Active Directory Network

Denham Dodd

** ******** **, ***** ** *****

Cell: 954-***-**** Email: *******@*****.***

SUMMARY:

Hard working Network Administrator with over seven years of professional experience. Seeking to take the next career step with a respected organization.

TECHNICAL PROFICIENCES:

Apple OSX, IOS, Windows 10,8.1, 7 & XP, Linux installation and Configuration, IOS enterprise

Active Directory Administration and Design, DNS, DHCP, Routing, Remote Access

TCP/IP and Troubleshooting Network Connectivity, Virus Removal. Physical PC& Smartphone hardware

Windows Server 2008,2012 -16 Network Infrastructure/Directory Services/Directory Services Infrastructure

LAN/WAN, VOIP, Cisco Meraki, Switches, Routers, Firewall, Fault Tolerance, Ram, VPN and more

EXPERIENCE:

SecurenetMD Lewes, DE

Network Administrator May 2018- March 2019

Provide helpdesk technical support to multiple medical business end-users.

Used of a ticketing system to manage and process actions that were taken to resolved issues.

Provide a record keeping of all work material and equipment available onsite or offsite

Configured update and Installed endpoint devices Manage and monitor multiple system infrastructure

Provided VOIP administrator services for cloud-based platform, provisioning IP phone endpoints.

Diagnose and resolve IT service tickets request for both onsite call support or via remote access services.

Tru Tech Support North Lauderdale, FL Senior Network Administrator Sept 2010 – Nov 2017

Ensured the proper maintenance and backup for LAN/WAN, internet, and intranet. Performed data communication for client and kept their network infrastructure safe from malware.

Performed preventative routines maintenance on network devices, workstation, and servers.

Upgraded network operating system on desktop for client and servers.

Configured and installed new peripheral device to the existing network infrastructure.

Added and removed users from Active Directory domain name service and also monitored client systems.

Inbound Call Experts Boca Raton, FL

Technical Support Analyst Dec 2014 –Oct 2015

Supported several small businesses and residence by handling up to 50 calls per day.

Reviewed and closed tickets that were opened for the customer’s networking issues.

Troubleshoot Windows, Apple OSX, Linux operating systems via remote services.

Notated each customer’s account accurately upon resolving their issues.

Saveology (Techzilla) Margate, FL

Technical Support Analyst March 2012- Nov 2014

Provided helpdesk support to end-user of proprietary software.

Answered inquiries about product features and resolved user problems.

Documented all issues and generated reports detailing common problem and error trends.

Escalated service inquires to the appropriate client departments for further assistants.

Fill in for in-house IT services as needed, installed and troubleshoot old & new desktop systems.

EDUCATION:

Strayer University Bachelor Degree in Information System Present

ATI Technical Institution Associate’s Degree in Network Administration December 2011

CERTIFICATION: Microsoft Technology Certificate January 2016

Contact this candidate