Software Management

Avinaya S. Rana

Richmond, VA 804-***-**** ***********@*****.*** linkedin.com/in/avinayarana

Senior System/Business Analyst

Results-oriented senior IT professional with a history of success in a Fortune 500 organization, focused on Information Technology within the finance sector. Proven ability to plan, build, deploy and deliver a variety of technology solutions that combine aspects of software development, infrastructure, and process improvement techniques. Adept in business processes, policies, and information systems working as a conduit between stakeholders, technology teams and external vendors to understand business problems and execute solutions that enable the organization to achieve its goals. An articulate leader with strong critical thinking, communication, relationship building, and negotiation skills. Key strengths:

●Technology Solutions Development

●Information Systems Management

●Software Development

●IT Infrastructure

●Technology Management

●Systems Analysis, Design & Development

●Application Development & Analysis

●Business Requirements Translation

●Disaster Recovery Planning

●System Security Controls

●Software Quality Assurance & Application

●System Security Administration

●Agile software development

●Business Application Maintenance

●Troubleshooting & Problem Resolution

●System Upgrades & Enhancements

●Team Leadership & Coaching

●Project Management

●Business System Process Automation

.

SELECTED CAREER HIGHLIGHTS

Maintained Business application systems (Back & Front Office) by working the application of vendors to apply updates, patches, and bug fixes throughout the year as well as provide the business continuity support (24/7).

An accurately documented detailed description of user needs, program functions, and steps required to develop or modify software and computer programs.

Recommended effective technology and business strategies within assigned business and technical areas.

Maintained production business applications by implementing regularly scheduled updates, applying applications fixes and managing upgrade projects. Maintained strong Vendor Relationship Management skills.

Managed and consulted on the deployment, monitoring, maintenance, upgrade and support of IT systems, including software application, OS, servers, PCs, operating systems, hardware, software, etc, to provide the business clients day to day tasks.

Implemented various business systems, upgrades, maintenance by creating change requests with the establishment of the change control procedure that reduced the company tremendous time.

Develop improvements to existing processes to deliver improved business performance and effectiveness.

Track and report on enhancement requests and development efforts to provide visibility to senior management on timeline for expected changes/improvements.

PROFESSIONAL EXPERIENCE

Altria Client Services LLC (Altria Groups, Inc.)

Lead Technical System Analyst, 2008 – 2019

Lead the functional design/requirements gathering and technical design, from development to execution, of proper test plans. Manage relationships with internal and external stakeholders at all levels to ensure transparent communication, resolve conflicts, and deliver all projects on schedule within budget, achieving optimal outcomes.

Effectively oversee all finance system upgrades, integrations, and enhancements for Altria’s Corporate Tax, Accounting & Reporting, Internal Audit, and Leasing Groups.

Lead recommendation for new and emerging technologies and services that will enhance overall business performance. Including Consultation with finance business clients and another key area of the Altria business.

Resolved complex design issues, typically involving enterprise/business specific, interdependent systems, new technologies, significant architectural issues that have broad business implications for the organization.

Provided technical leadership, supervision, and knowledge to ensure quality in the delivery of projects utilizing internal and external resources.

Implemented various business enterprise applications within Altria’s Corporate Tax, Accounting & Reporting, Internal Audit, and Leasing Groups functional business area. Which saved approximately 25% time on their day to day business processes. In additional, it saved company approximately $200000.00 annual software licensing and maintenance cost.

Avinaya S. Rana Page Two

Lead Technical System Analyst – Altria Client Services, LLC, Continued

Collaborated with stakeholders to gather requirements, manage implementation and drive delivery of agile projects to include planning and facilitating requirements elaboration sessions, and documenting the output.

Provided consultation on concurrent projects and serves as a specialist in most phases of systems analysis. Analyzed the business implications of technology applied to the current and future business environment.

Develop detailed user and business requirements, system documentation, and workflow processes.

Lead technical staff for project duration and serve as an ongoing lead for staff associated with one or more technical areas to consistently ensure the completion of projects within budgetary and scheduling guidelines.

Developed and maintain application security controls to ensure data and application integrity, security and availability for all financial systems and maintain successful integration with desktop/mobile computing environments.

Work closely with the assigned project managers / scrum masters and business to define the scope of a project

Perform testing and validation for the projects. Ultimately own accepting the work from technology side

Proficient knowledge of tools such as Jira and internally develop application tracking tool for backlog management.

Implement agile management ideals by facilitating exercises such as sprint planning and team leading standups.

Manage project timelines and communicate with management staff and clients to ensure project progress satisfactorily.

Enact delivery upon completion of projects and ensure that delivery adheres to agile practices maintained by the company.

Managed the deployment, maintenance, upgrade and support of software applications/system hardware, IBM physical and virtual servers, NetApp/Onedrive storage technology, and other operating systems, software and hardware.

Senior Technical System Analyst, 2001 – 2008

Directed the sustainability, planning, and implementation of financial information systems. Maintained a thorough understanding of the business requirements, technical architecture, and current technology platforms.

Resolved complex design issues, typically involving large, interdependent systems, new technologies, or significant architectural issues that have broad business implications for the organization.

Provided technical leadership, supervision, and knowledge transfer as appropriate to ensure quality in the delivery of projects utilizing internal and external resources.

Developed and maintained application security controls to ensure data and application integrity, security and availability for all financial systems and ensure that they continue to integrate into the organization’s desktop computing environment.

Managed the deployment, monitoring, maintenance, upgrade and support of IT systems, including software application, IBM physical and virtual servers, NetApp/Onedrive storage technology, servers, PCs, operating systems, hardware, software, peripherals, printers, etc. to provide the business clients day to day tasks.

Developed detailed user/business requirements, system documentation, and workflow processes.

BUSINESS APPLICATIONS & TECHNICAL SYSTEMS KNOWLEDGE

Corptax Tax US Compliance System

Vertex O Series & Returns

Tax Compliance Software Tools

Audit & Control Management Systems (SOX)

ACL Audit Management & Analytics

Hyperion EPMA

Intuit Quickbooks Enterprise

Concours Travel Expense System

Document Management Solution Software

Network Security

Software Management Database Admin System

Service Now, IAM Portal, HP OpenView

IBM ManageNow & HP Quality Center

Middleware, File Transfer and Messaging

In-house Develop Business Software

Enterprise Scanning Solution Software

KOFAX/Input Accell

Windows OS / Relational Databases

Cloud Technologies

Citrix System

Mobile Technology

Project Management,Agile, JIRA

SAP Interfaces

CRM System

Process/System Automation (RPA)

EDUCATION

Bachelor of Science, Data Communication; Minor in Business Administration - Touro College

Master Certification in Business Analysis – George Washington University

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