Tonya M. Iles

321-***-**** ac84xa@r.postjobfree.com Orlando, FL

Health Information Technology Consultant: Specializing in Activation/ Go-Live Support

Strategic, analytical and results-driven professional with extensive experience supporting medical facilities with Go-Live and Activation phases of health software implementations; demonstrated success in providing support to hospital staff and facilitating efficient working environments. Able to lead, support teams and work collaboratively with clients and colleagues, and complete implementation projects to support business objectives, budgets, and timelines. Excellent communication, interpersonal and leadership skills; excels in medical and technical environments.

AREAS OF EXPERTISE

Training and Development

Technology Implementation

Team Collaborations

Evidence Based Order Set Builder

Problem Resolution

Detailed Reporting

Data Entry

Command Center Experience

Time Management

Meditech (Magic, C/S,6.15)

Soarian Financials/Clinicals

Patientkeeper

Medhost

PROFESSIONAL EXPERIENCE

Contract Assignments

Meditech Magic Clinical Analyst/Go-Live Support Consultant : Sept 2018 to Dec 2018 (Parallon Technology)

Provided at the elbow training support to end users during User Acceptance testing phases and software implementations at multiple hospital sites.

Participated in Command Center operations during Go-Live including creating tickets in ServiceCentral.

Assisted in making changes to clinical dictionaries within the software.

OncoEMR Forms Builder Consultant: Remote: July 2017 to Aug 2018 (Parallon Technology)

Responsible for building online documentation forms in the EMR for oncology providers and ancillary personnel.

Reconciled HL7 messages in EMR on patient accounts

Updated provider directory and consulting providers for patients.

Meditech 6.1 Classroom Physician Trainer: War Memorial Hospital, Sault Ste. Marie MI: Nov 2017 to Jan 2018 (Leidos Health)

Conducted classroom training and remote training for 200 physicians on Order Entry and Physician documentation

Created training documentation and evaluated physicians for proficiency.

Supported staff during the initial Go-Live and reported issues to the Command Center for resolution

Meditech 6.1 Inpatient PDOC/ Charge Capture Trainer/Go-Live Activation Consultant: Carney Hospital, Dorchester, MA: June 2017 to July 2017 (ESD)

Provided inpatient At-the-elbow PDOC/Charge Capture training and support to clinicians in various specialties.

Reported Go-Live issues and enhancement requests to Command Center personnel.

Meditech 6.15 Ambulatory Trainer/Go-Live Activation Consultant: Magnolia Regional Health Center, Corinth, MS: Mar 2017 to May 2017(Santa Rosa Consulting)

Provided At-the-elbow EMR training and support to clinicians in OB/GYN, Family Medicine and Cardiology clinics.

Meditech 6.15 Inpatient Trainer/Go-Live Activation Consultant: Commonwealth Hospital, Bowling Green, KY: Nov 2016 to Dec 2016 (Santa Rosa Consulting)

Provided training and elbow-to-elbow assistance to Nurses and Physicians in CCU/ICU with CPOE and Documentation.

Meditech 6.15 Ambulatory Trainer/ Go-Live Activation Consultant: Memorial Health Hospital, Marietta, OH: Oct 2016 to Nov 2016 (Santa Rosa Consulting)

Provided training and assistance to Clinical staff with CPOE and Documentation in multiple physician practices

Assisted front office staff with scheduling and patient registration tasks.

Meditech 6.15 ORM Trainer/Go Live Activation Consultant: St.Agnes Hospital, Baltimore, MD Oct 2016 (AP Preferred Solutions)

Provided training and ATE assistance to Perioperative staff (Anesthesia and RN's) in OR, Pre-OP and PACU areas in utilizing Order Entry and Documentation functionality during Meditech 6.15 ORM initial implementation.

Meditech 6.15 Trainer/Go Live Activation Consultant: St.Joseph’s/Candler Hospital, Savannah, GA: Aug-Sept 2016 (HSM Consulting)

Provided training and ATE assistance to ED physicians in utilizing Order Entry and Documentation functionality in Meditech EDM initial implementation.

Siemens Soarian Clinicals Trainer/Go Live Activation Consultant: Winthrop Hospital, Mineola, NY: Aug 2016 (Best Practice Partners)

Provided training and ATE assistance with admissions and documentation to ED nursing staff in the Ambulance Triage area.

Siemens Soarian Clinicals Trainer/ Go Live Activation Consultant: Crouse Hospital, Syracuse, NY: June 2016 (HCI Consulting)

Provided training and ATE assistance to ED and Labor and Delivery clinical staff in utilizing Order Entry and Documentation functionality in Soarian Clinicals.

Patientkeeper Charge Capture Support Analyst: Remote contract Oct 2015-April 2016 (Parallon Technology Solutions)

Trained a team of 5 Client Support Services Analysts to build users and troubleshoot Charge Capture functionality for 1500+ users.

Remotely provided client support services from home-based office to providers and billing staff utilizing IM, phone, email, WebEx and Go To meeting.

Utilized Remedy and Salesforce to create issues tickets and document resolution.

Participated in weekly phone and WebEx training meetings.

Created training documentation in Microsoft PowerPoint and Word to be utilized by multiple departments.

Patientkeeper Charge Capture Implementation Consultant: Various East Coast Markets May 2015 to Oct 2015 (Parallon Technology Solutions)

Configured User and Department Settings for multiple physician practices located on the East Coast.

Contacted Practice Management to set up implementation schedules and training for practice staff.

Conducted billing and charge entry training for clinicians and front office staff on site and remotely (via WebEx or Go To meeting) as needed. .

Performed troubleshooting for multiple users.

Participated in weekly team meetings to discuss issues and upcoming Go-Lives

Meditech Magic Evidence Based Order Sets Specialist – Optimization (EBOS): Coliseum Health System, Macon, GA

Feb 2015 to May 2015 (Parallon Technology Solutions)

Responsible for optimizing and updating existing Inpatient Zynx based Order Sets in conjunction with Clinical Analyst and Pharmacy Supervisor.

Worked with clinical dictionaries and created facility order sets as requested.

Tested Order sets for accuracy and revised sets per clinician requests.

Participated in weekly meetings regarding build deadlines and participated in Optimization meetings.

Created new ED order sets as part of Optimization project in conjunction with Pharmacy supervisor.

Utilized Access database for tracking order set changes.

Expanded knowledge of building customer defined screens.

Ran NPR reports as needed to gather information for management.

Meditech Magic Evidence Based Order Sets Specialist (EBOS): Menorah Medical Center, Overland Park, KS

May 2014 to Oct 2014 (Parallon Technology Solutions)

Responsible for building Zynx based Order Sets in conjunction with Clinical Analyst and Pharmacy Specialist for CPOE Go-Live in April 2014.

Worked with clinical dictionaries and created orders.

Tested Order sets for accuracy and revised sets per physician requests.

Participated in weekly meetings regarding build deadlines and participated in workflow meetings.

Medhost Trainer/Go Live Activation Consultant: N. Okaloosa Medical Center, Crestview, FL May 2014 (AP Preferred Solutions)

Trained and assisted OB physicians and nursing staff with CPOE order entry in Labor and Delivery unit.

Provided back-up training and support to nursing staff.

Meditech Magic Evidence Based Order Sets Specialist (EBOS): Henrico Doctors’ Hospital, Richmond VA:

September 2013 to April 2014 (Parallon Technology Solutions)

Responsible for building Zynx based Order Sets in conjunction with Clinical Analyst and Pharmacy Specialist for CPOE Go-Live in April 2014.

Worked with clinical dictionaries.

Tested Order sets for accuracy and revised sets per physician requests.

Participated in weekly meetings regarding build deadlines.

Provided phone support to physicians and Super Users as part of Command Center team.

Soarian Financials Trainer/Go-Live Activation Consultant: KSB Hospital, Dixon, IL: June 2013 (AP Preferred Solutions)

Trained and assisted secretarial support staff and registration clerks at 6 clinics in patient demographic and financial information data entry and provided back-up training support to staff.

Meditech trainer 5.66 /Go-Live Activation Consultant: Holy Cross Hospital, Ft. Lauderdale FL: April 2013 (AP Preferred Solutions)

Trained and assisted physicians and hospitalist employees with CPOE in ICU.

Provided back-up training and support to nursing and respiratory staff.

Meditech CPOE Project Team Lead and Trainer: St. Anthony’s Hospital, Effingham, IL: February 2013 to March 2013 (ESD)

Provided training and assistance to physicians with CPOE.

Performed as Night Shift Command Center CPOE Lead.

Meditech Trainer 5.66/Go-Live Activation Consultant: Sisters of Providence Health, Springfield, MA: October 2012 to November 2012 (AP Preferred Solutions)

Trained and assisted physicians and hospitalist employees with CPOE in ICU.

Provided back-up training and support to nursing and respiratory staff.

Soarian Financials Trainer/Go-Live Activation Consultant: Christiana Healthcare, Wilmington, DE: September 2012 (AP Preferred Solutions)

Trained and assisted secretarial support staff and registration clerks in the ED with patient demographic and registration data entry.

Meditech Trainer 5.65/Go-Live Activation Consultant, Springfield, IL: St. John’s Hospital July 2012 to August 2012 (ESD)

Trained and assisted physicians and residents with CPOE and ORM in Labor and Delivery unit and the OR and provided back-up training support to nursing staff.

Meditech Trainer 5.65 /Go-Live Activation Consultant: Mercy Health, Philadelphia, PA: April 2012 to May 2012 (AP Preferred Solutions)

Trained and assisted physicians and residents with CPOE in ICU.

Performed daily physician progress assessments and assisted the team leads with entering the information to their database.

Orlando Health, Orlando, FL:

Patient Placement Staffing Coordinator, Nursing Operations Department: Mar 2008 to April 2012

Assisted Nursing Supervisors in placement of patients to Inpatient units from multiple locations.

Answered multi-line phone system.

Gathered demographic information from Sunrise/ Allscripts for various departments.

Secretary, Nursing Operations Department: Orlando Regional Medical Center: June 2007 to March 2008

Provided administrative assistance for the build of a new electronic bed board for two of the hospitals in the system.

Performed weekly payroll for the department.

Ordered office supplies and provided administrative support for the Manager of the department.

Patient Care Technician, Trauma ICU: January 2002 to June 2007

Assisted nursing staff with clinical care of trauma and burn patients.

Entered orders electronically for physicians.

Utilized Sunrise software to chart patient information per shift.

Secretary, Medical ICU: March 2001 to December 2001

Entered physician orders into the computer, ordered unit and dietary supplies, and maintained patient records.

Maintained multi-line phone system and assisted patient families with visitation.

VNA, Orlando, FL

Receptionist: September 2000 to March 2001

Greeted visitors upon entrance to facility, maintained a multi-line phone system, and provided clerical support to multiple departments.

New Data Systems, Suffern, NY

Help Desk Support: November 1998 to April 2000

Utilized pcAnywhere software and Instant Messaging to assist clients with technical support issues remotely.

Trained new clients during the software implementation phase onsite in New York City.

Assisted the owner with maintenance of the company website.

Ordered supplies and answered customer inquiries.

Education

Skidmore College- Certificate in Web Development and Client/Server Programming (1998)

Orlando Technical College-Certified Nursing Assistant certificate (2002)

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