Customer Service Sales

Paula Krick

**** ****** **, ******* *****, ON L*J 3S9 M: 905-***-**** *****.*****@*****.**

Objective

To showcase my strengths in various disciplines with opportunities for advancement in a progressive company

Experience

CUSTOMER SERVICE REPRESENTATIVE

CSR – liaison between customer, project managers, technicians, general contractors, and managers

25+ years of experience in hospitality, retail, and as a CSR

SALES

Coordinating the requirements for customer, management and sales representatives to effectively manage the complete solution for customers. Preparation of minor quotes as directed.

Merchandising as directed

Brand management

COMMUNICATION

Excellent communication skills, both via telephone, email and advanced Microsoft skills, and advanced ERP systems

LEADERSHIP

Effectively supervised a team using corporate standards

Provided training and support to team members and management as required

Experience

ADMINISTRATIVE – PURCHASING AND LOGISTICS RMC INTERNATIONAL AUGUST 2018 – PRESENT

Customer Service Representative – responsible to answer questions and concerns from customers and management regarding any purchasing and shipping details

Accurately navigate the ERP system (IQ ReSeller), to manage purchase orders, sales orders, logistics requirements, and invoicing

Logistics – arrange the most cost effective shipping methods when applicable, prepare the required documents as necessary, CAED as required for international shipping

Invoicing through QuickBooks

Accurately logging all invoices, part numbers and tracking for future reference

Liaison between management, vendors, and the production team for part ETAs as required

Support the front line team with answering and directing calls as required

SALES & MARKETING COORDINATOR, CSR DESIGN ELECTRONICS SEPTEMBER 2012-APRIL 2018

Customer Service Representative – liaison for our sales team, organizer and “quarterback” to coordinate the completion of sales solutions

Accounting – accounts receivables, invoicing – creating accurate service and project invoices, posting receivables, processing credit card payments, overseeing the collections of overdue accounts

Health & Safety – certified Joint H&S committee member (worker rep). Co-Chair – 4 years

Sales – provide support to management as directed, preparing quotes

Administration – provide support as directed. Answering the phone, transferring calls, replying promptly to email and telephone inquiries.

Tender Administration – coordinating between the Sales Team, Engineering Team, and Management for the effective preparation and submission of tenders

Human Resources – providing on-boarding and training for our ERP system, and mobile ERP

IN-STORE TRAINER WINNERS MAY 1996 – FEB 2001

Customer Service Associate

Supervisor

In-store trainer – providing training and support to team members and management as per corporate mandated policy and procedure

Merchandising and per the corporate planning system

Receiving goods

Transferring goods to stores as directed by corporate

SERVER VARIOUS LOCATIONS 1984 – 1996

Customer Service

SKILLS AND CERTIFICATIONS

Joint Health and Safety Committee - Certified in Construction, Manufacturing, Corporate

First Aid / CPR

QuickBooks

MicroSoft Applications

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