Customer Service Project
Resume:
Seear Noodrat
Phone 204-***-****
Winnipeg, MB
R2G 0J9
Personal Skillset
Able to work on own or cooperate to accomplish tasks with help of a group
Able to manage time in order to complete assigned tasks
Experience using Microsoft office suite as well as Skype and Lync messenger systems
Experience working in an office setting
Can read/ write/ speak fluent English
Experience creating and presenting written/oral presentations to staff
Able to coordinate groups of employees when needed
Experience providing feedback to employees to promote improvement
Able to manage and coordinate workloads for multiple team members
Able to file office documents according to specified physical and online sorting processes
Experience conducting regular auditing of employee hours for the purpose of payroll accounting
Experience managing vacation allocation for staff in the department
Experience training new staff with regards to company and department processes
Knowledge of locating and isolating relevant data for the purpose of client presentations
Previous experience
oTelephone marketing agent
oProviding outbound sales contacts with clients to determine if they are interested in participating.
Period: 2006-2007
Employer: Telesolutions
Skills used:
Typing
Customer service (outbound)
Memorization of scripted dialogue
oTelephone survey interviewer
Period: 2007-2012
Employer: Ipsos Reid
Skills used:
Time management and appointment setting
Data collection (outbound)
Memorization of scripted dialogue and project details
oQuality Assurance Monitor
oReviewing interviewer performance in accordance with company standards and ensuring that quality meets department expectations.
Period: 2012-2013
Employer: Ipsos Reid
Skills used:
Motivational speaking
Managing groups of individuals to maintain quality standards
Providing written reports to management for the purpose of evaluation
oData Coder
Period: 2013-2014
Employer: Ipsos Reid
Skills used:
Networking with other departments to achieve project goals
Experience creating code frames to be used in table presentations to clients
Coordinated work with other team members to complete assigned projects
oCoding Department Team Leader (Term position)
oManaging a large group of head coders in order to ensure that department quota's are met while ensuring that financial limits for various projects are kept in order.
Period: 2016- 2018
Employer: Ipsos Reid
Skills used:
Provided coordination across multiple teams with regards to workload and project assignment
Provided updates to management on team project status and any areas of concern
Performed follow up with regards to department processes and standards
Offered support to Head coders to better allow them to perform their assigned tasks
Checked budgets for assigned head coders to ensure that they were in order
Interacted with staff from other departments in skype and phone meetings in order to acquire specific study information for projects
Trained head coders and provided direction in terms of solutions to project related and workload related inquiries
Ability to review and sort through large amount of emails from various departments
oHead Coder
oManaging projects for clients and ensuring that proper allocation of resources for various projects are assigned to allow for project timelines to be reached.
Period: 2014-2016 / 2018-present
Employer: Ipsos Reid
Phone: 204-***-****
Skills used:
Ability to work across multiple data platforms for collection storage and delivery of coded data to clients
Experience providing work and managing a team of employees
Receipt and completion of projects tasks by clients
Experience providing feedback to employees geared towards improvement in weaker areas
Review and management of project budgets
Collaboration with other departments within the company to acquire information needed for project success
Experience training staff with regards to department processes and expectations
References
Tyler Gingras – Former Ipsos Reid Coding Department Head Coder, Winnipeg MB, Phone: 204-***-****, Email: *****.*******@*****.***
Leo Nabor – Ipsos Reid Coding Department Team Lead, Ipsos, Winnipeg MB Work: 204-***-****, Email: ***.*****@*****.***
Education
Kindergarten – Junior high school (John Pritchard school)
High school completion (River east collegiate)
3 Year Bachelors in Science with a Major in Biochemistry (University of Winnipeg)
Past Achievements
Telesolutions employee of the month December
Ipsos Employee of the month 12/2009
Ipsos Applause award for client satisfaction within coding 2015
Contact this candidate