Customer Service Manager
Resume:
FATIMA MOHAMMED
CAREER OBJECTIVE
To work in an environment where my capabilities, professional and academic knowledge and relevant experience can be utilized for maximum output. Achieve set objective of my own and those of the institution. I like to work in an atmosphere where my superiors appreciate my work and I shall be appropriately rewarded.
SKILL AND KNOWLEDGE
Am always eager to learn new things as I tend to be hardworking and goal oriented. I offer great and substantial customer relation services. I am a good team player, co-operative and very efficient at work. CUSTOMER AND GUEST SERVICE PERSONNEL/ RECEPTIONIST Legoland Dubai (Dubai Parks and Resorts PJSC) Jan 2018-up to date Duties and Responsibilities:
Book appointments for the meeting rooms.
Schedule meeting on calendar.
Organize meeting room before the meeting.
Welcome, greet and assist guests.
Receive and send couriers and invoices for company.
Send and receive emails for respective people.
Receive, Screen and escalate calls to related departments and personnel
Proficient in cash handling, receiving, safety and maintenance procedures and liaising with clients for payments.
Promote company’s products, by informing guests about them
Take in customer feedback and follow up to ensure satisfaction to all
Ensure all meeting rooms are fit each day.
Re-stock refreshments.
Use CRM system for lost and found items.
Make bookings for the guests who need transportation.
Experience in use of Adaco system.
Full knowledge of VGS/ SNAPP system in making reservations and other transactions TEAM LEADER- CUSTOMER SERVICE ASSOCIATE
MOTIONGATE:(Dubai Parks and Resort PJSC) August 2016 to Dec 2017 Duties and Responsibilities
Pre-opening preparation for the park and procedures of the new outlook.
Welcome and greet guests approaching the rides/attractions.
Organize and distribute staff schedules.
Ensure the team is ready for operating the ride and attraction.
Ensure that both the opening and closing checklists are done daily.
Brief the team before operations start for the day and after closing.
Coordinate with the zone manager on duty to ensure resources needed are provided.
***********@*****.***
SHARJAH,UAE
Telephone Operator/Call Center representative
Asia Service, Ajman. April 2015 to October 2015
Duties and Responsibilities
Answer incoming calls and assist callers professionally.
Place or arrange telephone calls and conference calls as per schedule.
Provide clients with area codes or telephone numbers as per their requests.
Inform clients by explaining procedures
Maintain communication equipment by reporting problems/interferences.
Receive customers’ requests for services and follow up till fulfilled.
Consult with customers about our services.
Customer information back up.
Investigate services the customers need.
Receptionist/Customer Service Personnel
NILE HOTEL, Jinja (Uganda, East) Feb 2013 to June 2014 Duties and Responsibilities
Answer calls and make reservations/ booking for guests.
Welcome and Greet guests upon arrival.
Promote the company's products and services to customers.
Keep up to date with the company's products, procedures and services.
Direct requests and unsolved issues to respective heads.
Process orders, forms, applications and requests for information.
Take in customer feedback and follow up to ensure satisfaction to all. EDUCATION BACKGROUND
DIPLOMA IN COMPUTER SCIENCE JAN 2010 - SEPT 2012
CERTIFICATE IN COMPUTER STUDIES JAN 2010 - DEC 2012
ADVANCED CERTIFICATE OF EDUACTION FEB 2006 -NOV 2007
UGANDA CERTIFICATE OF EDUCATION JAN 2002 – DEC 2005 HONOR AWARDS
The merlin star award-Jan -2019
HOBBIE:
Watching movies
travelling
listening to music
socializing
photography
LANGUAGES:
English
Swahili
Basic Arabic
Referees: Upon request
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