Executive Assistant, Administrative Manager

Jeanne Crass

*** ******* *****, *******, ** *****

c: 678-***-**** e: **********@*****.***

Experienced Administrative and Operations professional provides services supporting extraordinary Executives driving business performance and outcomes.

Professional Experience

Venadar LLC, Atlanta, GA

Administrative Manager & Executive Assistant, 2010-Present

Venadar is a boutique professional services firm consulting on corporate venture capital investing and innovation with Fortune 500 companies. My position as Administrative and Operations Manager reporting to the President and CEO requires building relationships and partnerships with critical stakeholders including C-level client contacts, colleagues and external vendors/service suppliers. This creative and fast-paced environment demands discretion, flexibility, excellent change management skills and the highest degree of professionalism.

Led 4 complete office move projects.

Researched and hired two different outsourced IT companies, approving contracts/deliverables and guiding ongoing relationship and user training.

Managed hiring, installation, and user training on 3 different telephone systems.

Sole scheduler for CEO, developing daily agendas as well as meeting support including all travel and events.

Implemented new software and hardware systems and trained employees on use.

Managed inventory and maintenance of all physical assets including furniture, software, hardware, appliances, and leased facilities.

Designed and implemented new hire onboarding and training.

Gray Ghost Ventures, Atlanta, GA

Administrative & Project Manager, 2006-2010

Gray Ghost Ventures is a family office with a double bottom line investment ethic. I supported business functions related to IT, HR and Facilities Management, reporting to Gray Ghost Ventures Operations Managing Director. As a major microfinance investor, we interacted with domestic and international partners. Multiple business lines and big personalities required both tact and diplomacy in meeting and exceeding customer needs.

Researched options for telephone, internet, IT support to provide management with viable options/best fit. Managed transitions while expanding office footprint.

Purchasing and inventory control of facilities to minimize impact on business functions.

HR Coordinator for ADP relationship, training employees on policies/procedures related to operations and benefits.

Created and implemented disaster recovery plan.

Coordinated Gray Matters Capital team of internal/external collaborators on Oglethorpe University partnership project including curriculum, speakers and final project presentation 2007-2008.

Produced monthly newsletter for internal/external partner communication.

Coordinated internal/external special events.

Wachovia Bank NA: Trust, Commercial, US Corporate, FX & Derivatives (Atlanta, GA) Executive Assistant, 1998-2006

Hired as Executive Secretary to the Head of Foreign Exchange & Derivatives, I was fortunate to go with her to two larger business lines, where increased resources provided greater opportunity for collaboration and strategic partnerships. When she left as a result of merger activity, I moved to support the head of the Trust department, with significantly increased compliance and reporting responsibilities.

Managed compliance reporting for Wachovia Trust Atlanta.

Supervised Trust administrative staff in GA region, including recruitment, hiring and training.

Trained new/existing employees on Wachovia CRM database usage and maintenance, serving as a beta tester with development.

Rich’s/Lazarus/Goldsmith’s, Augusta, GA

Executive Secretary to Store Manager, 1995-1998

As Executive Secretary to two store managers I was the liaison to both internal and external customers.

Facilitated our total store renovation.

Collaborated with Security personnel in training and compliance.

Primary customer satisfaction in-store contact.

Rich’s/Lazarus/Goldsmith’s, Augusta, GA – 1993 Sales Manager of the Year

Lord&Taylor, Collin Creek, TX– 1988 Sales Manager of the Year

Sales Manager, 1985-1995

Neiman-Marcus, Dallas, TX

Lord&Taylor, Dallas, TX

Reynolda Hall Ltd., Winston-Salem, NC

Circuit City, Winston-Salem, NC

Sales Associate, 1983-1990

Skills

Full Microsoft Office suite including Outlook, Word, Excel, PowerPoint, Notes using Open Licensing and Office 365 in a VDI environment (Citrix and VM Ware at different intervals).

Salesforce and Wachovia proprietary CRM implementation, training, and usage.

Travel arrangements

Vendor management

Expense reporting

Calendar management

Problem solving

Customer Service

Collaboration/teamwork

Interpersonal communications

Working independently

Attention to detail

Education

MBA-Kennesaw State University 2006

BA Communications-Wake Forest University 1983

References

Available upon request

Contact this candidate