Customer Service Officer

Richard West

**** ******** ****, ***. *** 910-***-****

Arlington, Virginia 22204Lifecyclme mangement ***********@*****.***

Program and Logistics Management t Acquisition t Process Improvement t Supply Chain Operations t Customer Service

Contracting Officer’s Representative (COR) • Top Secret/SCI Security Clearance • Six Sigma Green Belt • United States Army

As a motivated professional, I am interested in contributing my expertise in Logistics, Acquisition, and Program Management

to an organization that values innovation and a firm commitment to the highest standards of integrity, competence, and leadership.

I perform well individually and collectively in teams, combining superior interpersonal, technical, and communication skills with the ability to manage and report logistics requirements. Blending formal academics with nearly twenty-four years of productivity in the United States Army performing logistical and IT equipment coordination functions, I have developed a firm foundation on which to build and grow. I will continue to go the extra mile to inspire excellence in self and others with my unparalled work ethic and keen sensibility to lead diverse people and processes toward success in today’s competitive global markets.

Key Competencies and Military Career Highlights

“Richard is the consummate professional. His realistic and relevant approach to action planning promotes collaboration conducive to excellence through the use of effective communication. He spearheaded a mentorship program for logisticians that increased problem solving, communication, and leadership skills.” S. Shadrock, LTC, U.S. Army, ASG-Kuwait

In the aftermath of Hurricane Katrina, I was nominated by my Branch Manager for an assignment in the White House Communications Agency. I was selected for this prestigious detail and honored to extend my military service to the Office of the President of the United States.

Professional Experience

United States Army, June 1995 – Present

Senior Logistics Officer, 1st Artillery Division, Combat Aviation Brigade, U.S. Army, Fort Bliss, Texas, November 2016 – Present

Manage logistical support for 1st Armored Division; plan, coordinate, and synchronize logistics and tactical measures for 24,000 soldiers and 250,000 pieces of equipment, including maintenance, administration, health services, etc.

Support Division Headquarters mission capabilities for three Brigade Combat Teams, a Combat Aviation Brigade, a Sustainment Brigade, the 1st Armored Division Artillery (DIVARTY), and separate brigades assigned to Fort Bliss.

Organize logistic details for all aviation missions and monitor overall unit compliance with governing policies, procedures, and industry standards; execute G4 Audit Readiness program and Class VII Asset Management program.

Direct and implement the Command Supply Discipline Program (CSDP); successfully provide leadership for logistical teams to achieve highest ratings during inspections for Aviation Resource Management Surveys (ARMS) and CSDP.

Utilize state-of-the-art, web-based, logistics and finance software, i.e., Global Combat Support System-Army (GCSS-A), to process documents, execute logistics operations, and sustain 100% accountability.

Review Financial Liability Investigation of Property Loss (FLIPL) data; consolidate and organize data for Logistics Readiness Review (LRR); ensure proper accounting of equipment on hand for monthly Unit Status Report (USR).

Participate in monthly LRR and USR meetings with senior leadership to track movement, loss, or transfer of equipment and review overall readiness of unit requirements relating to equipment, personnel, and maintenance.

Attend weekly Command and Staff meetings with Brigade Commanders to discuss current Brigade posture, pending issues, and upcoming training events; receive briefs; also prepare and brief Commanders on projects and critical tasks.

Oversee and mentor employees, train best practices and industry standards to maximize productivity and readiness.

Identify equipment shortfalls; implement supply chain process improvement initiatives that result in a 20% reduction in equipment loss; monitor, log, and communicate accountability violations to leadership team in a timely manner.

Senior Installation Logistics Officer, Area Support Group, U.S. Army, Camp Arifjan, Kuwait, May 2015 – November 2016

Served as Installation Property Book Officer and Subject Matter Expert (SME) for Area Support Group Kuwait (ASG-KU); managed logistics accounting for equipment and buildings valued at more than $2B across multiple countries.

Supervised property accountability support to one Security Force Battalion, one Engineer Battalion, one Base Support Battalion, and eight functional detachments’organizational/contracted (fiduciary) property all valued more than $110M.

Provided technical assistance to Brigade Commander and staff directorates; identified, coordinated, and resolved installation of equipment, accountability, and management issues with appropriate agencies and end item managers.

Educated over 100 personnel on proper procedures for property accountability; managed administration of daily workflow and employee performance; increased operational efficiency by 40%; evaluated team members as scheduled.

Established and fostered solid professional business relationships with key stakeholders, e.g., carriers, warehouse contacts, customers, contractors, etc.; coordinated international equipment shipments valued at more than $100K.

Reported inventory balances and cycle counts in Property Book Unit Supply Enhanced (PBUSE) equipment tracking and Logistics Information Warehouse (LIW) Theater Provided Equipment Planner (TPE) systems.

Conducted research on logistics operations, e.g., literature reviews, interviews, site visits, etc., to Bahrain, Camp Behring, and Kuwait; searched for best providers of commercially made government equipment and purchased wisely.

Facilitated expert audit of a $5M+ contract serving as its designated Contracting Officer’s Representative (COR).

Brigade Logistics Officer, 11th Air Defense Artillery Brigade, 32d Army Air and Missile Defense Command (AAMDC),

United States Forces Command (FORSCOM), U.S. Army, Fort Bliss, Texas, May 2011 – May 2015

Managed inventory of equipment and supplies worth over $3.9, including issue, return, transfer, maintenance and accountability of all equipment while supporting Operation Enduring Freedom (OEF) in Afghanistan.

Recognized as technical Subject Matter Expert and Advisor to Brigade Commander and his staff on command wide property accounting procedures; conducted unit-level compliance inspections to maintain supply operational readiness.

Generated logistics data reports utilizing LIW and PBUSE systems; supervised organizational property accounting systems at all levels; evaluated subordinate supply operations carefully; shared benefits of new technology as needed.

Identified, coordinated, and resolved command wide equipment readiness, accountability, and management issues with appropriate agencies and end item managers within Fort Bliss, FORSCOM, and the U.S. Army Materiel Command.

Received and timely responded to all customer inquiries; provided excellent customer service; handled returns and exchanges; contacted customers to confirm/coordinate delivery times to reduce wait times at distribution warehouse.

Brigade Logistics Officer, 3rd Brigade Combat Team, U.S. Army, Fort Drum, New York, April 2008 – May 2011

Served as Property Book Officer of a Brigade Combat Team, Light Infantry responsible for the property accountability of six Battalions with over 49,000 pieces of equipment worth more than $303M; utilized the PBUSE system.

Coordinated supply activities and 200+ logistical movements with expert precision in direct response to multi-tier strategic plans during deployment to Afghanistan; managed daily assignment/supervision/evaluation of 20 personnel.

Created and administered $3.2M monthly budget; executed strict management of funds to ensure accountability and availability of allocated resources; saved the U.S. Army over $100K annually by cost effective researched purchases.

Provided directives in an advisory capacity on all transportation businesses; also distributed workflow distribution tables to personnel for a wide range of vehicle operations, cargo movement, and administrative lines of responsibility.

Active Duty, United States Army, June 1995 – Present – Military Awards and Decorations:

Defense Meritorious Service Medal – Army Commendation Medal – Army Achievement Medal – Joint Meritorious Unit Award – Meritorious Unit Commendation – Army Good Conduct Medal – National Defense Service Medal – Afghanistan Campaign Medal with 2 Campaign Stars – Non Article 5 NATO Medal – 3 Global War on Terrorism Service Medals – Noncommissioned Officer’s Professional Development Ribbon – Army Service Ribbon – 3 Overseas Service Ribbons – Presidential Service Badge

Education

Bachelor of Science, Psychology, University of Maryland University College, Adelphi, Maryland

Select Military Training Courses

Contracting Officer’s Representative (COR) with a Mission Focus

Defense Acquisition University, Fort Belvoir, Virginia 2012

Action Officers Development Course

United States Army Correspondence Course, 2011

Inventory Control and Materials Management

Quartermaster School, Fort Lee, Virginia, 2008

Supply Chain Management (CW3/CW4)

United States Army, Fort Belvoir, Virginia, 2007

Government Purchase Card Refresher Training (GFEBS)

Defense Acquisition University, Fort Belvoir, Virginia, 2005, 2006, 2007

Professional Certifications

Demonstrated Senior Logistician, SOLE - The International Society of Logistics, 2013 ~ Six Sigma Greenbelt, Aveta Business Institute, 2012

Technical Proficiencies

Global Combat Support System (GCSS)-Army – A tactical unit/installation logistics and financial system for the U.S. Army. GCSS-Army is an Enterprise Resource Planning (ERP) solution that tracks supplies, spare parts, and organizational equipment.

Logistics Information Warehouse/AESIP Army Enterprise Systems Integration Program (LIW/AESIP) – This is a database system used to hold additional logistical applications to assist in planning logistics and shipments of new equipment.

Army FLIPL Tracker (AFT) – A computer based tracker used to account for lost, damaged, or destroyed items.

Defense Travel System (DTS) – This system is used to submit transportation requests and facilitate travel expense reports.

General Fund Enterprise Business System (GFEBS) – A budgeting system for banking, money transfers, and purchasing.

Information System Security Program (ISSP) – Software used to secure equipment containing sensitive information.

Property Book Unit Supply Enhanced (PBUSE) System – The legacy system to GCSS-A used for supply accountability.

Defense Priorities and Allocations System (DPAS) – Used to prioritize contracts/orders throughout the U.S. supply chain.

Professional Military Affiliations

United States Army Warrant Officers Association (USAWOA), 2008

Volunteer and Community Activities

I am in the Outreach Ministry of my church. Our Thanksgiving food donations and Christmas is for Kids toy drives uplift the community.

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