Customer Service Employee Relations

Virginia Blankenship

*** ***** ** **, ****** Ohio 44703

Home: 330-***-****

********@***.***

Summary

Professional HR Assistant seeking employment in a reputable organization. Bringing a strong knowledge of

HR resource policies and procedures. Mastery of Microsoft Office and excellent communication skills.

Outstanding time management and organizational skills. Demonstrated the ability to complete tasks accurately

despite interruptions and competing demands.

Skills

Understanding of HR policies Word processing

Decision making abilities Personnel records maintenance

Computer savvy Hiring and retention

Administrative skills Employee relations

Active listening Exceptional interpersonal skills

Time management

Experience

Cleveland Clinic Akron General August 1990 - February 2019

Akron, Ohio

Human Resource Assistant January 2008- February 2019

Assist with organizing employee functions and fairs for Employee Services Department.

Maintain the following programs as well as being the main administrative contact for the following

programs, SOS (Supporting our Staff), Most Valuable Player and Allied Health Professionals along

with purchasing gifts, materials and bookkeeping.

Prepare reports for different programs and the recruitment staff.

Enter and track employment applications, Workers Compensation, FMLA and OPTIONS

documentation.

Provide support for Employee Services and Recruitment and perform additional duties as needed.

Assist with Benefits Open Enrollment and other various benefits tasks including COBRA.

Schedule interviews, HR and Employee Health appointments with onboarding residents.

Oversee check requests and payments for employee Services and Recruitment.

Demonstrate high levels of customer service and service excellence.

Knowledge of Lawson, Workday, Word and Excel.

Complete I-9 forms run background checks through BCI, OIG, SAM and Asurint.

Enforce and adhere to all company policies with staff.

Responded to the questions and concerns of new hires.

Provided director with monthly, quarterly and weekly reports.

Conducted employment verifications and investigations.

Kept the office orderly by organizing and filing paperwork, sorting and delivering mail, performing

bookkeeping duties and adhering to many other office management duties.

Prepared new employee files and structured current employee file along with purging.

Performed customer service functions by answering phone calls daily and assisting walk-ins.

Updated new employee packages, training materials, benefits and announcements.

Maintain Notary License

Human Resource Receptionist January 2001 - January 2005

Administrative support for employment team.

Office support for purchase orders, supplies, materials, data entry, record keeping and mail distribution.

Oversee employee discount tickets program including purchasing and bookkeeping.

Responsible for Most Valuable Player program including ordering gifts, running reports and

bookkeeping.

Develop and update the reception desk procedure manual as necessary.

Prepare and process new hire paperwork for Akron General Health System.

Provide support for Human Resource Staff.

Assist with various projects and events as needed. Assist with Benefits Open Enrollment and other

various benefits tasks including COBRA.

Inputted information from customer calls and onsite service visits into the company's system

Delivered an exceptional level of service to each customer by listening to concerns and answering

questions.

Medical Records Receptionist August 2000 - January 2001

First point of contact for walk-ins

Answer phone lines and transfer calls throughout the department

Collect all request for release of information

Open and distribute mail

Mail out all legal correspondence

Maintain all office supplies

Maintain all incoming and outgoing faxes

Medical Record Analyzer June 1999 - August 2000

Analyzed patient charts for signatures and dictations for physicians.

Delivered an exceptional level of service to each customer by listening to concerns and answering

questions.

Prepared routine legal correspondence and memoranda for attorney partners.

Medical Record Clerk January 1999 - June 1999

Tagged and Pulled patient charts for physician completion.

Filed medical charts and microfilm efficiently.

Processed outside providers requests for records and other information.

Covered reception area when needed.

Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any

deficiencies.

Inputted information from customer calls and onsite service visits into the company's system.

Delivered an exceptional level of service to each customer by listening to concerns and answering

questions.

Prepared routine legal correspondence and memoranda for attorney partners.

Organized and coded all documents related to due diligence for acquisitions.

Effectively controlled the release of proprietary and confidential information for general client lists.

Education and Training

Stow-Munroe Falls High School 1978

General/College Prep

Stow, OH

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