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Engineer Customer Service

Sacramento, California, United States
April 18, 2019

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Calvin E. Nunley III Sacramento, CA • 510-***-****


CompTIA A+ Certified Technician

DELL Certified x7

Highly efficient in troubleshooting computer hardware and software issues, researching relevant fixes, and implementing solutions

Operating system installations & upgrades, including dual boot systems

Excellent customer service and communication skills

Electronics troubleshooting, analyzing information, good decision making

Exceptional client/customer service skills, equipment maintenance, ability to report work related issues


Incident Management ServiceNow ticketing systems

Phone Support

Windows 2016 server management

Windows OS

TCP/IP Networking


Hardware: Upgrades and replacement of internal components including: Hard disk drives, motherboards, CPU’s, RAM, Optical drives, floppy disk drives, power supplies, and expansion cards. Software: Software installations including’s up grades, HDD data-wiping, peripherals system delivery/setup. Data management, backup, recovery, system restoration, computer management, Disk imaging, wipes, drive partitioning and formatting

Applications: Microsoft Office365 Suites: Google Administration MS Exchange, SharePoint, Lync/Skype for Business Autotask, DattoRMM WiseConnect


Windows Management Experts Inc.

Help Desk Support 10/2018 – Present

Provides company end users with support related to company's component issues. Resolves alerts on end users Devices, solutions to issues. supports end users and customers remotely. Ticket management systems, End point management software. Field Support Deployment of hardware, components. Troubleshooting, TCP/IP Networking. Testing, Documentation.

Chase Bank

Network Server Engineer 9 /2017 – 10/2018

Deployment of hardware and software for server systems that are used to connect computers and network within a company, as well as to connect, communicate, process, and progress with Chase Bank Branch Deployment team, Imaging and troubleshooting servers. Decommission Deployment Imaging of Workstations - Chase Bank Refresh Projects.

NWN Corporation 1/2018- 4/2018

Networks Engineer

Troubleshoot Identify and resolve problems improving worker efficiency, User Account Deployment, staging equipment for build/image activities, build/image HDD. Script deployment, Windows 10 Operating System installs. Data Wipe, decommission of assets, moving equipment within and/or between facilities. - Administration of Infrastructure services including G Suite, DNS, DHCP, Antivirus, backup solutions, and file/print services. Provide technical support and guidance to end users.

Sacramento Bee

Help Desk Support 2/2016 - 1/2018

Access Management, Database Management keeps the technologies that users rely on to do business up-to-date and running smoothly within an enterprise environment. Provides technical support troubleshooting services to end-users who need assistance with their computer hardware or software in timely manner

Robert Half Technologies

Data Center Engineer 7/2017 - 12/2017

Data Center Facilities Hardware Planner/Facilities Engineer is responsible for assessing all hardware requirements and their related impact on the Data Center and performing replacement assignments within the data center. Rack design, perform incident, problem, change functions in client designated service management system ensure compliance to client service management system for all scheduled activities.

DELL inc

Field Service Engineer 4 1/2017 -6/2017

Break Fix Desktop, Laptop Hardware issues, remove and replace HDD motherboard and LCD screens. PC deployments, software and accessories installs and/or hardware repair. Experience with network troubleshooting, computer imaging, anti-virus support, and cabling. Use tools and technology to maintain computers at optimal operating levels, and make repairs to computers, processor

Kambrian Telecommunication 11/2016 -01/2017

Inside Wiring, PC Technician

Proficient in installing, repairing phone lines, high speed data/digital services inside and outside of residential and commercial properties. Perform upgrades, downgrades, pre-wiring and dwelling installations. Install drops, outlets, converters, modems, digital terminals and other telecommunication system devices. Troubleshooting PC and Telecommunication devices

Safeway Stores 5/2016-10/2016 POS Deployment Technician

Typically supports application, IT hardware and software products (may include POS terminals). Diagnoses and resolves problems using documented procedures and checklists. Handles problem recognition, research, and isolation and resolution steps. May support multiple platforms, systems and devices. May require follow-up and/or escalation to a higher level of expertise. Support is related to external clients. Requires general knowledge of the organization, products, and/or services calibrate scales configure time clocks.

Gymboree Corporation 6/2015-12/2015

Help Desk Support Technician

Troubleshooting, software W/LAN, Active Directory, on- boarding, helpdesk call logging software applications, un-install/re-install server room, network printers, support and problem resolution for company users. Ship and receive components at company’s request

Diebold ATM Distributors 1/2015-06/2015 ATM Field Service Technician

Strong aptitude in electromagnetic technology. Comply with processes/quality checklists, and accurately report service data. Troubleshoot, report, schedule, and perform repairs at ATM sites. Installing CPUs, software deployment, configure cash dispensers, hardware removal installation

destruction of hard drives, and preventative maintenance. Facebook-Google-Linked In -UCSF 4/2015 - 01/2016 IT Support Technician

Responsible for assisting in PC disconnect - reconnect process by physically and professionally disconnecting and reconnecting desktop computer systems and peripherals in support of customer office move and setting up

workstations. There may be additional duties assigned based on users.

Relia Tech Neighborhood Technology Center Bench Technician 7/2014 -01/2015

Proficient in desktop PC/laptop refurbishing following standardized checklist for system diagnosis, troubleshooting, hardware setup & configuration, software installations including Windows Operating System, HDD data-wiping, installing peripherals and supporting software, system delivery/setup, and

corporate e-waste recycling phone support.

Information Service and Technology: U.C. Berkeley 11/2012-11/2014

Assistant Wiring Technician:

Responsible for running cable wires, connect and disconnect systems such as: computer networks and phone systems, maintaining or replacing electrical systems. Troubleshooting failures in electrical systems; able to read wiring schematics accurately to ensure compatibility with particular wiring system.


Educate DELL: DCSE DELL Certifications 2017

The Stride Center: CompTIA A+ 2014

San Pablo, CA

Richmond Build: Certification: Basic Electrical, Solar construction 2009

Samuel L. Gompers High School

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