Customer Service Executive

Dion A. Sanchez

**** *** ***** *****, *** Lorenzo, Ca. 94580 510-***-**** *************@*****.***

Professional Summary

Smoothly direct, discipline and motivate law enforcement professionals to maximize safety, security and service. Observe field operations to enhance behaviors and eliminate protocol issues. Good relationship-building, communication and conflict management skills. Knowledgeable about writing and reviewing reports, applying data-driven approaches and promoting community-oriented mentality.

Skills

Ability to supervise and organize and review all staff reports.

Think clearly and act quickly in a variety of situations.

Analyze and observe patterns and develop effective and tactical responses.

Maintain contact and preserve good relations with people; respond to requests and inquiries from customers.

Ability to communicate with staff and customers to find the best solution.

Work History

Lieutenant, 2017 to Present

Federal Reserve Police Department – San Francisco, CA

Supervise 10 employees, consisting of: 3 sergeants, 5 officers and 2 police technicians.

Engage and collaborate with members of our Police Services Support Office.

Provide oversight of sergeants conducting monthly tabletop exercises related to emergency response.

Ensure all FLEOs under my command and complete all In Service Training (IST).

Encourage staff to look for ways to improve processes and a more productive way of conducting business.

Work collaboratively with my peer lieutenants to build respect, trust and foster operational consistency, such as; shift deployment requirements and performance standards.

Recognize staff for exceptional performance and accomplishments through thank you notes, letters of appreciation, certificates, and cash awards.

Supervise K9 State Certified Bomb Dog Handlers and ensure proper day to day training onsite and with local agencies offsite.

Ensure all training and records are recorded on our SharePoint site for audits.

Set up contracts for various vendors for the department.

Manage company credit card for department purchases and payment for various contracted vendors.

Approve travel vouchers and per diems for offsite training officers.

Supervise and oversee the Executive Protection Unit for all dignitary's coming from oversees and Washington D.C.

Accompany Sergeants, Officers and Police Technicians during shifts to evaluate performance and resolve any incorrect behaviors.

Lead shift briefings to inform officers of important considerations such as properties to check and individuals of note in local areas.

Evaluate case documentation submitted by team members to check accuracy and compliance with department policies.

Educate staff members on proper field procedures to boost efficiency and public trust in officers.

Conduct personnel performance evaluations and made recommendations for promotion, motivating subordinates to achieve peak productivity.

Review case histories and complaints against law enforcement professionals for signs of unprofessional or criminal conduct.

Verify conformance with record keeping regulations by reviewing police reports and logbooks. with high attention to detail.

Supervise crowds at busy events, including Super Bowl 50 to prevent injuries.

Notify emergency personnel of incidents and accidents requiring medical assistance and aid.

Coordinate communications between senior-ranking officials and sergeants, passing directives from upper-level officers to field operatives to ensure continuity of operations.

Sergeant, 2009 to 2017

Federal Reserve Police Department – San Francisco, CA

Plan, prioritize, assign, supervise, and review the work of sworn officers.

Require forms, records, and related documents prepared by subordinates to ensure accuracy.

Respond to accidents, emergencies, Medical, and assume initial command.

Speak before groups and represent the department at meetings and conferences.

Respond to access control issues.

Respond to duress alarms in the building and oversee all VSS Camera Systems throughout the building.

Supervise the Dispatch Center for dayshift operations.

Supervise 12 sworn officers and 3 Police Technicians.

Police Officer, 2002 to 2009

Federal Reserve Police Department – San Francisco, CA

Operated X-Ray Machines, Magnetometers and emergency equipment while on post.

Screened armored vehicles and contractor vehicles while operating an undercarriage camera system.

Processed employees and vendors through our Cure System and provided all guests with excellent customer service while entering the facility.

Handled badge issues for employees and vendors.

Responded to medical emergencies.

Responded to calls regarding transients and homeless near the facility.

Monitored Communication Center handling door alarms and duress alarms,

Monitored VSS cameras surrounding the facility.

Education & Military

High School Diploma: 1983 United States Marine Corp Reserve: 1985 - 1989

Arroyo High School - San Lorenzo, CA 23rd Marines 4th Marine Division / Infantry Unit

Attending Chabot College: Criminal Justice Program

Federal Reserve Police Academy FLECT 2002- San Francisco, CA

Accomplishments

Awarded “Officer of the Year”.

Awarded "Director's Award" for Contribution and Service to the Department

Appointed to sit on department oral boards for new hires and promotions.

Selected as "12th District Quarter Master

Supervised team of 15 staff members.

Documented and resolved Recruiting Initiative which led to successfully identifying and hiring high-quality candidates.

Collaborated with team of 4 in the development to initiate the Federal Reserve Police Honor Guard.

Introduced new and effective techniques to streamline screening and access processes for security teams.

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