Salesforce Administrator & Business Analyst
Resume:
Absolute Avenue
Mississauga, Ontario
L*Z 0A5
***********.**@*****.***
SHIPRA VERMA
PROFILE SUMMARY
Salesforce Certified Administrator & Platform App Builder with 3+ years of experience as a Salesforce Administrator & Business Analyst.
Previous experience in SAP NetWeaver Exchange Infrastructure/Process Integration, Java,HTML, PHP, PL/SQL and ETL tools.
SALESFORCE ADMINISTRATION SKILLS
Maintain Users and troubleshooting common user access & visibility issues, creating workflows & flows to automatically deactivate/freeze users on certain date.
Analyze Security Requirements: Organized Profiles, Role Hierarchy, Permission sets, OWD & Sharing Rules to apply appropriate security controls.
Data Management: Analyzed best tool for data import, update export, deletion & created validations rules to ensure data quality & integrity.
Process Automation: Automation of manual processes using declarative tools like Workflows, Process Builder, Flows & Approval Processes.
Analytics: Reports and Dashboard Creation.
Hands on experience with SFDC development tools, including Apex, SOQL, SOSL, Lightning, and VisualForce
PRFOFESSIONAL EXPERIENCE
Business Requirement Analysis – Proficient in analyzing organization processes, converting business workflows into Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
Quality Assurance and Testing – Performing end to end manual testing before publishing the application.
Problem solving and Troubleshooting - Problem resolution skills and troubleshooting skills with ability to work under pressure in highly visible role, strong team member with Interpersonal, Presentation and Communication skills.
Experience with HTML5 & CSS
SAP PI, ABAP, SAP BODS, JAVA, SQL
EDUCATION &CERTIFICATION
Master of Computer Applications, Birla Institute of Applied Sciences, India. (2006-2009)
Bachelor of Information Technology, Kumaun University, India. (2003-2006)
Salesforce Certified Administrator (Credential ID 1818663) - 2018
Salesforce Platform App Builder (Credential ID 19943747) - 2019
WORK HISTORY
Company Name: AI Software LLC, Troy Michigan
Nov 2017 – Mar 2019
Industry: IT Professional Services
Position: Salesforce Administrator & Business Analyst
Salesforce Experience:
Administered and monitored client’s Salesforce CRM application.
Created workflows for automated lead routing, lead escalation and email alerts.
Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured sharing settings.
Involved in mass accounts transfers and approval requests.
Created Reports and Dashboards as per the business requirements.
Worked on Record Types, Validation Rules, Triggers and Page Layouts.
Imported account, contacts and lead data through Import Wizard.
Worked on data migration to SFDC using Data Loader.
Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Activities, Dashboards and Reports.
Responsible for weekly and monthly data export, updates and backup for the organization.
Created new custom objects, assigned fields, custom tabs, components, custom reports.
Created custom Reports based on business need and associated them to Dashboard.
Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
Experience in lead, case management, web-to- lead, Web-to case, Email-to- case.
Tracked and performed daily routine such as duplicate management, task assignments, maintaining and upgrading security permissions
Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
Performed DML operations using Workbench.
Hands on experience with SFDC development tools, including Apex, SOQL, SOSL, Lightning, and VisualForce
Experience with Marketing, Sales & Service Cloud.
Business Analysis Experience:
Worked closely with Software Development, Operations, and Client Service teams.
Interpret customer business needs and translate them into software and operational requirement using document analysis, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis.
Act as the intermediary between business and development teams, translating business objectives as well as functional and user requirements into business requirements documentation.
Create functional specifications to define application behavior.
Collaborate with the team and stakeholders in the development and validation of Use Cases, User Interface design and UAT ensuring they clearly map to business defined requirements.
Communicating to various business stakeholders and understand their vision and ensuring this achieved during the project.
Designing workflow diagrams, wireframes and mockups using Balsamiq Mockups to effectively communicate ideas and illustrate scenarios.
Providing man hour estimates to the management team and create road map for the mobile application development based on market research
Gathering requirements from the client, preparing questionnaires about the product, conducting online meetings with stakeholders to enable data mining at multiple levels.
Facilitated implementation of any new functionality through training sessions, demos, and the development of appropriate documentation
Responsible for tasks & defect identification, documentation, communication and tracking through to resolution according to business requirements using Microsoft Team Foundation Server (TFS).
Work closely with business and software development team to help define priorities and help manage product and sprint backlogs.
Company Name: Life Insurance Company of India (New Delhi, India)
Jul 2013 – Dec 2014
Industry: Insurance Services
Position: Junior Salesforce Administrator
Configuration and customization of Salesforce.com for enterprise-wide implementation of more than 100 users.
Managed helpdesk for daily troubleshooting, User assistance & Reconfigurations.
Troubleshoot common user access& visibility issues on regular basis,
Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partners.
Worked on Profiles, licenses, permission sets, assignment rules.
Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
Used field level security along with Page Layout to manage the visibility and accessibility of fields for different Profiles.
Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
Company Name: Accenture India Ltd (Gurgaon, India)
Oct 2010 – Jul 2013
Industry: Telecom (Nokia Siemens Networks)
Position: SAP PI Implementation & Support
Environment: SAP PI 7.1
Performed the process of monitoring, using the XI monitoring tool and Runtime workbench for all the interfaces.
Performed Alert Configuration to alert for the various events/errors.
Monitoring using SMQ1, SMQ2, SM58, SXMB_MONI, SM37, and SM59.
Implemented various interfacing scenarios in an Enterprise System Oriented Architecture (ESOA) – XML to IDoc File to IDoc, HTTP to IDoc, ABAP Web services to Java Proxy and vice versa in XI.
Expertise in complete end to end interface scoping, documentation, development, design, implementation and support. Configuration and customization of PI-Basis functions like setting up of RFC Destinations, Port and Partner Profiles, authorizations in both ECC and XI
Worked on many minor enhancements which included configuration changes, ramp down of the systems, mapping enhancements etc.
Good understanding of XI-SOAP message format, XI-Pipeline Services and experience in XML development, BPM, ABAP, Java UDF (user defined function) and XSLT mapping and SOAP over HTTP protocols.
Good Trouble shooting expertise using the CCMS and Runtime workbench and transactions like SM59, SICF, SMICM, SXMB_ADM AND SXI_CACHE etc.
Analyze client's query, categories, and priorities thereby converting it into a valid request/ticket in the system, as a part of Incident Management and handling support issues as and when they arise.
Manage tickets and assist management with statistics on various reports required
Have actively involved in understanding and handling complex issues and documenting the same in the form of RCA documents and preparing the KEDB which can be used to reduce the turnaround time
Have taken up the prime responsibility of leading and managing Business Integration XI application.
Increased Client/Customer satisfaction with on time delivery of work and zero slippage of tickets
Company Name: Accenture Indian Ltd (Bangalore, India)
Dec 2009 to Oct 2010
Industry: Retail (Loblaw EIP Data Factory)
Position: SAP PI Developer
Environment: SAP PI 7.1
Gained extensive knowledge on SAP Netweaver Technology and architecture positioning of the Exchange Infrastructure in the Netweaver stack.
Analysis and planning of integration scenarios (B2B/A2A), dialogue with business areas.
Extensively worked with the Integration Builder Design and Configuration to develop all the required objects for the Integration Scenario. Created all the Message types, Message Interfaces, Message mapping and Interface mappings in Integration Builder Design. Created all the configuration objects such as Configuration scenario, Party, Receiver determination, Interface determination, sender agreements and receiver agreements for the various scenarios.
Extensively used the XI mapping tool and the standard functions to create the Message mappings. Created user defined java functions to include the functionality not covered in the standard functions. Used Java, XSLT and ABAP mappings created from Third party tools. Conditional routing via Xpath expressions.
Worked with all the XI adapters i.e. IDOC, FILE, RFC, HTTP, JDBC and SOAP. Configured these adapters as senders and receiver channels.
Working under different architectural standards.
Worked on Test Scripts.
Effectively troubles hooted configuration and day to day problems
Followed established development guidelines, practices, best practices and naming convention to ensure the interfaces are free of common coding vulnerabilities.
Participated in code reviews and suggest ways to produce high quality, efficient code.
Fixed defects and performance problems in interfaces discovered during testing.
Supported Pre-Prod environment for Production Releases.
Provided status report for project status meetings.
Exhibited strong documentation skills and cross-geographic communication skills.
Documented new/existing interface agreements and technical specifications.
Company Name: DEPL Technologies (Noida, India)
Jan 2009 to Dec 2009
Industry: Retail
Position: Web Developer
Environment: PHP 5
Reviewed product needs documentation; participated in integration calls with various partners.
Developed a PHP application that used a database connection coupled with dynamically created SQL statements to facilitate list, edit, update, delete, search, and application administrative functions.
Installed and configured a PHP server to create a programming environment on a local development computer.
Using ODBC, integrated local PHP application pages with a MS-SQL server.
Configured and maintained PHP programming/development platform environments.
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