Calvin E. Nunley III Sacramento, CA • 510-***-**** email@example.com
CompTIA A+ Certified Technician
DELL Certified x7
Highly efficient in troubleshooting computer hardware and software issues, researching relevant fixes, and implementing solutions
Operating system installations & upgrades, including dual boot systems
Excellent customer service and communication skills
Electronics troubleshooting, analyzing information, good decision making
Exceptional client/customer service skills, equipment maintenance, ability to report work related issues
Incident Management ServiceNow ticketing systems
Windows 2016 server management
Hardware: Upgrades and replacement of internal components including: Hard disk drives, motherboards, CPU’s, RAM, Optical drives, floppy disk drives, power supplies, and expansion cards. Software: Software installations including’s up grades, HDD data-wiping, peripherals system delivery/setup. Data management, backup, recovery, system restoration, computer management, Disk imaging, wipes, drive partitioning and formatting
Applications: Microsoft Office365 Suites: Google Administration MS Exchange, SharePoint, Lync/Skype for Business Autotask, DattoRMM WiseConnect
Windows Management Experts Inc.
Help Desk Support 10/2018 – Present
Provides company end users with support related to company's component issues. Resolves alerts on end users Devices, solutions to issues. supports end users and customers remotely. Ticket management systems, End point management software. Field Support Deployment of hardware, components. Troubleshooting, TCP/IP Networking. Testing, Documentation.
Network Server Engineer 9 /2017 – 10/2018
Deployment of hardware and software for server systems that are used to connect computers and network within a company, as well as to connect, communicate, process, and progress with Chase Bank Branch Deployment team, Imaging and troubleshooting servers. Decommission Deployment Imaging of Workstations - Chase Bank Refresh Projects.
NWN Corporation 1/2018- 4/2018
Troubleshoot Identify and resolve problems improving worker efficiency, User Account Deployment, staging equipment for build/image activities, build/image HDD. Script deployment, Windows 10 Operating System installs. Data Wipe, decommission of assets, moving equipment within and/or between facilities. - Administration of Infrastructure services including G Suite, DNS, DHCP, Antivirus, backup solutions, and file/print services. Provide technical support and guidance to end users.
Help Desk Support 2/2016 - 1/2018
Access Management, Database Management keeps the technologies that users rely on to do business up-to-date and running smoothly within an enterprise environment. Provides technical support troubleshooting services to end-users who need assistance with their computer hardware or software in timely manner
Robert Half Technologies
Data Center Engineer 7/2017 - 12/2017
Data Center Facilities Hardware Planner/Facilities Engineer is responsible for assessing all hardware requirements and their related impact on the Data Center and performing replacement assignments within the data center. Rack design, perform incident, problem, change functions in client designated service management system ensure compliance to client service management system for all scheduled activities.
Field Service Engineer 4 1/2017 -6/2017
Break Fix Desktop, Laptop Hardware issues, remove and replace HDD motherboard and LCD screens. PC deployments, software and accessories installs and/or hardware repair. Experience with network troubleshooting, computer imaging, anti-virus support, and cabling. Use tools and technology to maintain computers at optimal operating levels, and make repairs to computers, processor
Kambrian Telecommunication 11/2016 -01/2017
Inside Wiring, PC Technician
Proficient in installing, repairing phone lines, high speed data/digital services inside and outside of residential and commercial properties. Perform upgrades, downgrades, pre-wiring and dwelling installations. Install drops, outlets, converters, modems, digital terminals and other telecommunication system devices. Troubleshooting PC and Telecommunication devices
Safeway Stores 5/2016-10/2016 POS Deployment Technician
Typically supports application, IT hardware and software products (may include POS terminals). Diagnoses and resolves problems using documented procedures and checklists. Handles problem recognition, research, and isolation and resolution steps. May support multiple platforms, systems and devices. May require follow-up and/or escalation to a higher level of expertise. Support is related to external clients. Requires general knowledge of the organization, products, and/or services calibrate scales configure time clocks.
Gymboree Corporation 6/2015-12/2015
Help Desk Support Technician
Troubleshooting, software W/LAN, Active Directory, on- boarding, helpdesk call logging software applications, un-install/re-install server room, network printers, support and problem resolution for company users. Ship and receive components at company’s request
Diebold ATM Distributors 1/2015-06/2015 ATM Field Service Technician
Strong aptitude in electromagnetic technology. Comply with processes/quality checklists, and accurately report service data. Troubleshoot, report, schedule, and perform repairs at ATM sites. Installing CPUs, software deployment, configure cash dispensers, hardware removal installation
destruction of hard drives, and preventative maintenance. Facebook-Google-Linked In -UCSF 4/2015 - 01/2016 IT Support Technician
Responsible for assisting in PC disconnect - reconnect process by physically and professionally disconnecting and reconnecting desktop computer systems and peripherals in support of customer office move and setting up
workstations. There may be additional duties assigned based on users.
Relia Tech Neighborhood Technology Center Bench Technician 7/2014 -01/2015
Proficient in desktop PC/laptop refurbishing following standardized checklist for system diagnosis, troubleshooting, hardware setup & configuration, software installations including Windows Operating System, HDD data-wiping, installing peripherals and supporting software, system delivery/setup, and
corporate e-waste recycling phone support.
Information Service and Technology: U.C. Berkeley 11/2012-11/2014
Assistant Wiring Technician:
Responsible for running cable wires, connect and disconnect systems such as: computer networks and phone systems, maintaining or replacing electrical systems. Troubleshooting failures in electrical systems; able to read wiring schematics accurately to ensure compatibility with particular wiring system.
Educate DELL: DCSE DELL Certifications 2017
The Stride Center: CompTIA A+ 2014
San Pablo, CA
Richmond Build: Certification: Basic Electrical, Solar construction 2009
Samuel L. Gompers High School