Data Entry Customer Service

NOYA, ALVY JANE

A.S Fortuna Rd. Mandaue City, Cebu

E-mail: **********@*****.***

Mobile no. 097********/ 094********

Objective:

To obtain a position that will enable me to use my experience as a Technical Support and gives me opportunity for advancement as well as allow me to broaden my own skill and knowledge.

Experience:

Data Entry

HCL Bookkeeping Services

Pusok, Lapu-lapu City, Cebu

March 2013 – March 2014

- Encoding information for the clients.

Software Quality Analyst

Trax Technologies Asia Inc.

I2 Bldg, Cebu IT Park, Lahug, Cebu

February 2014 – February 2016

- Analyzes software data, bills and invoices.

- Ensuring the quality/ there should be no error before sending to corresponding clients.

- Getting the job done before the deadline with good quality and numbered quantity.

- Making sure that the rule is being followed according to the client’s standards.

- Provides structured and timely recommendations and/or written feedback to Data Entry.

Technical Support Representative/ Email Expert/ Broadband Specialist

Teleperformance

Insular Bldg. Ayala Business Park Cebu

February 2016 – April 2019

BIGPOND EMAIL EXPERT / DEDICATED MIGRATION TEAM

(March 2016)

- I help customers to migrate there Telstra email from old platform to new platform.

- Perform trouble shooting for email both webmail and email client/ email application.

BIGPOND/ ADSL TECHNICAL SUPPORT

(August 2016)

- Provide end to end customer service to Telstra customers

- Listen and understand why customer has called us and what matters to them

- Probe and take full ownership to resolve customer queries and deliver what matters to the customer on the first call.

- Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues.

- Work as part of a larger team to create a continuous improvement culture.

Integrate key learning into operations to help support customer advocacy.

ADSL BROADBAND SPECIALIST

(August 2017)

- We will provide technical resolution to unresolved issue from front of house technical support / level 1.

- Back of house who perform internal trouble shooting through software.

- Call back customer to provide feedback, update and resolution.

- Monitor until customer is satisfied with service.

Educational Attainment:

Royal Christian College, Consolacion Cebu s.y. 2012-2013

Bachelor of Business Management 1st Year

Ikon College, Lapu-lapu City Cebu s.y. 2014-2015

Bachelor of Industrial Engineering 3rd Year 1st Semester

Skills:

Good Analytical Skills

Clear communicator (written and verbal)

Excellent Customer Service

Computer Literate

Typing Skills 45wpm

Character References:

Name Position/Title Company Contacts

Ms. Wednesday Go Supervisor Teleperformance 092********

Ms. Cristine Pilapil Agent Teleperformance 092********

Ms. Manilyn Tan gent Optum 091********

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