Front Office Administrative Assistant

RUBY BERUMEN

**** * ***** ******• Buckeye, Arizona

623-***-**** • *********@*****.***

PROFESSIONAL WORK OF EXPERIENCE

Arizona Urology, 5 locations in Arizona, September 2016- present

Practice Manager

Supervise 40 employees in various locations.

Process payroll bi-weekly through Amcheck, approve PTO and make sure all clinics are properly staff.

Interview, hire and train new staff. Discipline and terminate employees.

Manage the daily aspects of running various locations simultaneously.

Maintain 6 months of schedules open for all MD’s and NP’s. Clinic, surgery, meetings, conferences, etc for a total of 6 providers.

Meet with representatives from various companies, coordinate lunches with providers, organize staff meetings and events.

Generate monthly staff schedules for front and back office personnel.

We utilize Luma Health for referrals and cancellation of patient appointments.

Create invoices for subleases in various offices.

Deposit all accounts receivable and verify all accounts payable before submitting to corporate for payment processing

Maintain various files of accounts receivables for bookkeeper to review on a monthly basis.

First point of contact for all vendors in our division. Fill in as needed for various positions such as front office, surgery scheduler, referral coordinator, etc.

Implemented EMR systems use of Athena and Centricity.

Front office supplies ordering.

Annual Budgets for holiday party, bonuses, monthly employee of the month gifts, birthday celebrations and special events throughout the year.

Upload providers On call schedule to Beckon call.

Handle all patient complaints.

Monthly meetings with providers go over billing, marketing, referrals, payroll, surgeries, administrative issues.

Oversee all new projects, tasks, or new opportunities for business growth.

Next Care Urgent Care, Phoenix, Arizona, February 2014-September 2016

Bilingual Front Office Supervisor

Interview and train new staff.

Auditing worker’s compensation charts, process reports for corporate on a weekly basis.

Initiate yearly reviews and motivate employees to accomplish goals.

Participate in billing audits to minimize errors at clinic level.

Create monthly clinic schedule and approve PTO request.

Marketing representative by participating in local community events.

Maintaining and operating the front office protocol and procedures.

Ordering office supplies on a weekly basis.

Implementing new changes to benefit patient satisfaction and continual use of medical facilities.

Translate for providers as needed.

Batch posting, and running nightly reports at the end of the day.

Jordan Developmental Pediatrics, Phoenix, Arizona, August 2010-January 2014

Bilingual Front Office Supervisor

Transcribe dictated evaluations from Doctors for parents, primary doctors and state agencies.

Translate for the specialist that included developmental pediatrician, naturpathic doctor, nutritionist, school psychologist, behavioral specialist, and dyslexia tutors.

Schedule patients, answer phones, file, verify insurances, collect payments, fax, mailed out, front office duties when needed.

AdvancedMD software electronic charts and paper charts.

Organized and labeled charts end of year and facilitated moving them to storage.

Next Care Urgent Care, Charlotte, North Carolina, May 2009-May 2010

Bilingual Medical Administrative Assistant

Floater for 5 clinic in the greater Charlotte area.

Translated for providers in person or by phone.

Verified Insurances,collected co-pays, front office protocols and procedure.

Trained new hires at any clinic, answered phones, balanced petty cash, ran end of day protocol and procedures.

NextGen EMR.

Venturi Staffing Partners, Charlotte, North Carolina, October 2005-December 2007

Bilingual Account Manager

Supervised 40 plus temporary employees at different job sites.

Interview candidates for positions open. Input client orders/request, advertised for positions open.

Verified, submitted time cards on a weekly basis to payroll. Made payroll adjustments.

Weekly client visits and lunches with clients to keep working relationships.

Ran background checks, e-verify, and reference checks on candidates. Sent candidates to drug screen.

Made quality calls to clients to see how our staff were doing and offered our services.

General office duties as well. Knowledge of Word, Outlook, PowerPoint, and Excel.

CR Window Interiors, Wilmington, California, September 2003-December 2004

Co-Owner

Launched a new business from the ground up.

Installation and Maintenance of window treatments for new and existing commercial businesses.

Supervised employees at various work sites.

Negotiated contracts with contractors. Managed several contracts simultaneously and worked around clients needs and deadlines.

Knowledge of Microsoft Word, Excel, Power point.

Quickbooks AP/AR, made bank deposits.

Filing, faxing, & mailing out documents.

Processing payroll with ADP.

D.F.Y. Apparels, La Puente, California, September 2002-September 2005

Executive Assistant to CEO

Executive Assistant to both CEO’s.

Answered phones, took orders by phone, data entry, inventory control.

Freight Cargo Shipments, Fed ex, UPS shipments.

AP/AR QuickBooks, mail, fax, file.

Made weekly bank deposits

Traveled to trade shows across the U.S.A.

Built a customer database and networking with other vendors.

Ran personal errands for Owners.

EDUCATION

University of Phoenix, Phoenix, Arizona August 2013

Bachelor of Science in Health Administration

Bryman College Gardena, California May 2003

Medical Administrative Assistant

South Gate High School South Gate, California June 2000

High School Diploma

ADDITIONAL INFORMATION AND SKILLS

Bilingual Spanish, Fingerprint Clearance, OSHA training, HIPAA training.

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