Administrative Assistant Customer Service

JATINDER SOHAL

647-***-**** ****************@*****.***

ADMINISTRATIVE ASSISTANT/RECEPTIONIST

HIGHLIGHTS OF QUALIFICATIONS

• Over 9 years experience providing administrative and customer service support within a real estate office with over 500 staff

• Answering more than 150 incoming and outgoing phone calls per day while taking messages, transferring to appropriate staff members, and sharing information about company

• Balance cash and handle bank draft deposits for 3 different branches daily

• Improved office productivity and time 15% more by booking and confirming multiple appointments utilizing interoffice software

• Expertise in performing administrative tasks such as, sorting and distributing mail, arranging courier service, booking meetings and maintaining inventory

• Fluent in English, Punjabi, Hindi and Urdu

• Utilized office equipment such as printers, photocopier fax machine, scanner and provide minor repairs

• Proficient using MS Word, MS Excel, MS Publisher, MS Power Point, MS Outlook, typing 40wpm

EMPLOYMENT HISTORY

ADMINISTRATIVE ASSISTANT/RECEPTIONIST

Royal LePage Signature Realty, Mississauga, ON 2010-Present

• Handle activities such as answering and transferring calls, greeting clients, arranging pick-up and drop off documents, cash, cheques and reserve keys

• Execute administrative tasks such as data entry, photocopying, scanning, faxing, and handling incoming electronic mail

• Schedule, book and confirm appointments for over 400 sales representatives and clients, set up new agents files and maintain current records with answering service

• Maintain office supply inventory, ordering and replenishing toner supply when needed on a bi- weekly basis

• Prepare binders, labels for files and envelopes

• Excellent in setting up and maintaining manual filing systems

• Produce and design marketing materials for agents using Power Point and Publisher creating feature sheets, flyers, business cards, and property presentations JATINDER SOHAL 647-***-**** Page 2

RECEPTIONIST/ADMINISTRATIVE ASSISTANT

Re/Max Leaders Realty Ltd., Mississauga, ON 2008-2010

• Operated a busy switchboard for over 200 sales representative and their clients

• Updated answering service by adding new and terminated agents

• Scheduled, booked and confirmed appointments with clients and sales representatives using Quick Office Commander System and Toronto Real Estate Board

• Provided back-up support in the absence of the Senior Administrator

• Invoiced lawyers, collected and processed commission cheques and entered closed deals in Loan Wolf System

INVENTORY CLERK/CUSTOMER SERVICE REPRESENTATIVE

Teknion Furniture System Limited. Toronto 1996-2006

• Worked in Teknion for over 9 years and was promoted to various positions such as Office clerk, Inventory clerk and lastly, Team Leader

• Maintained inventory and made report to purchasing department daily

• Entered inventory into Excel spreadsheet to ensure furniture parts are available and updated in the system

• Created work order into Excel spreadsheet, filed and entered completed jobs for next department

• Provided staff with a work order to complete packaging PVC plastic, glass, frames and office furniture daily

• Cleaned any debris to avoid potential accidents

EDUCATION

ONTARIO SECONDARY SCHOOL DIPLOMA

Emery Collegiate Institute, North York, ON 1998

PROFESSIONAL DEVELOPMENT

CUSTOMER SERVICE PREPARATION CERTIFICATE

COSTI Online Services, Vaughan, ON 2017

OFFICE ADMINISTRATOR PROFESSIONAL CERTIFICATE

COSTI Online Services, Vaughan, ON 2017

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate