Administrative Assistant Manager

LAN NGUYEN

**** * **** ******, *******, IL ***** ● **********@*******.*** ● Mobile: 402-***-****

Summary

I am looking for the opportunity to use my professional experience, passion, and education to help with the organization’s success and growth. In this position I will employ my proven skills in customer service, building relationships, and helping my fellow team members succeed. I also have strongly developed experience with using Microsoft Excel to generate financial and data analysis and pivot tables to create better reports from complex and multi-file spreadsheet data to better organize budgets and expense management. If I perform as expected, I would ask the company to help me continue to develop professionally, with the ability to earn advancement. Professional Experience

Safer Foundation Chicago, Illinois

Purchasing Administrator October 2018 – Present

Worked directly with the accounting department and assisted the purchasing department in purchasing supplies, services, and equipment for all departments, resulting in immediately meeting people’s needs and the whole company’s operation ran smoothly. Managed the company’s properties, making sure all vehicles had license plates updated and were in good conditions, and all computers, copy and fax machines are accurately depreciated. In charge of invoices, receipts, and documents, all invoices were paid on time, reducing or completely eliminating all late fees and collections. Created purchase orders for accounting and finance departments, served people throughout the company, and accomplished all duties and responsibilities, learning about G/L accounts and costs centers where funds were used/transferred. Be the resources for new and current employees among departments, providing them with all answers and solutions, when needed, training them on how to create documents using their cost centers and assigned G/L accounts. Created cost centers and made everyone’s work easy as a team member and proved productivity, efficiency, and effectiveness.

• Improved office supply deliveries down to one business day from one to two weeks, by reminding managers of approving their employees’ requests and finishing input of all orders immediately or by the end of the day.

• Reduced late and collection fees up to almost 100% by maintaining a task/follow-up list and connecting with business partners/vendors as necessary to ensure payments.

• Pushed purchase orders to allocate funds in G/L accounts. Created new cost centers and assigned G/L accounts and levels of approval. Gained trust among managers and staffers by always being there to help and support them on time regardless any issues and requests and always fulfilling duties and responsibilities as expected and sometimes exceeded their expectations.

• Ensuring all vehicles had updated stickers and licenses and certificates of managers and staffers were renewed by daily checking emails and workflow in the system to remind the account payables to issue the checks immediately or on time; people were never worried their work would be delayed but very pleased.

• Maintained accurate records of documents by organizing documents in order with daily updates. When any managers or staffers needed to look for something, they would not take time to find, supporting and making everybody’s work easy.

• Helped the accounting staffers, accounting managers, and associate vice president with auditing by tracking old and current records and pulling out needed documents, the audit was completed within a day or two instead of a week.

• Created monthly reports and expense reports to the purchasing manager and the accounting department, by collecting all official documents with accurate records through a follow-up list, 100% reports were completed. L’occitane Chicago, Illinois

Sales Associate November 2013 - Present

• Successfully helped customers identify needs through consultation, connecting hundreds of customers per week with all kinds of products, resulting in thousands of dollars in sales, add on sales, customer loyalty and repeat business.

• Collaborated with team members to increase our shared daily quotas up to 35%, allowing us to meet monthly goals and sometimes increased the goals between 5% and 15%, showing higher team bonuses.

• Excellent customer service, driving customers’ satisfaction and customer loyalty, obtaining new and potential customers during their feedback and shopping experience.

• Accurately used register and cash handling, presented samples and information about new launches, merchandises, and prices in stores and online, leading to strong customer relationships and enhancing retail skills. Advanced Resources Chicago, Illinois

Administrative Coordinator August 2018 - December 2018

• Responsible for front desk reception and administrative duties in multi-family properties, greeting guests and residents, answering phones and basic answers regarding the business, handling company inquiries, sorting and distributing mail, optimizing residents’ expectations, experiencing with residential database management program and system.

• Event project coordination, working with guests, coordinating with event management and team, tracking numbers of attendees, ensuring security, providing guests with answers and appropriate solutions to concerns, conducting standard procedures and policies, presenting communication and multi-tasking skills. All while staying at or below budget for each event. Related Management Chicago, Illinois

Property Administrative Assistant October 2015 – July 2017

• Audited tenant files, successfully eliminating errors, improving accuracy, maintaining confidential documents, allowing Property Management to be more efficient in serving tenants.

• Sorted valid forms in order of years, purged outdated documents, had property manager signed to verify completion, simplifying files, maintaining tenants’ records, achieving managers’ appreciation.

• Sent out applications to new tenants, verified eligibility by faxing to tenants’ employers, social security administration, and courts, supporting managers and staffers, maintaining smooth office operation and company’s reputation.

• Communicated by phone and written, informing tenants and applicants about eligibilities/ineligibilities; took work orders and reported to property manager, made copies and printed documents, success in improving administrative skills. H&A Holdings Group, Inc. Chicago, Illinois

Commercial Real Estate Administrative Assistant October 2014 – April 2015

• Assisted in managing properties, maintaining company’s book and tenants’ records, effecting in a sustaining business.

• Implemented spreadsheets to better manage budget, expenses, and revenue. These spreadsheets allowed management to more quickly access results and better analyze areas of financial strength and weakness.

• Data entry into portfolios, ensuring accuracies, forecasted financial health, data mining, presenting ability to controlling uncertainties.

• Followed up with bidders for constructions to upgrade properties, observing reduction in costs and increase in revenues.

• Composed letters and emails to executive department, operating staff, and tenants, created monthly financial reports and CAM schedules, updating weekly banking activities, balance sheets, acquiring professionalism, integrating with management.

@properties Chicago, Illinois

Financial Real Estate Analyst Intern September 2013 – April 2014

• Helped with preparation of broker price opinion and monthly marketing reports, achieving skills in marketing and organizations.

• Exercised modeling skills using Microsoft Excel and extracted data from intranet and related websites for accuracies and updates, enforcing skills in software and utilizing resources.

• Tracked inspections, meeting the deadline for bank’s appraisals before determining mortgage next steps and processing

• Conducted MLS listings, gaining skills in files, organizations, and Google apps. Software Skills

• Microix (Module Workflow)

• Outlook

• Window 10

• Microsoft office of Excel, Word,

PowerPoint

• Accounts on Partners/Vendors’ websites

• Regis (for retail business)

• Building manager (app: Luxerone)

• Google Drive

• Google calendar

• Keyscan Aurora

• Weblinks

• Tornado

• Drop Box

Volunteering & Associations

Clyde Malone Community Center Lincoln, Nebraska

Teaching Assistant November 2012 - February 2013

• Educated and developed diverse children with school and learning capacities through homework and fun activities. Education

University of Nebraska-Lincoln Lincoln, Nebraska

Bachelor of Science in Business Administration focused on Finance Graduated: December 2012 Southeast Community College Lincoln, Nebraska

Associate of Arts focused on Business Administration Graduated: March 2011

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