functions and supervised the entire asset management process. Composed various business letters, legal notifications, and other written communications. Customized and maintained reports and spreadsheets to record and present data.

Successfully designed and implemented virtual training programs by identifying training needs and bridging gaps in training. Developed and completed virtual employee training

Supervised employees and contract service providers while simultaneously directing leasing, facilities operations, and records management functions

Delivered operational excellence via mileage log preparation, invoices, reports, and annual operating budgets Assistant Manager / Resident Services Coordinator Dunlap & Magee Property Management April 2009 – June 2011 Honed ongoing property management skills and orchestrated the leasing, financing, maintenance, and improvement aspects of the property. Proactively responded to tenant requests and concerns in a timely and gracious manner and issued work orders to maintenance staff. Designed, created, and distributed resident activity calendars and newsletters for 32 properties.

Ensured 100% occupancy and retention of tenants by utilizing effective property management techniques and adhering to operational procedures

Conducted regular inspections of the property and tenant spaces to ensure compliance with lease terms and maintenance of the property

Managed finances and day-to-day operations by ensuring proper oversight of tenant lease documents, records, correspondence, and file notes

Office Manager Trans-Colorado Excavation LLC June 2016 – May 2018 Human Resources, payroll, benefits administration, accounts payable and receivable, billing - handled all administrative functions of a reputable excavation company. Enhanced accounting operations by manually transferring data from Sage Contractor construction software to QuickBooks. Maintained accurate personnel records. Inventory control. Scheduling.

Continually collaborated with tax experts to file annual taxes and prepare W-2 statements for the entire firm

Increased client and employee retention through effective communication and management strategies Outside Lender Coordinator Ryland Title Company July 2005 – March 2009 Skilfully developed and distributed title policies while adhering to company regulations and meeting deadlines. Meticulously maintained records per state regulations by utilizing advanced document scanning procedures.

Liaised with heads of various departments to ensure smooth operations

Regularly achieved and exceeded quarterly productivity goals Claims Analyst Southwest Student Services May 2004 – July 2005 Systematically achieved targets and processed numerous types of student loan claims for guarantor reimbursement with an eye for detail and within strict deadlines. Maintained specialized program knowledge.

Utilized advanced planning and research skills to fulfil monthly and yearly targets

Scrupulously cross-examined outgoing claims to ensure 100% accuracy PROFESSIONAL EDUCATION

Arizona Real Estate License 2018

TECHNOLOGY FORTE

Microsoft Office and Intuit QuickBooks

PROFESSIONAL CERTIFICATIONS

Microsoft: Word, Excel, Outlook, and PowerPoint – Earned 2017 Intuit QuickBooks – Earned 2017 Colorado Notary Public – Earned 2016

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