Customer Service Administrative Assistant

Lucy E. Jackson

***** ********* **** • Cleveland, OH 44110 • 216-***-**** • ******@*****.***

Objective

To obtain a position that will enable me to use my strong organizational skills. While utilizing my communication, leadership and organizational skills in a growing professional environment.

Experience

Event and Facility Coordinator

Cleveland Metropolitan Bar Association Conference Center 2016- Current

Serve as the main point of contact for clients, handling all communications after contract is signed. Prepare invoice for client

Coordinate and troubleshoot A/V and IT needs with the client

Coordinate food & beverage (F&B) needs with the client. Coordinate room set-up needs with client

Communicate needs to facilities coordinators and update internal calendar with details. Assist with maintaining internal CMBA calendar

Assisting clients by answering questions, responding to inquiries and handling telephone requests for rental of the conference center.

Receptionist & Catering Coordinator,

Cleveland Metropolitan Bar Association

2012-2016

Operating a multi-line phone to accurately and efficiently answer, screen and forward calls.

Performing administrative support tasks such as filing and photocopying as well as creating and printing cover sheets, memos, correspondence, reports, spreadsheets and other documents as necessary.

Greeting on-site visitors, determining the nature and purpose of visit, and directing or escorting them to specific destinations.

Handling incoming and outgoing mail and other correspondence.

Assisting with the formatting and distribution of electronic publications.

Transmitting information or documents to members using email, mail, or fax machine. CLE Administrative Assistant,

Cleveland Metropolitan Bar Association

2010-2012

Supports document administration and planning in the Continuing Legal Education (CLE) department.

Handled member and non-member registration at seminars and events. Assists in the recruitment of non-members.

Files all CLE credits for Section, CLE and Committee programs as assigned Account Manager

Bank Of America Bank

9/2008-10/2010

•Provided customer service to existing customers in an inward call volume location

•Provided customer assistance to delinquent customers, also working out programs to bringing their accounts current

•Made decisions on the best type of programs for delinquent customers

•Up-selling customers in good standing with products and services that best fit their needs

•Taking calls in a high call volume area.

Customer Service Representative

National City Bank

1/2007-9/2008

•Served as Assistant Customer Service Leader

•Provided excellent customer service while processing transactions.

•Worked in a team environment to up-sell addition bank product and services, while meeting customers’ needs

•Maintained branch ATMs

•Managing customers checking and savings account

Customer Service Representative, Sales Associate and Cashier Litehouse Pools & Spas

5/2004-1/2007

•Maintained floor model pools and spas for proper balance

•Assisted customers with their pool/spa maintenance, including proper chemical recommendations and applications

Education

David & Meyers Business College

September 2000- June 2002 Business Administration

Glenville High School Cleveland, OH

Diploma May 2000 Business Education

Skills

Basic Accounting, administrative support, balance, banking, content, excellent customer service, customer service, customer assistance, database, directing, email, fax machine, filing, Legal, Managing, Marketing, Excel, mail, Outlook, PowerPoint, Word, Microsoft Word, neat, publications, reception, recruitment, selling, seminars, spreadsheets, phone, television, troubleshooting, Type 60wpm, type

References

[Available upon request.]

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