Customer Service Quality Control
Resume:
DruAnn Green
**** ********** ***** ********, **
******.*****@*****.***
Proven Competencies
-Eight years experience in collections and customer service
-Proficient in stressful environments
-Great written and verbal skills
-Highly productive in performing effective phlebotomies
-Proficient in Microsoft word and IBBIS
-Great organizational skills
-Self-starter with a can do attitude
-Excellent teamwork skills
-Extremely reliable
-Work in a variety of physical environments
-Organizes and manages time effectively
-Maintain records in an organized fashion (SDR’s)
-Knowledge of FDA and FABB regulations related to donor collections
Professional Experience
LifeSouth Community Blood Centers, Inc. July 2007- Present
APHERESIS SPECIALIST
Perform donor physical
Determine donor eligibility based on results of donor interview and physical
Register donors for blood collection
Manage apheresis donors’ schedules
Assist in recruitment of donors via telephone and/or site recruitment
Construct and deconstruct mobile collections equipment for blood drives
Perform Phlebotomy's and collect blood from donors
Handle collected blood units and sample tubes
Monitor donor activities for safety and attend to donor reactions
Clean and stock all physical and drawing stations, report all malfunctions
Perform quality control procedures, including record keeping, on
equipment to ensure proper functioning
Prepare machines prior to phlebotomy
Perform phlebotomies for automated collection procedures
Monitor collections and complete required documentation
Apollo 2004-July 2006
HAIR REPLACEMENT SPECIALIST
Coloring
Cutting
Styling
One on one customer service with clients
Supercuts 1998-2004
HAIR STYLIST
Styling hair
Cuts
Coloring
Booking appointments
Handling cash
Education
Bonnabel High School
Metairie, LA
1984-1988
Southern University
Baton Rouge, LA
1991-1992
Moler Beauty College
Kenner, LA
Graduated 1997
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