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Customer Service Quality Control

Location:
Marietta, GA
Posted:
April 19, 2019

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Resume:

DruAnn Green

**** ********** ***** ********, **

ac85cm@r.postjobfree.com

770-***-**** or 770-***-****

Proven Competencies

-Eight years experience in collections and customer service

-Proficient in stressful environments

-Great written and verbal skills

-Highly productive in performing effective phlebotomies

-Proficient in Microsoft word and IBBIS

-Great organizational skills

-Self-starter with a can do attitude

-Excellent teamwork skills

-Extremely reliable

-Work in a variety of physical environments

-Organizes and manages time effectively

-Maintain records in an organized fashion (SDR’s)

-Knowledge of FDA and FABB regulations related to donor collections

Professional Experience

LifeSouth Community Blood Centers, Inc. July 2007- Present

APHERESIS SPECIALIST

Perform donor physical

Determine donor eligibility based on results of donor interview and physical

Register donors for blood collection

Manage apheresis donors’ schedules

Assist in recruitment of donors via telephone and/or site recruitment

Construct and deconstruct mobile collections equipment for blood drives

Perform Phlebotomy's and collect blood from donors

Handle collected blood units and sample tubes

Monitor donor activities for safety and attend to donor reactions

Clean and stock all physical and drawing stations, report all malfunctions

Perform quality control procedures, including record keeping, on

equipment to ensure proper functioning

Prepare machines prior to phlebotomy

Perform phlebotomies for automated collection procedures

Monitor collections and complete required documentation

Apollo 2004-July 2006

HAIR REPLACEMENT SPECIALIST

Coloring

Cutting

Styling

One on one customer service with clients

Supercuts 1998-2004

HAIR STYLIST

Styling hair

Cuts

Coloring

Booking appointments

Handling cash

Education

Bonnabel High School

Metairie, LA

1984-1988

Southern University

Baton Rouge, LA

1991-1992

Moler Beauty College

Kenner, LA

Graduated 1997



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