Manager Employee Relations
Resume:
Tiffany Cauley, MBA, PHR, SHRM-CP
Attn: Human Resources/Talent Acquisition Department
Dear Sir or Madam:
I am searching for a new and challenging position where people are passionate about their work and care about their organization’s success. Therefore, I believe my skills and work experience is an excellent match for your listed requirements. I am a dedicated, energetic and people oriented Human Resources professional with over 15 years of experience. I am an empathetic listener and communicator with the ability to work well with all levels of management and employees, either independently or in a team environment while maintaining professional decorum. I am accustomed to working in a fast-paced environment and successfully handling several responsibilities simultaneously. I have the ability to take or make decisions and see them through effective implementation.
The following points highlight my qualifications:
Staffing
Work with leadership to identify staffing needs and lead the recruiting and selection process
Track retention and evaluate the reasons for turnover
Continuous Improvement of the HR Function
Evaluate practices and processes to identify those that can be improved to reduce potential liabilities, expenses and to improve productivity
Make recommendations to the leadership on overall HR related changes
Coaching
Coach leadership regarding potential employee relations issues
Oversee proper management and resolution of employee relations issues that arise
Conduct and/or lead any investigations that are necessary to resolve internal disputes
Work with leadership to review terminations
Ensure that effective and appropriate performance management practices are in place including performance matters and appropriate performance improvement processes
Compliance and Commitment
Ensure the various project locations are in compliance with all federal and state regulations
Stay abreast of all employment law changes and the potential impact on the various project locations
Enclosed is my resume that lists additional professional experiences and accomplishments. I am very interested in meeting with you, learning more about your organization, this position and discussing how I can contribute to your company’s continued success and growth. I look forward to hearing from you in the near future.
Best regards,
Tiffany Cauley
Tiffany Cauley
14435 Ravenhurst Lane, Houston, Texas Telephone 832-***-****
Tiffany Cauley, MBA, PHR, SHRM-CP
*******.******@*****.*** 832-***-****
PROFILE SUMMARY:
An energetic, strategic and people oriented professional with over 15 years of broad human resources knowledge in engineering, construction, software development, transportation, communication and education industries. An empathetic listener and communicator with the ability to work well with all levels of management and employees, either independently or in a team environment while maintaining professional decorum.
AREAS OF EXPERTISE:
Recruitment / Hiring Manpower
Policy Design and Administration
Developing Salary Budgets
Retention
Employee Career Development
Employee Compensation
New Hire / Payroll Paperwork
Legal Issues / Compliance
Supporting Employee Needs
Harassment / EEO Compliance
Career Counseling
Change Management
Employee / Labor Relations
Job Description Development
Workers’ Compensation
Performance Appraisal Program
Benefits Administration
Safety Program Design
Disciplinary Procedures
Compensation / Benefits Design
Skills Inventory
Operations Management
Leave / Termination Paperwork
Mediation / Dispute Resolution
EDUCATION:
UNIVERSITY OF ST. THOMAS, Houston, Texas
Master in Business Administration
Bachelor of Arts - Political Science
CERTIFICATIONS:
National Association of Certified Mediators Certificate (Number 888206) (expires 9/2020)
PHR – authorized by the Human Resources Certification Institute (expires 4/30/2022)
SHRM-CP – authorized by the Society of Human Resource Management (expires 4/30/2022)
COMPUTER SKILLS:
MS Office (Word, Excel, PowerPoint, Access, Outlook; Halogen Performance, LawLogix I-9, (Terra Vista HRIS), Service Now, Taleo, ADP, SuccessFactors and PeopleSoft
PROFESSIONAL EXPERIENCE:
10/2017 – current –Joseph’s Storehouse (Trinity Gardens Church)
Volunteer(unpaid)– In August of 2017 the city of Houston experienced devastating flooding from Hurricane Harvey. My home and vehicles were damaged and lost due to the flood. During and after repairing my home, I assisted other homeowners. Early after the floods I assisted in helping flood victims remove personal belongings, cleaning and sheetrock removal. After demolition and trash removal, I assisted with sheetrock installation and painting. I assisted with preparing sandwiches and washing clothing for families still displaced by the flood. I continue to assist homeowners in finding affordable contractors, assisting seniors with their computer and online needs – building and updating their home repair budget spreadsheet. I remain with seniors during some home repairs and transport them to builder suppliers during the week when necessary.
9/2015 – 8/2017 –LONE STAR COLLEGE
Senior Human Resources Manager – Provided day to day performance management guidance to various leaders within the College including two Executive Vice Chancellors (IT and Legal), multiple Associate Vice Chancellors and the College Chief of Police (coaching, counseling, career development and disciplinary actions). Worked closely with management and employees to improve work relationships, build morale, increase productivity and retention. Managed five (5) System Office Human Resource staff employees. Advised leaders and employees regarding company policies, values, HR programs (Benefits, pay and salary). Accurately diagnosed department issues, advised in developing solutions and assisted with implementing the plans. Ensured activities are in compliance with all state and federal employment laws and regulations (FMLA, ADA, EEO and FLSA).
Key Accomplishment
Created employment offer letters used in Taleo for each employee type. These offer letters were approved by the Legal Department prior to implementation into the applicant tracking system.
Filled multiple positions at various levels and departments within the hiring managers deadline. Matched qualified candidates to the suitable positions and developed candidate pipeline for future positions.
1/2010-8/2014 RIGNET, INC
HR Manager – North America – Reported to the Senior Global Director of Human Resources. Managed two employees. Serviced a client base of over 200 diverse level employees throughout the US. Provided pragmatic and consistent guidance and advice to managers and employee regarding grievance, attendance, benefit, compensation, recruiting, disciplinary and performance issues.
Tiffany Cauley, MBA, PHR, SHRM-CP
*******.******@*****.*** 832-***-****
Change Agent – Established a recruiting strategy which obtained and developed talent pipelines for various industry specific positions. Evaluated available talent to determine fit to new structure, staffed new teams and effectively managed the outplacement of impacted employees. Implemented and managed various human resources functions during Company acquisitions, mergers and restructuring. Managed strategic communication plan to internal and external stakeholders.
Business Partner – Proactively addressed issues with managers. Identified practical solutions and recommended appropriate action plans to complex and diverse HR issues. Briefed new managers on the policies and procedures of the organization in conjunction with providing coaching to managers on difficult and complex issues. Reviewed and revised HR policies in compliance with changing of new legislation. Provided various reports concerning employee turnover, leave benefits, compensation and performance measurements. Partnered with business unit managers as well as the Senior Global Director of Human Resources to assess results and where necessary helped to develop programs for improvement.
Leader – Led annual merit, bonus and performance management processes including training of employees and managers on appraisal system and goals, managed the identified action plans for top talent and low performers and ensured complete documentation and follow through. Used information gathered to assist with succession planning, change initiatives and training programs. Provided accurate reporting of HR information to business unit managers; continuously audited information for accuracy and managed any discrepancies updated in order to maintain data integrity. Maintained federal required documents in accordance with stated requirements.
Key Accomplishments
Designed and developed the HR department database system with MS Access which housed all employee information used for merit, bonus, leave, various audits, EEO and benefits.
Improved employee satisfaction by implementing a company-wide 360 degree feedback process to identify and correct problem areas.
Implemented an employee recognition program.
Developed and instituted a staffing plan that reduced turnaround time (from time-to-post and time-to-fill).
Developed policies that addressed discrepancies between merged and acquired companies.
10/04-12/2009 ENLINK GEOENERGY SYSTEMS, INC
Human Resources Manager – Reported directly to the President of the Company. Managed one employee. Responsible for all human resource activities up to and including employee recruitment, personnel relations, employee benefits and employee training and development. Developed and maintained relationships with employment agencies, universities and other recruitment sources. Assisted managers with hiring procedures, screening of candidates and coordinating interviews. Administered and explained benefits to employees, served as liaison between employees and insurance carriers. Analyzed and resolved personnel grievances. Investigated and provided guidance on employee issues such as misconduct, harassment and discrimination. Trained and educated site managers on employee policies and procedures. Assisted the Vice President and the Chief Financial Officer in project plan preparation. Provided financial analysis support to the operations department. Under general direction, conducted and documented complex financial analysis projects. Prepared forecasts and analyzed trends in general business conditions and other areas. Handled special projects and duties as assigned.
Key Accomplishments:
Built strong partnerships with the executive staff to ensure that managers and employees worked collaboratively to achieve business goals. Implemented programs that drove high productivity and job satisfaction.
Advised managers on fair hiring practices and workforce planning.
1/03-5/04 SHIPPERS STEVEDORING, INC. Purchasing Agent – Report to the VP of Operations. Purchased more than $250,000 in parts, services, and supplies for one of Houston’s leading marine freight handling companies. Saved money by locating vendors and negotiating reduced costs.
3/98–2/02 KNOWLEDGE SYSTEMS, INC. Benefits Coordinator/Office Manager - Reported to the President. Managed all human resources activities for this oil and gas exploration and drilling software development company. Managed benefits administration, performance management, recruiting, training and staff development, and staff relations. Held additional responsibility for managing the office, purchasing office equipment and supplies, and managing accounts payable and receivable. Created HR department from ground zero for this startup company, implementing new hire process, creating the Employee Handbook, developing Policies and Procedures Manual, and maintaining all confidential documents. Created processes to improve productivity and efficiency
5/95-3/98 RUST CONSTRUCTORS, INC. (A Raytheon Company) HR Assistant - Reported to the VP of Operation. Supported recruiting, training, workers’ compensation, benefits, and payroll administration for 6 employees within the operations department of this global chemical process and hydrocarbon facility construction company. Reported to the human resources manager. Communicated with the safety manager, HR manager, and various project managers. Interacted with applicants and representatives from drug testing facilities and background check organizations. Involved in the company’s access to Internet, saving time by forwarding applicant’s resumes directly to project managers. Updated companies processes to meet new technological developments
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