Customer Service Assistant

OBJECTIVE

To secure a position as an electrician’s apprentice and work in the trade while expanding my knowledge of electrical concepts and techniques learned in technical school.

EXPERIENCE

ABM Parking Services-Newark, NJ June 2016-Present

Traffic/Access Control Agent

Employed by airport parking management company to utilize training, experience and time management skills to provide orderly lot access and traffic control for airport patrons. Take prescribed payment from returning customers retrieving their vehicles and provide any customer service required.

Scored 100% on Port Authority inspections of process and procedures resulting in several cash rewards from the company.

Due to immediate proficiency in this role, entrusted to train new employees on company procedures, paperwork and customer service.

Often complimented by management and customers for great attitude and willingness to always be positive in any situation.

Frequently took initiative to open up additional lanes during peak hours or other times of heavy traffic to alleviate customer waiting and lessen burden on other employees in the plaza resulting in accolades from customers, other employees and management.

ABM Parking Services 973-***-****

Chalmers Construction LLC-Totowa, NJ May 2014-June 2016

Laborer, Carpenter, Electrician’s Apprentice

Employed by construction firm to utilize experience, time management, electrician assistant education, team work and ability to work independently to assist in the completion of building construction projects.

Quickly established proficiency in the use of construction and electrical tools becoming an immediate contributor to project efficiency.

Assigned to worked with an electrical subcontractor working on one of the company’s projects helping to complete electrical installations in one-third less time than shown on original project schedule.

Often assigned complex trouble-shooting tasks during projects to determine project scopes and complexity of repairs.

Integrated into a team of carpenters for 5 months to construct corporate offices for major importer.

Acted as the company’s interface with electrical subcontractors often working with them to complete the work.

Worked efficiently across several trades to help the company and various projects including but not limited to concrete, masonry, carpentry, roofing and painting becoming in effect a “jack of all trades.”

Chalmers Construction 908-***-****

ZRD Contracting-Madison, NJ April 2013-May 2014

Electrician’s Assistant

Employed by electrical contractor to utilize electrical assistant education and training to assist with the completion of commercial and residential electrical installations and projects.

Organized and provided tool control for the company across all projects. Tasked with ensuring the right tools were on the job when work began.

Ran, secured and terminated wires according to code standards.

Entrusted to work independently with work only checked by the supervising electrician at the end of the shift.

ZRD Construction 646-***-****

*Jose Licensed Electrician-Garfield, NJ Mar 2012-Mar 2013

Electrician’s Assistant

Employed by electrical contractor to utilize electrical assistant education and training to assist with the completion of commercial and residential electrical installations and projects. Worked with an independent electrician on commercial and residential projects pulling cable, terminating cables and other electrical

Starship Novelties-Atlanta, Ga Aug 2011-Feb 2012

Customer Service/Sales Associate

Employed as a sales associate in a novelty store. The role consisted of providing customer service and knowledge to the product line to customers ultimately assisting them in making informed decisions about purchases.

Comcast-Union, NJ Sept 2009-Jul 2011

Converter Repair Technician

Employed by large cable services provider to troubleshoot and repair faulty cable television distribution equipment. Charged with determining the feasibility of repair, making the repair, QC testing of the equipment to ensure operability, then repackaging for shipment.

EDUCATION

Hudson Community College

Electrician Assistant Degree 2007- 2008

SOFTWARE SKILLS

Familiarity and basic use of Microsoft Office Suite

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