Manager Customer Service
Resume:
Jody Hagemes
**** ***** **. ************ ** 32221
************@*****.***
CAREER OVERVIEW Former Building Inspector for the City of Jacksonville. Previous VP of Construction Division for NRES, Manager for Bids and Review Team at Altisource and previous Owner and President of a construction company, Prepco, LLC, I’ve worked directly and successfully with such companies as Freddie Mac, Fannie Mae and Wells Fargo as a Building Contractor performing repairs with PrepCo, LLC. Managed large repair review teams as a Manager and Director in a corporate atmosphere managing all 50 states in the REO/Foreclosure industry. I've reviewed plans and completed inspections for large commercial builds to new home construction. I take great pride in the work I do on each and every project with good communication skills and being a team player. SPECIALTIES & CERTIFICATIONS ● REO asset management including market analysis and budgeting
● Oversight of renovation and repair projects
● Experienced with insurance claim filing (fire and wind damage)
● Certified Building Contractor (CBC# 1258137)
● Certified Roofing Contractor (CCC# 1329541)
● EPA Certified Lead Renovator
● Certified Mold Remediator (MRSR212)
● Certified Mold Assessor (MRSR155)
● Primavera P6 Software
● OSHA 10
● City of Jacksonville Building Inspector
EXPERIENCE
CITY OF JACKSONVILLE BUILDING INSPECTOR
Nov 2018 - Mar 2019
Residential
Commercial
Footers / Foundations
Framing
Firewall
Roofing
ADA
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(NRES) NATIONAL REAL ESTATE SOLUTIONS
June 2017- August 2017
● Independently evaluates client and/or investor requests to determine the steps necessary to address such request through completion
● Interacts in a professional manner at all times with both internal and external stakeholders
● Leads weekly and monthly conference calls with clients and/or investors to present inventory progress and to discuss portfolio performance
● Achieves monthly goals set out by the business unit each month
● Collaborates with team members to achieve company, business unit and team goals
ALTISOURCE, ATLANTA, GA / DALLAS, TEXAS
March 2016-June 2017
● Bids and Review Team Manager
● Managed offshore team of 34 staff members reviewing and submitting estimates day to day.
● Created Repair Program for Vendors to include best Roofing, Repair, Clear Boarding and Repair Strategy Practices.
● Gathered day to day data for analysis and review
● Trained Offshore Engineers on proper estimating techniques and calculations from a US. standpoint
PREPCO, JACKSONVILLE, FL
Aug 2006- Nov 20018
● Owner and President
● Bid and obtained jobs
● Planned and supervised all stages of construction projects
● Estimated materials, labor, equipment costs, including securing permits
● Completed work within budget and time-frame
● Interacted with architects, engineers, subcontractors and owners
● Worked directly with asset managers and senior repair specialists Page 3
UNITED PARCEL SERVICE, JACKSONVILLE, FL
Jun 1991-Aug 1994/Sep 1997- Dec 2009
● Route Supervisor – Planned and dispatched local deliveries
● Semi-truck Driver – Loaded, unloaded and delivered cargo in timely manner
● Package Driver – Delivered packages with exceptional customer service
US ARMY
Aug 1994-Sep 1997
● Signal Support Systems Specialist
● Supervised, installed and troubleshot battlefield Signal support systems
● Managed installation of over 1,100 pieces of equipment to meet United Nations rapid deployment to Port Au Prince, Haiti.
● Recognized by higher ranking officers for excellent supervision skills.
EDUCATION AAA CONSTRUCTION SCHOOL, JACKSONVILLE, FL
● Jan 2007 – EPA Certification for Lead Abatement, Mold Remediation, Mold Assessor
Jan 2006 – FL General Contractor and Roofing Contractor ACCOMPLISHMENTS ● Assisted and educated Freddie Mac staff in implementation of Unit Pricing methodology in the FL Panhandle region
● Personally directed agents and brokers in deciding to repair or not to repair based on home sites and market values with respect to Freddie Mac procedures
● Earned general contractor and roofing licenses while working at UPS full-time
● Increased productivity by recommending new routing patterns at UPS
● Contributing soldier in US Army during Operation Uphold Democracy in Haiti
REFERENCES For references please visit my LinkedIn page: http://www.linkedin.com/in/JodyDHagemes
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