Manager Office
Resume:
MOBILE +27-76-299-****
ac84v6@r.postjobfree.com
Page 1 of 7
ERIKA LEIBACH
PERSONAL DETAILS
Date of Birth: 08 September 1979
Dependants: two (ages 5 and 10)
Permanent Resident of South Africa (Green ID Holder) PROFESSIONAL EXPERIENCE
5 March 2019 - 5April 2019 Armco Super Lite Isando, Kempton Park Admin Clerk: (temporary position)
Obtaining correct employee contracts, permanently employed and temporary contracts Calculating correct start dates and obtaining correct benefit statement dates and information Obtaining correct sick leave dates and Calculating employee sick leave cycle dates Data Capturing - Capturing all information obtained and calculated Aug 2015 – Dec 2018 Chatterbox Coffee shop Port Elizabeth, South Africa Coffee shop owner:
Obtained documents, clearances, certificates and approvals from local agencies
Client liaison; Answered client calls and emails daily, addressing customer inquiries, solving problems and providing new product information
Researched and updated all required materials needed for shop including but not limited to; stock, staff uniforms, packaging and advertising material
Demonstrated awareness and liability issues by confirming legal drinking age and discontinuing service to intoxicated guests
Developed new process for employee evaluation which resulted in market performance improvements
Implemented marketing strategies which resulted in growth of customer base
Assisted with software design, development and testing applications for use in the catering industry
Responsible for creative design for menus and advertising material
Copied, logged and scanned supporting documentation and placed all information in Management files (eg. Invoices, receipts, contracts, marketing research etc.)
Manage staff; coach, mentor and develop staff, recruitment, including overseeing new employee onboarding
Maintain employee work schedules including assignments, job rotation, training, vacations and paid leave, cover for absenteeism, and overtime scheduling
Maintain transparent communication. Appropriately communicate organisation information through staff meetings, one-on-one meetings and appropriate email
Stock take
Mar 2012 – Jun 2015 Self-employed Port Elizabeth, South Africa MOBILE +27-76-299-****
ac84v6@r.postjobfree.com
Page 2 of 7
Freelance book keeping:
Develop system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures
Maintained subsidiary accounts by verifying, allocating, and posting transactions
Balanced subsidiary accounts by reconciling entries
Maintained general ledger by transferring subsidiary account summaries
Balanced general ledger by preparing a trial balance; reconciling entries
Maintained historical records by filing documents
Prepared financial reports by collecting, analyzing, and summarizing account information and trends
Complied with local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions
Contributed to overall success of company by accomplishing related results as needed Jul 2010 – Feb 2012 DVD’s & More Port Elizabeth, South Africa Manager of DVD shop:
Conducted market research
Client liaison; Answered client calls and emails daily, addressing customer inquiries, solving problems and providing new product information
Communicated brand virtues; I was tasked with supplying information and promoting a positive public image (to staff, customers and Management)
I was responsible for Budget and cost analysis
Used social media regularly to promote company events and products, generated leads and created business relationships
Produced Monthly Sales Product Reports
Researched internet and created large mailing list of potential clients
Trained agents on various software programs
Answered incoming calls and in-person inquiries from clients
Ordered supplies and stock; Keep records and compile stock reports (stock take)
Implemented electronic file management system
Managed and implemented document archiving system Jan 2006 – June 2010 Bowman Cranes Port Elizabeth, South Africa Office Manager:
Management of office equipment
Maintained a clean and enjoyable working environment
Handled external and internal communication via management systems
Managed clerical and other administrative staff
Organised, arranging and coordinating meetings
I was the point person for maintenance, mailing, shipping, supplies, equipment, bills and errands
Organised and scheduled meetings and appointments
Partnered with HR to maintain office policies as necessary MOBILE +27-76-299-****
ac84v6@r.postjobfree.com
Page 3 of 7
Organised office operations and procedures
Coordinated with IT department on all office equipment
Audit stock take
Petty cash handling
Assisted with Debtors and Creditors
Sept 2005 – Dec 2006 Outeniekwa Krane Port Elizabeth, South Africa Office Manager:
Management of office equipment
Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement
Handled external and internal communication via management systems
Managed clerical and other administrative staff
Organised, arranging and coordinating meetings
I was the point person for maintenance, mailing, shipping, supplies, equipment, bills and errands
Organised and scheduled meetings and appointments
Designed and implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments
Proactively answered phones, emailed and faxed correspondence, ordered supplies
Created PowerPoint presentations
Managed electronic file management system
Kept management informed by reviewing and analyzing special reports; summarizing information; identifying trends
Audit stock take
Petty cash handling
Tracking Budget Expenses
Assisted with Debtors and Creditors
Aug 2004 – Aug 2005 NLA Imported Timbers Johannesburg, South Africa Creditors clerk:
Processed accounts and incoming payments in compliance with financial policies and procedures
Performed day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data
Prepared bills, invoices and bank deposits
Reconciled the accounts receivable ledger to ensure that all payments are accounted for and properly posted
Verified discrepancies by and resolve clients’ billing issues
Facilitated payment of invoices due by sending bill reminders and contacting clients
Generated financial statements and reports detailing accounts receivable status MOBILE +27-76-299-****
ac84v6@r.postjobfree.com
Page 4 of 7
Stock take
Jul 1999 – Feb 2004 HAB International Johannesburg, South Africa Personal Assistant:
Processed accounts and incoming payments in compliance with financial policies and procedures
Booked and arranged travel, transport and accommodation
Organised events, meetings and conferences
Reminded the Manager of important tasks and deadlines
Acted as a first point of contact: dealing with correspondence and screening phone calls
Typing, compiling and preparing reports, presentations and correspondence
Minute taking in meetings
Managed databases and filing systems
Implemented and maintained procedures/administrative systems
Collated and filled expenses
Miscellaneous tasks to support the Manager
Debtors and Creditors clerk:
Processed accounts and incoming payments in compliance with financial policies and procedures
Performed day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data
Prepared bills, invoices and bank deposits
Reconciled the accounts receivable ledger to ensure that all payments are accounted for and properly posted
Verified discrepancies by and resolve clients’ billing issues
Facilitated payment of invoices due by sending bill reminders and contacting clients
Generated financial statements and reports detailing accounts receivable status
Maintained routine and accurate bookkeeping
Kept records of payments made
Determined which accounts are overdue
Contacted companies who owe money in writing or by telephone to recover the outstanding balance
Made follow-up calls
In non-payment cases, made the decision to ‘hand over’ to lawyers for collection
Calculated interest on overdue accounts
Secured revenue by verifying and posting receipts; resolving discrepancies
Posted customer payments by recording cash, checks, and credit card transactions
Posted revenues by verifying and entering transactions from local deposits
Updated receivables by totaling unpaid invoices
Maintained records by microfilming invoices, debits, and credits MOBILE +27-76-299-****
ac84v6@r.postjobfree.com
Page 5 of 7
Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers
Resolved valid or authorized deductions by entering adjusting entries
Resolved invalid or unauthorized deductions by following pending deductions procedures
Resolved collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
Summarised receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report
Protected organization's value by keeping information confidential
Audit stock take
Jan 1999 – Jun 1999 Pure Oil TVL Johannesburg, South Africa Standby Receptionist:
Clerical duties, including answering phone calls on multi-line phone and transferred to appropriate personnel
Scheduled appointments; maintained and updated appointment calendar
Message taking
Reporting, data entry and keeping track of visitors
Typing, copier, fax
Filling / paper management
Assisted in training of new employees, interpreting and communicating work procedures and company policies
Assisted in ordering safety supplies and processed client orders; Implemented and maintained an inventory list with Microsoft Excel
Oversaw daily operations of drivers; arranged collections, car services and managed fuel cards, expenditure and claims
Submitted insurance claims
Ordered stationery
Debtors and Creditors clerk:
Processed accounts and incoming payments in compliance with financial policies and procedures
Performed day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data
Prepared bills, invoices and bank deposits
Reconciled the accounts receivable ledger to ensure that all payments are accounted for and properly posted
Verified discrepancies by and resolve clients’ billing issues
Facilitated payment of invoices due by sending bill reminders and contacting clients
Generated financial statements and reports detailing accounts receivable status
Maintained routine and accurate bookkeeping
Kept records of payments made
MOBILE +27-76-299-****
ac84v6@r.postjobfree.com
Page 6 of 7
Determined which accounts are overdue
Contacted companies who owe money in writing or by telephone to recover the outstanding balance
Made follow-up calls
In non-payment cases, made the decision to ‘hand over’ to lawyers for collection
Calculated interest on overdue accounts
Secured revenue by verifying and posting receipts; resolving discrepancies
Posted customer payments by recording cash, checks, and credit card transactions
Posted revenues by verifying and entering transactions from local deposits
Updated receivables by totaling unpaid invoices
Maintained records by microfilming invoices, debits, and credits
Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers
Resolved valid or authorized deductions by entering adjusting entries
Resolved invalid or unauthorized deductions by following pending deductions procedures
Resolved collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
Summarised receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report
Protected organization's value by keeping information confidential
Audit stock take
Jan 1998 – Nov 1998 Fullscan conversions Johannesburg, South Africa Receptionist and Admin assistant:
Clerical duties, including answering phone calls on multi-line phone and transferred to appropriate personnel
Scheduled appointments; maintained and updated appointment calendar
Message taking
Reporting, data entry and keeping track of visitors
Typing, copier, fax
Filling / paper management
Assisted in training of new employees, interpreting and communicating work procedures and company policies
Assisted in ordering safety supplies and processed client orders; Implemented and maintained an inventory list with Microsoft Excel
Oversaw daily operations of drivers; arranged collections, car services and managed fuel cards, expenditure and claims
Submitted insurance claims
Ordered stationery
Organized and assisted with promotional objectives MOBILE +27-76-299-****
ac84v6@r.postjobfree.com
Page 7 of 7
Booked and arranged travel, transport and accommodation
Organised events and conferences
Reminded the Business Owner of important tasks and deadlines
Acted as a first point of contact: dealing with correspondence and phone calls typing, compiling and preparing reports, presentations and correspondence
Managed databases and filing systems
Implemented and maintained procedures/administrative systems
Liaised with staff, suppliers and clients
Collated, processed and filed expenses
Note taking
Responsible for receiving, storing, and issuing materials, equipment, and other items from stockroom, warehouse, or storage yard. Kept records and compiled stock reports
Sales support
Skills
Accuracy and attention to detail
Problem solving
Tact and discretion (confidentiality)
Organisation and Time Management
Written and verbal communications
Computer literate
Strong administrative skills
Strong financial skills
References to be provided upon request
Contact this candidate