Post Job Free

Resume

Sign in

Customer Service Software

Location:
Manassas, VA
Posted:
April 22, 2019

Contact this candidate

Resume:

Patrick Asongayi

***** **** ******* ***

Gainesville, VA 20155

ac855m@r.postjobfree.com

Phone : 571-***-****

PROFESSIONAL SUMMARY

Over 4 years’ experience in data center environment. A broad understanding of computer hardware and software including: installation, configuration, troubleshooting, and support. Ability to pull and place and dress cables in trays in data centers. In-depth knowledge of cable termination, testing with TDR and OTDR, labeling and splicing. Analytical, detail oriented and punctual individual with a proven track record of success as a reliable cable technician with grounded knowledge of single and multi-mode fiber optic, twisted pair, coaxial and stranded cables. Solution-focused and possess the enthusiasm for work, strong desire to succeed and commitment to continuous skill development that help build confidence. High level motivation to achieve desired results and meeting deadlines. Fast learner and very ambitious. Excellent interpersonal skills; team player recognized for propensity to establish and maintain solid relationships with co-workers

ACCOMPLISHMENTS

Set up and networked computer hardware and peripheral devices for local organizations, businesses and private school systems.

Designed and deployed network security solutions, including firewall configuration for local area networks

Managed the health and maintenance of the network, including all servers, switches, routers, and equipment, for a multinational Oil and Gas company with offices in Limbe Cameroon and N,djamena Chad supporting up to 1,000 users.

Instituted Hardware Alarm, SNMP monitoring.

Monitor facilities, checking and verifying employees and visitors to the stages, update dispatch on studio lot issues.

WORK HISTORY

Direct Line Ashburn VA.

Network Technician: (12/5/2014- Present)

●Extensive work on network cabling, cable testing, labeling and cleaning with modern equipment.

●Troubleshooted cable issues and tested cable continuity and breaks using TDR and OTDRs with fiber optics both single and multi-modes.

●Identified and located problem areas to be rectified.

●Troubleshooted servers, switches, and client systems, cable patch panels, install operating systems, installation of Dell blade servers client machines, set up remote desktops, upgrade systems, fiber channel switches, workstation builds and repairs

●Provided technical support for internal customers

●Replied to and answered help desk tickets

●Delivered excellence in customer service through situational analysis and timely resolution of escalated problems.

●Contributed effective support for service delivery, provisioning, maintenance, network operations centers, capacity management, billing and customer service divisions.

●Oversaw all aspects of a successful apartment complex renovation, including plan and layout development and subcontractor coordination.

●Maintained existing networks and detailed project plans to build new networks according to specifications and requirements.

●Provided network consulting and support for over 500 clients in Prince William County, Fairfax and Loudon County.

North Atlanta MedTech Group Atlanta GA

Manual software Tester (10/25/2012 – 11/30/2014)

●Reviewed information and documentation pertaining to features or functionality within the solution.

●Created automated scenarios, framework using Selenium for regression testing.

●Maintaining and executing automation scripts and executing test cases in QC and reporting defects if any.

●Involved in testing of database using SQL queries. Created automated test scripts in Selenium using Java.

●Published Status/Progress/Defect and performance reports on a weekly basis.

●Created various graphs & reports for test lab and defect modules in Quality Center and used Dashboard module to track the activities.

●Created test plans, test cases for select scenarios.

●Executed test plans for software products and services.

●Documented testing results clearly and accurately within Jira.

● Assisted others as necessary to meet overall project objectives.

●Worked with software developers to identify and resolve bugs

●Complete all work within allotted timelines

Allied Barton security Manassas Virginia

o

●Data Center Security Supervisor: (09/ 2010 – 06/2012)

●Working to secure all access doors of the data center using CCTV camera monitoring .

●Front desk operations in security control room in large data centers in Northern Virginia. Working in close collaboration with facility managers creating and resolving trouble tickets and escalating to appropriate quarters where necessary.

●Constantly working under pressure especially during rush hours and delivering within deadlines.

●Constantly networking with Data center technicians for experience. Operated detecting devices to screen individuals and prevent removal of unauthorized storage devices from the data hall.

●Circulating among visitors, patrons and employees to preserve order and protect property.

University of Buea, Cameroon

Network Technician and IT Team Lead: (2004-2010)

●Installed software, modified and repaired hardware and resolved technical issues.

●Provided base level IT support to non-technical personnel within the business and to external clients.

●Accountable for leading a team of 42 in testing, troubleshooting, and reconfiguration of servers and laptops for resale in the Central African sub region.

●Selected to provide key consultation located in other countries due to my proven track record of successfully releasing products to market.

●Managed the business-critical applications, Internet connectivity and remote office connectivity. Performing daily server back-ups, providing network support and

ghost PC builds. Providing 24x7 on-call support

CERTIFICATIONS AND EDUCATION

DCJS, AED/CPR trained

Bachelor in Geography.

Software manual/Automation Tester.



Contact this candidate